Aftersales manager Work, Jobs in Frome, Som (with Salaries)

Assistant Service Manager- Frome
Platinum Motor Group —Frome
- Up to £16 an hour
- Full-time
- CRM software
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
Aftersales Support
Audience Systems —Westbury
- Full-time
- Microsoft Word
- Data entry
- In-person
- Work from home
- Life insurance
Quick apply
11d
Aftersales Manager - Bath Kia
Allen Motor Group —Bath
- £45,000 a year
- Team management
- Organisational skills
- Training & development
- Employee discount
- Referral programme
6d
Jaguar Land Rover Aftersales Manager
Sytner —Bristol
- Weekend availability
- Customer service
- Leadership
11d
Parts Supervisor - Bath KIA
Allen Motor Group —Bath
- £32,000 - £35,000 a year
- Supervising experience
- Budgeting
- Employee discount
- Referral programme
Assistant Service Manager
Mon Motors —Bristol
- Full-time
- Customer service
- Continuous improvement
- Conflict management
Quick apply
12d
People Advisor
Rygor Group Ltd —Westbury
- £30,000 a year
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
- Health & wellbeing programme
- Annual leave
People Advisor (trainee)
Rygor Group Ltd —Westbury
- £12.71 an hour
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
Aftermarket Business Development Manager
Bilfinger SE —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
2d
Business Manager
Carbase —Bristol
- £24,000 - £72,000 a year
- Weekend availability
- English
- Cash handling
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Trainee Sales Executive – Construction Machinery
Rygor Plant —Bristol
- Up to £28,000 a year
- Full-time
- Sales
- Communication skills
- Health & wellbeing programme
- Annual leave
13d
PDI Technician
Rygor Auto —Westbury
- £15.00 - £17.50 an hour
- Overtime
- Health & wellbeing programme
- Annual leave
Workshop Controller
Listers —Bristol
- Up to £42,000 a year
- Full-time
- Free parking
- Health & wellbeing programme
Senior Service Advisor
Sytner —Bristol
- Team management
- Leadership
- Communication skills
- Employee discount
Technician
Rygor Auto —Westbury
- Up to £18 an hour
- Overtime
- Health & wellbeing programme
- Annual leave

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Aftersales Support
Audience Systems —Westbury
Interrogating customer database to identify lapsed customers to provide leads to sales managers. Receiving and distributing incoming calls to the department…
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11d
Aftersales Advisor
Birchwood Motors —Cardiff
Speak with customers about vehicle faults and repair requirements. Keep customers regularly informed while their vehicle is with us. Pay: £36,000.00 per year.
£36,000 a year
Quick apply
11d

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Assistant Service Manager- Frome

Platinum Motor Group -
Frome

Quick apply

Job details

Permanent | Full-time
Up to £16 an hour

Benefits

Free parking
Store discount
Health & wellbeing programme
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

CRM software
Vehicle service booking
Client engagement
Complaint handling
Motor vehicle service advising experience
Customer relationship management
Automotive service
Relationship management
Customer interaction
Leadership

Full job description

Platinum Motor Group have an exciting opportunity for an Assistant Service Manager to join our busy team at our Frome Dealership.

This is a key customer-facing role within our Aftersales operation, ideal for someone who enjoys delivering excellent customer service, keeping a busy workshop running smoothly and supporting a team to achieve high standards.

Working closely with the Service Manager, Technicians Parts & Sales Departments, you’ll help ensure our customers receive a professional, efficient and friendly experience from the moment they book their vehicle in through to collection.

As Assistant Service Manager, you’ll play an important role in the day-to-day running of the Service Department. Your responsibilities will include:

Providing customers with a warm, professional and efficient service throughout their visit.
Listening carefully to customers and ensuring their servicing and repair requirements are fully understood and accurately recorded.
Keeping customers informed about the progress of their vehicle and clearly explaining work completed, costs and any future requirements.
Working with the Service Manager and Technicians to maximise workshop capacity and ensure work is scheduled effectively.
Preparing estimates and ensuring all additional work is correctly authorised before being carried out.
Identifying opportunities to recommend relevant maintenance, repairs, products and services in a professional and customer-focused way.
Ensuring job cards, invoices, warranty documentation and customer records are accurate and complete.
Maintaining customer and vehicle information on the dealership management system.
Supporting manufacturer recall and warranty procedures.
Helping to resolve customer queries or concerns promptly, courteously and sympathetically.
Ensuring payments are handled accurately and in accordance with company procedures.
Helping maintain a professional, welcoming and well-presented Service Department.
Building strong relationships with customers and encouraging repeat business.
Supporting the Service Manager with the smooth day-to-day operation of the department and identifying opportunities to improve customer satisfaction, efficiency and profitability.

What we’re looking for:

We’re looking for someone who combines excellent customer service skills with strong organisation and attention to detail.

You’ll ideally have experience within an automotive service or aftersales environment and be comfortable dealing with customers, technicians and Team Members across a busy dealership.

You should be able to:

Communicate clearly, confidently and professionally.
Deliver a consistently high standard of customer service.
Remain calm and effective when handling customer concerns or complaints.
Accurately record customer, vehicle and repair information.
Manage multiple priorities in a fast-paced environment.
Understand the importance of accurate job costing and invoicing.
Work effectively as part of a team while also taking responsibility when required.
Use computerised dealership or customer management systems confidently.
Maintain high professional standards of presentation and conduct.

Knowledge of manufacturer warranty, goodwill and customer care procedures would be particularly beneficial, as would previous experience in a Service Advisor, Senior Service Advisor, Assistant Service Manager or similar automotive aftersales role.

At Platinum, customer service is at the heart of everything we do. As Assistant Service Manager, you’ll have the opportunity to take on real responsibility within our Frome dealership while developing your knowledge and experience within a successful automotive business.

If you’re passionate about delivering outstanding customer service, enjoy working in a busy dealership environment and are ready to take the next step in your automotive aftersales career, we’d love to hear from you. Apply today and take the first step towards a rewarding career with Platinum Motor Group.

Pay: Up to £16.00 per hour

Benefits:

Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Experience:

Aftersales: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

aftersales manager jobs in frome, som

Assistant Service Manager- Frome

Aftersales Support

Aftersales Manager - Bath Kia

Jaguar Land Rover Aftersales Manager

Parts Supervisor - Bath KIA

Assistant Service Manager

People Advisor

People Advisor (trainee)

Aftermarket Business Development Manager

Business Manager

Trainee Sales Executive – Construction Machinery

PDI Technician

Workshop Controller

Senior Service Advisor

Technician

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