Support staff Work, Jobs in Frodsham, Chs (with Salaries)

Complaint Handler Debt & Civil Litigation
DCBL —Runcorn
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Support Worker - St Helens
Best Lives Limited —St Helens
- £13.45 an hour
- Weekend availability
- Childcare
- Working with children
- Driving
- Free parking
- Employee discount
Quick apply
12d
Dispenser
Boots —Frodsham
- £13.92 - £16.64 an hour
Client Services Administrator
DH Accountants & Tax Advisors —Frodsham
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Accounting
- Tax experience
- Annual leave
- Work from home
Quick apply
1d
School Administrator
Poppy Field School —Widnes
- From £20,835.32 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
4d
Support Worker - Edge Hill
Best Lives Limited —Liverpool
- £13.45 an hour
- Weekend availability
- Childcare
- Working with children
- Driving
- Free parking
- Employee discount
Quick apply
12d
HR Officer
Community Care Matters —Warrington
- £16 - £20 an hour
- Human resources
- Communication skills
- Flexible schedule
Quick apply
8d
Support Worker - 3 days
Petty Pool Vocational College —Northwich
- £14,366.88 - £15,551.17 a year
- Full-time
- First Aid Certification
- Organisational skills
- IT
- Annual leave
- Sick pay
Quick apply
5d
Healthcare Assistant
Apollo Home Healthcare —Widnes
- £13.50 - £16.50 an hour
- Part-time
- In-person
- Care plans
- Communication skills
Quick apply
Lunch Cover - Kids Planet Frodsham
Kids Planet Nurseries —Frodsham
- £10.90 - £12.96 an hour
Support Care Worker / Care Giver- Supported Tenancies
Catalyst Choices —Warrington
- £13.50 - £14.50 an hour
- Full-time
- English
- Working with children
- IT
- Employee assistance programme
- Life insurance
Quick apply
3d
Pupil Support Worker
Birchwood children's services —Warrington
- £21,000 a year
- Full-time
- Working with children
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Support Worker - Ellesmere Port
Autism Together —Sutton
- £13.55 - £16.60 an hour
- Overtime
- IT
- Care plans
- Paid training
- Annual leave
Quick apply
Kitchen Assistant
Fox & Barrel Ltd —Cote Brook
- From £12.71 an hour
- Temporary
- Bar
- Culinary experience
- No experience needed
- Employee discount
- Flexible schedule
Quick apply
Customer Service Advisor
SunbeltRentals —Widnes
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
Customer Support Advisor
ITCUK —Manchester
- £28,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Sociotherapist
Mersey Care NHS Foundation Trust —Liverpool
- £39,959 - £48,117 a year
- Full-time
- IT
14d
Sen Teaching Assistant
Verbatim Education Limited —Frodsham
- £500 - £550 a week
- Full-time
- Childcare
- Communication skills
- School
11d
SEN Teaching Assistant
LXP Specialists —Halton
- £12.16 - £14.24 an hour
- Temporary
- Childcare
- Classroom experience
- In-person
Quick apply
4d
Therapeutic Support Worker (Driver)
Keys Group —Runcorn
- £13.45 an hour
- Military
- Communication skills
- Paid training
- Annual leave
Quick apply

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Complaint Handler Debt & Civil Litigation

DCBL -
Runcorn

Quick apply

Job details

Full-time
£26,000 - £29,000 a year

Benefits

Free parking
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Complaint handling
Microsoft Office
Analysis skills
Financial services
Root cause analysis
Communication skills

Full job description

Complaint Handler – Debt Resolution & Civil Litigation

About the Role

We are looking for a proactive and detail‑focused Complaint Handler to join an award-winning, rapidly expanding organisation within the debt resolution and civil litigation environment. In this role, you will be responsible for managing and resolving complaints in a regulated setting, ensuring fair outcomes and maintaining our commitment to excellence, with a "whatever it takes" attitude.

You will play a key role in supporting our risk, compliance, and operational teams, using your strong communication and analytical skills to de‑escalate concerns, identify themes, and drive continual improvement. You will also contribute valuable insight through quality assurance audits of frontline staff.

Key Responsibilities

Managing the day-to-day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters.
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally.
Identifying and raising trends, themes, and emerging risks with key internal stakeholders.
Supporting complaint‑related projects and initiatives as needed.
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement.
Providing timely and constructive feedback to support staff development.
Completing root cause analysis on complaints received to help inform process and service improvements.
Acting as a subject matter resource for complaint‑related queries across the business.
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities.

Essential Skills & Experience

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment.
Ability to prioritise effectively, manage time well, and work to deadlines.
Excellent written English with GCSE Grade C/4 or above in English Language.
Confident use of Microsoft Office, particularly Excel and Word.

Desirable Experience

Previous experience working within a Complaint Department, ideally in the Consumer Credit, Financial Services or Legal industry.
Experience writing concise and professional reports for clients, regulators and internal stakeholders.
Experience conducting trend analysis to identify root causes and improvement opportunities.
Experience in civil litigation or within an SRA‑regulated firm.

Benefits you will receive:

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Quick apply

Refine Your Search

support staff jobs in frodsham, chs

Complaint Handler Debt & Civil Litigation

Support Worker - St Helens

Dispenser

Client Services Administrator

School Administrator

Support Worker - Edge Hill

HR Officer

Support Worker - 3 days

Healthcare Assistant

Lunch Cover - Kids Planet Frodsham

Support Care Worker / Care Giver- Supported Tenancies

Pupil Support Worker

Support Worker - Ellesmere Port

Kitchen Assistant

Customer Service Advisor

Customer Support Advisor

Sociotherapist

Sen Teaching Assistant

SEN Teaching Assistant

Therapeutic Support Worker (Driver)

I want to receive the latest job alerts for support staff in frodsham, chs

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