handler Work, Jobs in garforth, wyk (with Salaries)

Complaints Handler
1ST LOCATE (UK) LIMITED —Temple Newsam
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Handler
FedEx EU —Leeds
- £13.29 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
Trainee Claims Handler
Pwc UK —Bradford
- Full-time
- Hybrid work
- No experience needed
- Organisational skills
- Communication skills
Material Handler (360 Operator)
Ward —Castleford
- Full-time
- Mechanical knowledge
Call Handler - Breakdown Team
One Call Insurance —Doncaster
- From £25,600 a year
- 12 hour shift
- Heavy lifting
- Computer literacy
- No experience needed
- Free parking
- Health & wellbeing programme
Quick apply
1d
File Handling Assistant
Keoghs —Leeds
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Serious Injury - Paralegal
Minster Law —Wakefield
- £23,849.28 - £28,000.00 a year
- Microsoft Excel
- Travel
- Organisational skills
RTA Litigation Claims Handler
Direct Line Group —Leeds
- Hybrid work
- Continuous improvement
- Employee discount
Claims Handler CH4
Keoghs —Leeds
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Negotiation
- Employee discount
Quick apply
Reach Stacker
Maritime Transport —Wakefield
- Full-time
- Forklift
- Driving
- Employee assistance programme
Quick apply
Claims Handler, Casualty & Property
Kennedys Law - UK —Leeds
- Full-time
Claims Fraud Triage Handler
Zego —Halifax
- Hybrid work
- AI
Quick apply
Claims Handler CH3
Keoghs —Leeds
- Full-time
- Hybrid work
- Customer service
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
Claimant Fast Track RTA Handler
OCL Solicitors Limited —Doncaster
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Microsoft Office
- Free parking
- Work from home
Quick apply
Customer Claims Fraud Handler
Zego —Halifax
- Hybrid work
- Communication skills
Quick apply
2d
Personal Injury Claims Legal Assistant
Alliance Law Solicitors —Leeds
- £24,500 - £26,000 a year
- Full-time
- In-person
- Work from home
Quick apply
8d
Scrap Inspector
Ward —Barnsley
- Full-time
- Quality control
- Communication skills
Litigation Handler
Zego —Halifax
- Hybrid work
Quick apply
EL/PL Claims Handler
Keoghs —Leeds
- Full-time
- Hybrid work
- Supervising experience
- Negotiation
- Employee discount
Quick apply
Intervention Claims Handler
Intact Insurance UK Limited —Halifax
- Hybrid work
- Sales
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
13d

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Complaints Handler

1ST LOCATE (UK) LIMITED -
Temple Newsam

Quick apply

Job details

Full-time
£31,000 - £33,000 a year

Qualifications

Customer service
Complaint handling
Microsoft Office
Organisational skills
ADR
Communication skills
Time management

Full job description

The Complaint Handler is responsible for managing customer complaints from receipt through to resolution in a professional, fair, and timely manner, and ensuring we adhere to regulatory requirements (FCA, OFGEM GDPR) The role involves investigating concerns thoroughly, maintaining regular communication with customers, and ensuring complaints are resolved in line with company procedures, regulatory requirements, and service standards.

The successful candidate will play a key role in delivering positive customer outcomes, reducing escalation risk, and identifying opportunities for service improvement.

Key Responsibilities

Manage and investigate customer complaints across multiple channels including telephone, email, and written correspondence.
Acknowledge complaints within 5 business days, and ensure all cases are logged accurately on internal systems.
Conduct fair and thorough investigations by reviewing account information, call recordings, documentation, and internal processes.
Maintain regular communication with customers throughout the complaint lifecycle.
Deliver clear, empathetic, and professional written and verbal responses.
Ensure complaints are resolved within regulatory and company timescales, including the 8-week complaint handling window where applicable.
Escalate high-risk, complex, or vulnerable customer cases appropriately to the Customer Experience and Insights Manager.
Liaise with operational teams and stakeholders to gather information and support resolutions.
Identify complaint trends and recurring issues to support continuous improvement.
Ensure all actions and decisions are fully documented and compliant with company standards.
Support with Ombudsman, ADR, or escalated complaint responses where required.
Contribute positively to team performance and customer satisfaction objectives.
Support with MI reporting and Monitoring where applicable.

Skills and Experience

Essential

Previous customer service or complaint handling experience.
Strong written and verbal communication skills.
Ability to manage difficult conversations professionally and empathetically.
Good organisational and time management skills.
Ability to prioritise workload and manage multiple cases simultaneously.
Attention to detail and strong investigative skills.
Ability to work under pressure and meet deadlines.
Competent in Microsoft Office and case management systems.

Desirable

Experience working within a regulated environment.
Knowledge of complaint handling procedures and FCA/Ombudsman guidelines.
Experience dealing with escalated or complex customer cases.

Personal Attributes

Calm and professional approach.
Empathetic and customer focused.
Resilient and solution driven.
Strong sense of accountability and ownership.
Team player with a collaborative approach.
Ability to make balanced and fair decisions.

Key Performance Indicators (KPIs)

Complaint resolution timescales.
Quality and accuracy of complaint responses.
Customer satisfaction outcomes.
Reduction in escalated complaints.
Compliance with regulatory requirements.
Case management productivity and backlog management.

Please find the full job description below as well as the benefits of working for First Locate

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Refine Your Search

handler jobs in garforth, wyk

Complaints Handler

Handler

Trainee Claims Handler

Material Handler (360 Operator)

Call Handler - Breakdown Team

File Handling Assistant

Serious Injury - Paralegal

RTA Litigation Claims Handler

Claims Handler CH4

Reach Stacker

Claims Handler, Casualty & Property

Claims Fraud Triage Handler

Claims Handler CH3

Claimant Fast Track RTA Handler

Customer Claims Fraud Handler

Personal Injury Claims Legal Assistant

Scrap Inspector

Litigation Handler

EL/PL Claims Handler

Intervention Claims Handler

I want to receive the latest job alerts for handler in garforth, wyk

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