Back office Work, Jobs in Gateshead, Twr (with Salaries)

Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
Customer Support Advisor (Fixed-Term Contract)
One Utility Bill —Newcastle upon Tyne
- £27,976 a year
- Full-time
Quick apply
7d
Customer Service Front Office
Northumbria Police —South Tyneside
- £28,689 - £29,859 a year
- Weekend availability
- Hybrid work
- Front desk
- Leadership
- Communication skills
- Employee discount
- Sick pay
9d
Service Plan Sales Coordinator
Vertu Motors —Lamesley
- £25,776.00 - £29,216.78 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Employee discount
- Referral programme
Quick apply
Support Worker
Community Integrated Care —Newcastle upon Tyne
- £13.12 an hour
- Part-time
- Mentoring
- Annual leave
- Flexible schedule
Quick apply
Front Office Agent
Motel One —Newcastle upon Tyne
- Full-time
- English
- Hotel
- Front desk
Quick apply
4d
Phone Operative Dispatch Operator
Bon Voyage Taxis LTD —Stanley
- From £12.71 an hour
- Part-time
- Computer literacy
- No experience needed
- Data entry
- Free parking
- Sick pay
Quick apply
17h
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
E-Commerce Executive
BADGE —Metrocentre
- £26,436.80 - £29,120.00 a year
- Full-time
- Social media management
- POS
- Organisational skills
- Free parking
- Employee discount
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Restaurant Administrator
The Ivy Newcastle —Newcastle upon Tyne
- Full-time
- English
- Computer skills
- Cash handling
- Employee discount
Quick apply
7d
Office Junior
Tilly Bailey & Irvine —Sunderland
- £14,560 - £24,479 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
3d
IT Support Technician
TEAM RH FITNESS LTD —Gateshead
- Up to £35,000 a year
- Computer networking
- In-person
- Communication skills
Quick apply
Central Sales Executive
Vertu Motors —Newcastle upon Tyne
- £22,000 - £39,000 a year
- Full-time
- Hybrid work
- Employee discount
Quick apply
Store Service Advisor (Part-Time)
END —Newcastle upon Tyne
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Junior Web Developer
Mediaworks —Newcastle upon Tyne
- Full-time
- Communication skills
- Annual leave
6d
Short-term Temporary Team Member
NEXT —Newcastle upon Tyne
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
2d
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Digital Forensic Unit Technician (NEROCU)
Northumbria Police —Sunderland
- £28,689 - £29,859 a year
- Full-time
- Employee discount
- Sick pay
14d
Client Administrator
Evelyn Partners —Newcastle upon Tyne
- Full-time
- Organisational skills
- Financial services
- Communication skills
Quick apply
3d

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back office jobs near gateshead, twr

Customer Support Expert (Technical Support)

Sage -
Newcastle upon Tyne

Apply Now

Job details

From £28,000 a year

Benefits

Paid volunteer time

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Customer support
Customer interaction
Help desk

Full job description

Job Description

They have questions, you have answers! When customers call Sage to solve their complex technical issues, they’ll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.

Hybrid – 3 days in our Newcastle office (global headquarters)

Salary – starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750

Assessment – look for an email after you apply inviting you to complete your application

We have now filled our September cohort and will be resuming recruitment for our next cohort soon. Once recruitment reopens, we will be in touch with an update on next steps.

Key Responsibilities

Your day-to-day:

Each day, you’ll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It’ll be up to you to get to know their business, build rapport, and help them get back on track with their product. You’ll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.

How people describe you:

You’re logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you’re good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn’t intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.

On-the-job training:

You’ll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we’ve put a lot into this training programme. It will equip you to embody our values – human, simplicity, trust, and bold – in every customer call.

Meet the team:

They’re a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times’ Best Places to Work in the UK. You’ll work alongside people who are technical-minded and embrace the variety that each call brings. They’re supported by managers who care so they can keep caring for customers.

Career growth:

We advocate for promoting internally - whether that’s staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.

5 paid days for volunteering:

Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year.

What to expect after you apply:

Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run – think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.

Your benefits:

Starting salary of £28,000

Annual bonus up to 10%, along with monthly perks valued at up to £750

33 days holidays (including bank holiday entitlement)

Comprehensive health, dental and vision coverage

Work away scheme for up to 10 weeks a year

On-going training and professional development

Paid 5 days yearly to volunteer through our Sage Foundation

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Apply Now

Refine Your Search

back office jobs in gateshead, twr

Customer Support Expert (Technical Support)

Customer Support Advisor (Fixed-Term Contract)

Customer Service Front Office

Service Plan Sales Coordinator

Support Worker

Front Office Agent

Phone Operative Dispatch Operator

Service Desk Consultant - 2nd Line (Infrastructure)

E-Commerce Executive

Service Desk Consultant - 2nd Line (Infrastructure)

Restaurant Administrator

Office Junior

IT Support Technician

Central Sales Executive

Store Service Advisor (Part-Time)

Junior Web Developer

Short-term Temporary Team Member

Senior Service Desk Consultant - 3rd Line

Digital Forensic Unit Technician (NEROCU)

Client Administrator

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