Customer technical support engineer Work, Jobs in Freuchie, Fif (with Salaries)

Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
IT Service Desk Analyst
The Scottish Government —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Travel
4d
QA Engineer (Mid Level)
Waracle —Dundee
- Full-time
- Hybrid work
- SDLC
- Annual leave
- Employee assistance programme
Quick apply
Projects Engineer
1 Office Technologies —Dundee
- £36,000 - £42,000 a year
- Full-time
- Azure
- English
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Junior Software Engineer
PODFather —Edinburgh
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Maths
- Software development
- Communication skills
- Free parking
- Employee assistance programme
Customer Support Engineer (Dundee/North)
SWARCO —Dundee
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
Quick apply
Junior Software Engineer
NCR Atleos —Dundee
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Work from home
Quick apply
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Test Development Engineer
Raytheon —Glenrothes
- Weekend availability
- Engineering
- Bachelor's degree
- In-person
- Sick pay
Software Development Engineer, Intelligent Talent Acquisition - Lead Generation & Detection Services
Amazon Development Centre (Scotland) Limited —Edinburgh
- Full-time
- Computer Science
- Bachelor's degree
- Software development
Customer Support Engineer (Dundee/North)
SWARCO Group —Dundee
- Full-time
- Maintenance
- In-person
- Communication skills
Critical Facilities Engineer
Media Stream AI —Dundee
- £50,500 - £58,500 a year
- Full-time
- Customer service
- English
- Supervising experience
- Sick pay
Quick apply
11d
Junior Motorsport Graphic Designer & Production Assistant
Rennat Ltd —Dunfermline
- From £25,500 a year
- Part-time
- Maintenance
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Technical Sales Engineer
Cromwell —Fife
- Full-time
- Business development
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
12d
Assistant Signal & Telecoms Maintenance Engineer
Network Rail —Perth
- £43,588 - £53,167 a year
- Full-time
- Maintenance
- Team management
- Communication skills
11d
IT Support Engineer I, IT Services
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Computer Science
- English
- Analysis skills
Desktop Engineer - On-site Edinburgh
GBA5 EntServ UK Limited —Edinburgh
- Full-time
- In-person
- Communication skills
5d
Desktop Engineer - On-site Edinburgh
DXC Technology —Edinburgh
- In-person
- Communication skills
5d
Senior QA Engineer (Web)
Waracle —Dundee
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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customer technical support engineer jobs near freuchie, fif

Technical Engineer-2nd Line

Redsquid Communications -
Glenrothes

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
Azure
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
SharePoint
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Microsoft Azure
Active Directory
Remote diagnostics
Intune
Help desk

Full job description

At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do… if you’re one of those people, keep reading!

We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.

The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.

On a day-to day basis, you'll be:

Diagnosing and resolving a wide range of IT issues for customers remotely.
Building, installing, configuring & troubleshooting hardware and software solutions.
Acting as the escalation point for our 1st line engineers.
Keeping all backend systems up to date.
Ensuring that customer information and documentation on our systems is accurate.
Providing proactive advice on best practice and approaches for our customers.
Supporting on project delivery work as needed.
Consistently developing your skills and knowledge.
Sharing specialist skills and ways of working across the team.
Achieving response and fix times within our SLAs.
Occasionally visiting customer sites on an ad-hoc basis as required, for installs or onsite work.

What you'll be aiming for:

Consistently positive customer feedback.
First time fix for issues whenever possible.
Response times always within SLAs.
Fix times within SLAs consistently.
Strong customer relationships.

Experience & skills:

At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
Experience with M365 platform – essential.
Strong working knowledge of Microsoft Office products – essential.

Other skills, knowledge & experience:

Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
Azure – VM Setup, AVD Settings
Server Management
Active Directory
Hyper-V Replication
ADConnect Services

Who you are:

You are an experienced engineer who is customer-focused, motivated, trustworthy, with strong communication skills (both verbal and written).

You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.

Quick apply

Refine Your Search

customer technical support engineer jobs in freuchie, fif

Technical Engineer-2nd Line

IT Service Desk Analyst

QA Engineer (Mid Level)

Projects Engineer

Junior Software Engineer

Customer Support Engineer (Dundee/North)

Junior Software Engineer

IT Support Engineer

IT Field Engineer - Scotland

Test Development Engineer

Software Development Engineer, Intelligent Talent Acquisition - Lead Generation & Detection Services

Customer Support Engineer (Dundee/North)

Critical Facilities Engineer

Junior Motorsport Graphic Designer & Production Assistant

Technical Sales Engineer

Assistant Signal & Telecoms Maintenance Engineer

IT Support Engineer I, IT Services

Desktop Engineer - On-site Edinburgh

Desktop Engineer - On-site Edinburgh

Senior QA Engineer (Web)

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