We are seeking to appoint a Technician to work in the Campus Support team within the Operations area of IT Services. This is a 12 month fixed term role within the Campus Support practice who provide an in-person, second line support service for all UWE campuses across Bristol. It is anticipated that this role will be based predominately at our Frenchay Campus, however the successful applicant will be expected to work flexibly and to fulfil their role on any of our other main Bristol campuses when required by business need.
Working as part of a campus-based team the purpose of this role is to enable the delivery of robust and fit for purpose classroom and desktop-based IT, AV and learning systems across the university’s campuses, along with the support, installation and maintenance activities for these systems. Business need requires this role to be physically on campus throughout the working week, and so hybrid working will not be considered as a practical option.
Working closely with Senior Engineers and Engineers the post holder will be required to take part in developing, commissioning, supporting and maintaining IT/AV systems in collaboration with academic, professional services and ITS colleagues. There are also opportunities to show supervisory skills whilst training, developing and acting as a point of technical escalation and support for junior members of the Campus Support team. This role would also be expected to contribute to the ongoing growth of teamwork within a practice whose professional activities and behaviours reflect UWE’s core values.
This is a varied role and whilst technical expertise and knowledge of supporting and maintaining IT and AV systems are an essential requirement, in person customer service skills and skills in communicating complex technical matters to non-technical colleagues are also important.
You will be communicating at all organisational levels so having experience of working in a complex university or other complex organisational environment would be an advantage. This role are based in the Campus Support team; however, it is expected that there will be a high degree of cross team working and collaboration to resolve issues and develop the wider IT support service.
The successful candidate will be able to demonstrate a breadth of experience in delivering technical support resolutions and excellent customer service in a complex and challenging technical environment. Will be able to show development and supervisory skills. Will have an innovative approach to problem solving along with an expert knowledge across a variety of IT, AV and Learning Technologies.
For further information about the role please contact [email protected]
Why UWE Bristol?
We are one of the largest providers of Higher Education in the Southwest with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.
We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.
Add your individuality to ours
UWE Bristol recognises the power of a truly diverse university community.
We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.
We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.
The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. You will therefore be required to provide evidence of your right to work in the UK, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.
We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route.
Please note that UWE Bristol does not cover any visa or health surcharge costs.
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
UWE Bristol is a campus-based University, and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.
Shortlisting is expected to be completed within 2 weeks of the closing date depending on application volumes. We aim to give candidates at least a week's notice to attend interview.
Our standard working hours are 8.30 - 5.00 with an hour for lunch but at UWE we are keen to support good work life balance, and we offer a generous holiday entitlement, on site nursery and numerous other benefits.
This is a campus-based role where one of the many duties of the post holder will be to oversee our delivery of in person technical support to staff and students and to act as a technical escalation point for junior members of the team. So good operational and supervisory skills alongside excellent customer service will be a valuable addition to the IT and AV technical expertise the role requires.
Next Steps
We’d love to hear from you - if this role excites you, please complete our application form as soon as possible and tell us how your skills and experience meet the criteria listed in the Person Specification, using clear and relevant examples wherever possible.
Please ensure that you fill in all your information on the application form provided. You should make sure that you address the Essential and Desirable criteria on the person specification and provide as many real-life examples as evidence of how you meet these criteria.
We’ll keep you informed of the outcome by email once shortlisting is complete.
