Head of customer service Work, Jobs in Frodsham, Chs (with Salaries)

Senior Relationship Team Leader
DCBL —Runcorn
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
6d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Head of Operational Support
Unipart —Chester
- £63,000 a year
- Management
- Communication skills
- Employee assistance programme
Quick apply
11d
Sales Support Executive (Telephone Sales)
Comfomatic Ltd —Widnes
- £35,000 - £40,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
5d
Account Executive (12-Month Maternity Cover - Part-time)
FRC Group —Liverpool
- £32,000 a year
- Part-time
- Sales
- In-person
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Client Manager - Events
Showforce —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Technical Manager
The Village Bakery (Wrexham) Ltd —Wrexham
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Computer literacy
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Driving
- Communication skills
Quick apply
13d
Head Chef
David Lloyd Clubs —Warrington
- £14.50 - £14.70 an hour
- Employee discount
Head of Operations
Belong —Nantwich
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
6d
Head of HR
Chapelhouse Motor Co Ltd —Southport
- £50,000 - £60,000 a year
- Full-time
- Management
- Customer service
- Human resources
- Annual leave
- Employee discount
Quick apply
Customer Experience Team Member (Workwear Division)
Heatons Group Ltd —Wirral
- From £26,750 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Health & wellbeing programme
- Work from home
Quick apply
5d
Production Manager
Tayto Group Limited —Bolton
- £45,000 - £50,000 a year
- Full-time
- Management
- In-person
- Life insurance
Quick apply
11d
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Container Terminal Operator - Nights
Newell & Wright Transport —Widnes
- £33,000 - £37,500 a year
- Full-time
- Analysis skills
- IT
- In-person
Quick apply
Planner/Scheduler
Bid Group ltd —Bolton
- From £12.75 an hour
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Project Coordinator
Pennington Choices Ltd —Warrington
- £24,570 - £32,340 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
13d
Head of Estates
Swanton Care and Community —Farnworth
- £60,000 a year
- Management
- Maintenance
- Organisational skills
14d

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head of customer service jobs near frodsham, chs

Senior Relationship Team Leader

DCBL -
Runcorn

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
6 days ago

Qualifications

Microsoft Word
Microsoft Excel
Management
Computer literacy
Organisational skills
Leadership
Communication skills
Time management

Full job description

Location: Runcorn –Office Based- Contact Centre

Salary: Up to £35,000 dependant on experience

Join Our Team!

DCBL – award winning debt collection. Want to be part of the change?

We are looking for an experienced and motivated Senior Relationship Team Leader to support the leadership of our South Africa Contact Centre operations. This is an exciting opportunity for a passionate leader who thrives in a fast-paced environment and enjoys developing high-performing teams while delivering exceptional customer service.
Reporting to the Contact Centre Manager, you will lead up to two Relationship teams, provide operational support, and act as deputy when required. You will also oversee our UK Collections Administration team and support key business functions including performance management, compliance, invoicing, and HR processes.

Ultimately driving performance to maximise collections on behalf of our clients.

As the role supports South Africa, you may be required to travel as part of your role.

What You'll Be Doing

Lead, motivate and develop up to two Relationship teams within our South Africa Contact Centre.
Coach and support team members to achieve individual and team performance targets.
Drive collections in line with operational targets
Monitor KPIs and implement improvement plans to drive high performance.
Conduct regular performance reviews, coaching sessions and development planning.
Ensure compliance with company policies, legal requirements and data security standards.
Lead the UK Head Office Administration team, ensuring productivity and quality standards are achieved.
Manage invoicing for the South Africa operation.
Work closely with Quality Assurance to improve service delivery and customer outcomes.
Oversee workload management, including scanned post allocation and administrative processes.
Support HR activities including attendance management, conduct issues and performance management.
Act as deputy for the Contact Centre Manager when required.
Collaborate with fellow Team Leaders to share best practice and provide cover during periods of leave.

What We're Looking For

Previous experience in a Team Leader, Supervisor or Management role.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Proven ability to coach, motivate and develop teams.
Strong organisational and time management skills.
Experience managing KPIs and driving performance improvement.
Good analytical and problem-solving abilities.
High level of computer literacy, including Microsoft Word and Excel.
Understanding of operational processes, compliance and quality standards.

Why Join Us?
Be part of a supportive and collaborative leadership team.
Opportunity to make a real impact by developing people and improving performance.
Career development and progression opportunities.
A dynamic and rewarding working environment.
If you're a passionate leader who enjoys developing people, driving performance and delivering outstanding service, we'd love to hear from you. Apply today!

Quick apply

Refine Your Search

head of customer service jobs in frodsham, chs

Senior Relationship Team Leader

Head of Customer Experience

Senior Customer Service Manager

Head of Operational Support

Sales Support Executive (Telephone Sales)

Account Executive (12-Month Maternity Cover - Part-time)

Client Manager - Events

Technical Manager

Head of Data Protection

Head Chef

Head of Operations

Head of HR

Customer Experience Team Member (Workwear Division)

Production Manager

Area Care Manager

Container Terminal Operator - Nights

Planner/Scheduler

Head of Corporate Relationships

Project Coordinator

Head of Estates

I want to receive the latest job alerts for head of customer service in frodsham, chs

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