Planner Work, Jobs in Frenchay, Gls (with Salaries)

Customer Service Administrator
Smiths Gloucester Limited —Gloucester
- £29,500 a year
- Administrative experience
- Free parking
- Employee discount
Quick apply
Supply Coordinator
ELEMIS —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Planning Officer
Bath and North East Somerset Council —Keynsham
- £17.85 - £21.14 an hour
- Full-time
- Customer service
13d
Planner
Framatome —Bristol
- Full-time
- Master's degree
- No travel
- Annual leave
- Employee assistance programme
Quick apply
Liberation and Community Organising Coordinator
University of Bristol —Clifton
- £27,972 a year
- Full-time
- Mentoring
- Communication skills
12d
Environmental Enforcement Officer
Planet Consulting Group Limited —Bristol
- £13.50 an hour
- 8 hour shift
- No experience needed
- Conflict management
- In-person
- Employee assistance programme
Quick apply
17h
Chartered Planner
Dalcour Maclaren —Bristol
- Business development
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Principal Planner
Dalcour Maclaren —Bristol
- Business development
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Intercompany Supply Planner
ELEMIS —Bristol
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Project Controllers
MBDA —Bristol
- £40,000 - £48,000 a year
- Overtime
- Hybrid work
- Communication skills
- Free parking
Bid Co-ordinator
Stride Treglown —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
Handyperson
Dalkia —Bristol
- £28,500 a year
- Full-time
- Carpentry
- Plumbing
- Employee assistance programme
- Employee discount
NSD Survey Support Agent (Field Surveyor Support) – Bristol
FLYING COLOURS CONSULTANCY LIMITED —Bristol
- £102 - £110 a day
- Temporary
- CRM software
- Customer service
- Travel
Quick apply
8d
Town Planner/Senior Planner
Carter Jonas —Bristol
- Business development
- Communication skills
- Annual leave
- Referral programme
Delivery & Installation Driving Assistant
The Sofa Delivery Company —Bristol
- £13.39 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Quick apply
Regional Planner
BAM UK & Ireland —Bristol
- Continuous improvement
- Team management
- Contracts
6d
Consultant - Senior Consultant: Project Controls / Planning
i3Works —Bristol
- £40,000 - £60,000 a year
- Hybrid work
- Management
- Business development
- Agile
- Annual leave
- Life insurance
Graduate Ecologist (Environmental) - Bristol/Exeter- 2027
Stantec —Bristol
- Hybrid work
- Bachelor's degree
Supply Planner
EET —Cardiff
- £29,000 - £30,500 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
Quick apply
Freight Forwarder
ORBIS ROAD SOLUTIONS —Langstone ED
- £28,000 - £35,000 a year
- Part-time
- CRM software
- Data entry
- In-person
- Free parking
Quick apply
14d

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Customer Service Administrator

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

£29,500 a year

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Administrative support experience
Administrative experience
Appointment booking and call handling
Customer support
Customer interaction

Full job description

We are looking for an experienced administrator who also has customer service experience. The successful candidate must have a minimum of 3 years experience in both administration and customer service to be successful.

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

We are looking for an experienced and enthusiastic Customer Service Advisor to join our team. This role is ideal for a highly organised individual who enjoys working in a fast-paced environment, thrives on customer interaction, and takes pride in delivering outstanding service. The successful candidate will have a minimum of three years' administration experience across a range of administrative functions. As the first point of contact for our customers, you will be responsible for handling incoming calls and emails, responding to enquiries, scheduling services on the company system, and ensuring every customer receives a professional, efficient, and positive experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Salary: £29,500

Responsibilities for the Role?

Professionally manage incoming telephone calls, emails, web enquiries and customer visits.
Provide customers with information on waste collections, skips, hook bins, recycling services, , and other company services.
Log, manage, and resolve customer enquiries in line with company procedures.
Deliver excellent customer service.
Maintain strong customer relationships
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.
Accurately input and maintain customer information and service requests on company systems, ensuring records are up to date; process orders, contract amendments, correspondence, and service requests; prepare quotations and service agreements as directed; generate reports and provide general administrative support as required.
Liaise with transport planners, depot teams, and operational staff to coordinate collection schedules, service changes, and customer requirements.
Monitor service delivery, proactively address issues, and assist in resolving missed collections and service-related concerns to ensure customer satisfaction.
Support business growth by identifying opportunities to upsell additional services, referring qualified leads to the Commercial or Sales Team, assisting with customer retention and contract renewals, and promoting recycling and sustainable waste management solutions.
Ensure compliance with company policies, waste management legislation, GDPR, and data protection requirements; maintain confidentiality of customer and company information at all times; and adhere to all health, safety, environmental, and quality standards and procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

Refine Your Search

planner jobs in frenchay, gls

Customer Service Administrator

Supply Coordinator

Planning Officer

Planner

Liberation and Community Organising Coordinator

Environmental Enforcement Officer

Chartered Planner

Principal Planner

Intercompany Supply Planner

Project Controllers

Bid Co-ordinator

Handyperson

NSD Survey Support Agent (Field Surveyor Support) – Bristol

Town Planner/Senior Planner

Delivery & Installation Driving Assistant

Regional Planner

Consultant - Senior Consultant: Project Controls / Planning

Graduate Ecologist (Environmental) - Bristol/Exeter- 2027

Supply Planner

Freight Forwarder

I want to receive the latest job alerts for planner in frenchay, gls

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