It support Work, Jobs in Garelochhead, Agb (with Salaries)

1st Line Support Analyst (Service Desk)
West Dunbartonshire Council —Dumbarton
- £31,625.52 - £33,468.67 a year
- Customer service
- Windows
- Communication skills
- Annual leave
6d
Service Support Manager - Direct User Support
NHS Scotland —Paisley
- £52,845 - £61,466 a year
- Full-time
- Hybrid work
- Microsoft Office
- Supervising experience
- Leadership
- Annual leave
- Employee assistance programme
Service Delivery Coordinator
Beeks Group —Renfrew
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
9d
SaaS Field Technician
Teledyne Technologies Inc. —Renfrew
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount

More jobs to discover

Find similar jobs that you might be interested in.

Service Support Manager - Direct User Support
NHS Scotland —Paisley
The postholder will lead a team of training professionals with varied specialisms, driving service improvement, maintaining high training standards, and…
£52,845 - £61,466 a year
Improvement Support Officer - Primary Care
NHS Scotland —Greenock
Educated to degree level or equivalent experience in business administration, project management or related discipline. Salary Sacrifice Car Benefit Scheme.
£34,544 - £43,039 a year
2d

I want to receive the latest job alerts for it support in garelochhead, agb

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st Line Support Analyst (Service Desk)

West Dunbartonshire Council -
Dumbarton

Apply Now

Job details

Permanent
£31,625.52 - £33,468.67 a year
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Windows
Mobile device management
Communication skills

Full job description

Job Description

Are you passionate about technology and delivering excellent customer support?

West Dunbartonshire Council has an exciting opportunity for a motivated 1st Line Support Analyst to join our ICT Service Desk team. As the first point of contact for ICT support, you will play a key role in resolving hardware and software issues and delivering a high-quality service to users across the organisation.

What you’ll do

Provide first-line support via phone, live chat and face-to-face channels
Log, manage, and resolve incidents and service requests in line with SLAs and KPIs
Diagnose and troubleshoot hardware, software, and device issues
Deliver onsite support across Council locations where required
Contribute to maintaining a reliable, secure, and cost-effective ICT service

What we’re looking for

Strong knowledge of Windows operating systems and common office applications
Familiarity with mobile device management (MDM) tools
Excellent problem-solving skills and the ability to work under pressure
Strong communication and customer service skills
A proactive and flexible approach to supporting users

Why join us?

Be part of a collaborative and forward-thinking ICT team
Gain exposure to a wide range of technologies and services across the Council
Opportunities for training, development, and career progression
Competitive salary and benefits, including the Local Government Pension Scheme
Access to our flexible working scheme

Working both remotely and onsite, this role offers variety, challenge, and the opportunity to make a real impact on the delivery of ICT services across West Dunbartonshire.

The Individual

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
Access to employee wellbeing supports including occupational health & counselling if ever you need help and support

Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.

For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/about-us/

More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/benefits-of-working-with-us/

Apply Now

Refine Your Search

it support jobs in garelochhead, agb

1st Line Support Analyst (Service Desk)

Service Support Manager - Direct User Support

Service Delivery Coordinator

SaaS Field Technician

More jobs to discover

I want to receive the latest job alerts for it support in garelochhead, agb

Explore jobs in more locations

Job Description

The Individual

Jobseeker tools

Employer Tools

Browse

Stay Connected