About NTT DATA Business Solutions:
NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.
As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.
Our clients trust our deep experience and proven approaches - all around the world.
Our Change Assurance Practice has been growing consistently over the last 4 years and the services delivered by this team remain a key strand of the NTT DATA Business Solutions growth strategy. There is a significant market opportunity to help existing new customers achieve their digital transformation goals with the addition of change management and project-based training services.
Our Change and Training Consultants are encouraged to support the growth of this important line of business and contribute to the evolution of the practice itself by putting forward ideas and innovations to improve either client or colleague benefits.
On the job training is provided on the NTT DATA Business Solutions project toolset.
Job Summary:
As aChange and Training Consultantyou will support the growth of this key business area and contribute to the companys strategic development. The successful candidate will be responsible for managing the change process for all impacted stakeholders within the assigned client, utilising a structuredOrganisational Change Management (OCM) methodology. This will ensure that end users understand how their roles will evolve due to the project implementation and are fully trained, prepared, and equipped to transition to new systems and ways of working. By following proven OCM practices, the Consultant will enable a smooth and successful adoption of changes, ensuring that stakeholders are aligned, engaged, and ready for the transformation.
Core Competencies:
- Stakeholder engagement and influencing across multiple levels and functions to build alignment and readiness for new ways of working.
- Clear, audience focused communication (written, verbal, and presentation) to explain change, set expectations, and support adoption.
- Structured planning and delivery of project activities and deliverables, ensuring work is high quality, on time, and within scope.
- Business process analysis and documentation, including mapping processes, identifying interdependencies, and supporting the creation of standard ways of working.
- Learning and enablement delivery, including needs analysis, development of learning materials, coordination of logistics, and facilitation of training and feedback.
- Continuous improvement mindset, using data and feedback (e.g., surveys) and leveraging digital/AI tools to enhance user support and team practices.
- Identify, document manage risks and issues
- Natural curiosity to understand customer and programme context and programme purpose to ensure deliverables contribute to the required outcomes
Duties/Responsibilities:
- Project Participation: Be an integral part of the Change and Training Team, contributing to the successful implementation of new systems and processes, transforming business change into tangible value.
- Deliverables: Deliver high-quality business change deliverables on time as part of the project scope.
- Apply the change training methodology to the project or programme ensuring, depending upon the scenario this will include but is not limited to:
- Change Network Support: Assist in establishing and managing a Change Network, including change agents, super users, and trainers, to facilitate business engagement and readiness.
- Impact Assessment Support: Help assess the impact of the transformation, quantifying the scale and nature of changes across various organisational groups.
- Change Action Planning: Collaborate to create, maintain, and execute a detailed change action plan addressing identified change impacts, including communication, training, and other relevant interventions.
- Communication Planning: Support the creation and execution of a communications plan, ensuring alignment with the overall project change strategy.
- Business Process Support: Assist in updating business process maps and developing standard operating procedures in coordination with the business process leads.
- Readiness Assessment: Contribute to business readiness assessments, supporting project readiness tracking and conducting surveys to gather input on the change process.
- Training Support for various training activities, including:
- Training needs analysis.
- Training material development.
- Course logistics and scheduling.
- Train-the-trainer sessions.
- End-user training delivery and feedback collection.
- Technical Tools Support: Support the technical configuration of change management and training tools (e.g., LMS platforms or survey tools) as required.
- Knowledge Sharing: Contribute to team development and the enhancement of methodology practices, taking responsibility for self-directed learning and advancing team skills.
- Contribute to practice development supporting or leading on initiatives and or supporting business development activities.
Required Skills / Abilities:
Experience:
- 4+ years working in change management, training or organisation development with exposure to large-scale technology transformations
- Experience in supporting OCM and training delivery in technology driven change environments.
- Have led on specific deliverables within the OCM and or Training on technology driven change programmes.
- Understand how the different OCM and Training methodology components enable end users to adopt new ways of working smoothly.
- Working with AI tools for the OCM Training workstreams.
Skills:
- Strong written and verbal communication skills, with the ability to present clearly and effectively.
- Able to quickly analyse business processes and identify interdependencies across teams and functions.
- Empathetic, positive, and proactive, with a strong drive to complete actions and ensure successful outcomes.
- Ability to influence and manage diverse stakeholders across different levels of the organisation.
- Empathetic, positive, and proactive, with a strong drive to complete actions and ensure successful outcomes.
- Skilled in coaching and empowering others to help themselves during change processes.
- Familiar with using AI tools.
- Supporting customers with the adoption of AI tools.
Personal Attributes:
- High personal drive, able to work independently with good judgment and initiative.
- Strong problem-solving abilities.
- Positive attitude, empathetic, and open to change.
- Flexible and adaptable in a fast-paced environment, able to work under pressure and handle ambiguity effectively.
- Natural curiosity to understand client organisation context to enhance understanding of change and training needs to provide best possible client outcomes.
- Interest in ongoing learning.
Qualifications:
