Customer specialist Work, Jobs in Fulham, Greater London (with Salaries)

Payment Support Officer
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
Quick apply
1h
Customer Experience Specialist, SMB
NAVEX —London
- £45,000 a year
- Full-time
- Hybrid work
- Communication skills
Customer Success Specialist - Part time
Lassie —London
- Part-time
- Hybrid work
Quick apply
14d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —London
- Temporary
- Customer service
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
14d
Customer Success Specialist
Healthera Ltd —London
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Work from home
- Sick pay
Quick apply
5h
Sales Assistant - UNIQLO Watford
UNIQLO —London
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
Customer Service and Administration Assistant
amicable —London
- £28,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Construction Worker / Loft Conversion Tradesperson
Ash Island Lofts Limited —London
- £15 - £25 an hour
- Full-time
- Carpentry
- Power tools
- Construction
Quick apply
1h
Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —London
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Income Collection Officer
Pinnacle Group —London
- £35,000 - £38,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
VodafoneThree - Proposition Specialist
Vodafone —London
- Full-time
- Hybrid work
- Employee discount
6d
Retail Sales Assistant - White City
Nespresso —London
- £14.80 an hour
- Full-time
- Sales
- Communication skills
- Annual leave
IT Support
Feefo London Office —London
- £31,420.00 - £49,089.62 a year
- Part-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Flexitime
- Work from home
Quick apply
3d
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
13d
Helpdesk Specialist
Masters Of Mindset Ltd. —Uxbridge
- £35,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Windows
- IT
- Referral programme
Quick apply
6d
Customer Support Specialist
Tanner Pharma Group —Redbourn
- £24,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Sick pay
Quick apply
Trainee Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
11d
Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply

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Payment Support Officer

Hampshire Trust Bank -
London

Quick apply

Job details

Permanent | Full-time
1 hour ago

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Paid volunteer time
Car scheme

Qualifications

Microsoft Word
Microsoft Excel
Communication skills
Time management

Full job description

Location: Head Office, London

Hours: Monday to Friday, 9:00am-5:30pm

Working Pattern: Hybrid (50/50)

Reports to: Payment Support Team Leader

Department: Property Operations - Specialist Mortgages

About the Role

We're looking for a detail-oriented and customer-focused Payment Support Officer to join our Specialist Mortgages Operations team. As the first point of contact for customers experiencing payment issues, you'll play a vital role in managing arrears, supporting customers in financial difficulty, and ensuring fair outcomes in line with regulatory standards.

Key Responsibilities

Act as the first contact point for customers or their representatives regarding payment issues
Manage missed payments, making initial contact in line with agreed strategies
Work with customers to clear arrears quickly, offering alternative payment methods where needed
Identify cases of financial difficulty and provide tailored support and payment plans
Maintain regular contact with customers in shortfall, escalating cases where necessary
Create trigger and referral reports for the Business Support team
Manage pre-arrears and early warning cases in line with policy requirements
Maintain accurate customer records and apply correct forbearance flags
Obtain and maintain mandate to authorise early forbearance arrangements

What We're Looking For

Experience in collections within an FCA-regulated organisation
Strong understanding of regulatory and legal requirements
Intermediate Microsoft Word and Excel skills
Experience in mortgage collections (beneficial but not essential)
Good standard of education (GCSEs in English & Maths, Grade 4 or higher)
Exceptional organisation and time management skills
Customer-centric approach with strong communication skills
Risk awareness and attention to detail
Team player with a proactive mindset

Risk & Conduct Responsibilities

Comply with AML, financial crime, and Conduct Rules requirements
Champion fair customer outcomes and Consumer Duty responsibilities
Identify and escalate risks appropriately and in a timely manner
Act with integrity, diligence, and openness in all interactions

Benefits

Competitive remuneration
Discretionary annual bonus
Annual pay review
Private Medical Insurance (Bupa)
Mental health & wellbeing support via Bupa
25 days annual leave (increasing with service) + Holiday Buy Scheme
Cycle to Work Scheme & Green Car Scheme
Enhanced family leave policies
Study support & professional membership
Hybrid working (where applicable)
Pension scheme - 8% employer contribution (non-contributory)
Interest-free season ticket loan
Annual volunteering day & Net Zero employer commitment

If you're ready to become a subject matter expert in arrears management and help deliver positive outcomes for customers, we'd love to hear from you.

Quick apply

Refine Your Search

customer specialist jobs in fulham, greater london

Payment Support Officer

Customer Experience Specialist, SMB

Customer Success Specialist - Part time

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Onboarding Specialist

Customer Success Specialist

Sales Assistant - UNIQLO Watford

Customer Service and Administration Assistant

Construction Worker / Loft Conversion Tradesperson

Telephone Fundraiser - Full Time Contract (Remote)

Income Collection Officer

VodafoneThree - Proposition Specialist

Retail Sales Assistant - White City

IT Support

Welfare Advice Officer

Customer Support Specialist

Helpdesk Specialist

Customer Support Specialist

Trainee Customer Resolutions Advisor

Customer Resolutions Advisor

I want to receive the latest job alerts for customer specialist in fulham, greater london

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