Centre head Work, Jobs in Garstang, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of Shopping Centre Lettings
IM Group Services Limited —Blackburn
- £70,000 - £90,000 a year
- Full-time
- Administrative experience
- Travel
- Organisational skills
Quick apply
Customer Service / Administrative Assistant
Reliant Direct —Blackpool
- £26,500 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Education Centre Manager
Explore Learning —Preston
- £31,250 - £33,750 a year
- Full-time
- English
- In-person
- Leadership
- Employee discount
- Referral programme
Quick apply
3d
Tour Coordinator
OME for NST Travel Group —Blackpool
- Up to £26,694 a year
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Head Stylist - Dog Groomer
Pets Grooming —Preston
- £28,885 a year
- Full-time
- Leadership
- Employee discount
G&E Governance - Compliance Admin
James Hall & Co Ltd —Preston
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Data entry
- Free parking
- Annual leave
Quick apply
4d
Trainee Property Manager
LRG —Preston
- Up to £28,000 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
Ambient Manager
ASDA —Lancaster
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Used Car Salesperson
North West Trade Centre Lancaster —Lancaster
- £40,000 - £60,000 a year
- Full-time
- Bilingual
- In-person
- Employee discount
Quick apply
Chef de Partie
Rossall School —Fleetwood
- £12,840 a year
- Overtime
- Cooking
- In-person
- School
- Free parking
- Employee discount
Quick apply
1d
TPS Administrator
Volkswagen —Preston
- £13,218 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
12d
Research Associate/Senior Research Associate
Lancaster University —Lancaster
- £39,906 - £46,049 a year
- Full-time
- Doctoral degree
- University
- Machine learning
11d
TPS Administrator
Swansway Garages —Preston
- £13,218 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee assistance programme
12d
Commercial Manager - West Midlands, Wales and South West
Ascentis —Lancaster
- £36,849 - £47,859 a year
- Full-time
- Sales
- English
- Travel
- Free parking
- Annual leave
Housekeeper (Windy Harbour)
Partington’s Holiday Centres —Poulton le Fylde
- £13.56 an hour
- Part-time
- Communication skills
- Free parking
- Health & wellbeing programme
Marketing & Communications Manager
CancerCare (North Lancs & South Cumbria) —Lancaster
- £28,431 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
James Hall & Co - Maintenance Coordinator
James Hall & Co Ltd —Preston
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
10d
Sous Chef
Rossall School —Fleetwood
- £27,680 a year
- Weekend availability
- Cooking
- In-person
- School
- Free parking
- Employee discount
Quick apply
1d
Project Co-ordinator
Rommbic —Blackburn
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

centre head jobs in garstang, lan

Head of Customer Experience

Head of Shopping Centre Lettings

Customer Service / Administrative Assistant

Education Centre Manager

Tour Coordinator

Head Stylist - Dog Groomer

G&E Governance - Compliance Admin

Trainee Property Manager

Ambient Manager

Used Car Salesperson

Chef de Partie

TPS Administrator

Research Associate/Senior Research Associate

TPS Administrator

Commercial Manager - West Midlands, Wales and South West

Housekeeper (Windy Harbour)

Marketing & Communications Manager

James Hall & Co - Maintenance Coordinator

Sous Chef

Project Co-ordinator

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