front office manager Work, Jobs in gateshead, twr (with Salaries)

Concierge
Bespoke Hotels —Newcastle upon Tyne
- Full-time
- Hospitality
- Hotel
Quick apply
GENERAL MANAGER
BaxterStorey —Gateshead
- £40,000 a year
- Monday to Friday
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
General Manager
BaxterStorey UK —Gateshead
- £40,000 a year
- Full-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Cafe Manager
Kiln Ouseburn —Newcastle upon Tyne
- £28,000 - £33,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
Office Manager
J R Dynamics Ltd —Cramlington
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Administrative experience
- Supervising experience
- Free parking
Quick apply
CHEF MANAGER
BaxterStorey —Gateshead
- £31,200 a year
- Monday to Friday
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
Night Porter
Dalata —Newcastle upon Tyne
- Part-time
- Bar
- English
- Hotel
- Employee assistance programme
Quick apply
Chef Manager
BaxterStorey UK —Gateshead
- £31,000 - £31,200 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
Front of House Administrator
Education Partnership North East (EPNE) —Hartlepool
- £25,281 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
- Free parking
- Employee discount
17h
Receptionist
Hotel Indigo Durham —Durham
- £13.23 an hour
- Part-time
- Bar
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply

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Concierge

Bespoke Hotels -
Newcastle upon Tyne

Quick apply

Job details

Full-time

Qualifications

Hospitality

Full job description

Job Ref: BES7230

Branch: Hotel Gotham - Newcastle

Location: Hotel Gotham Newcastle, Newcastle Upon Tyne

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: Shift Patterns will range from 7am starts and 11pm finishes

Hours per week: 40

Posted date: 14/05/2026

Closing date: 16/06/2026

Job Title: Concierge
Department: Front Office
Reporting to: Guest Relations Manager / Front Office Manager

ROLE OVERVIEW

As Concierge at Hotel Gotham – Newcastle, you are the embodiment of refined hospitality and the go-to expert for all guest enquiries, needs, and requests. With an exceptional knowledge of the local area and a network of trusted contacts, you will provide tailored recommendations, secure high-demand reservations, and deliver world-class service that enhances every guest’s stay.

You are more than an information point—you are a trusted advisor, a problem solver, and a key contributor to the overall luxury experience of the hotel. Your role is integral to the guest journey and is carried out with precision, discretion, and warmth.

KEY RESPONSIBILITIES

Guest Experience Personal Service

Offer a warm and elegant welcome to all guests, ensuring they feel recognised and valued throughout their stay.
Anticipate guest needs and proactively offer assistance with itinerary planning, dining, entertainment, shopping, and transport.
Valet Parking a Guests car on their arrival and returning it to them on the departure of their stay.
Make arrangements for restaurant bookings, theatre tickets, private tours, personal shoppers, spa appointments, special celebrations, and more.
Handle special requests, including those of VIPs, repeat guests, and celebrities, with the highest level of discretion and confidentiality.
Provide an unforgettable “Gotham” experience by exceeding guest expectations in every interaction.

Operational Excellence

Maintain up-to-date knowledge of all hotel services, facilities, promotions, and operating hours.
Liaise with other departments (housekeeping, FB, guest relations) to coordinate and fulfil guest needs efficiently.
Maintain a Concierge desk that is professional, inviting, and equipped with relevant collateral and information.
Record all guest requests and preferences accurately within the Property Management System and CRM tools.

Local Knowledge Networking

Remain informed on local attractions, cultural events, transport options, retail offerings, and city highlights.
Build and maintain strong relationships with trusted local vendors, restaurants, drivers, and experience providers.
Stay updated on trends and news affecting guest experiences, including closures, new openings, and exclusive opportunities.
Support the hotel’s image as a local tastemaker and cultural insider.

Administration Communication

Ensure all guest requests and bookings are confirmed in writing and tracked appropriately.
Assist with parcel handling, luggage storage, and courier services as needed.
Maintain a detailed log of guest interactions, arrangements, and follow-up actions for quality control.
Support pre-arrival planning and communication with incoming guests, ensuring all preferences are arranged in advance.

CORE COMPETENCIES PERFORMANCE INDICATORS

Delivers intuitive, personalised service with discretion and attention to detail.
Maintains expert-level local knowledge and a global mindset.
Responds to guest enquiries efficiently and professionally.
Supports positive guest feedback and repeat business through excellence in service.
Builds strong partnerships with reputable external providers and local contacts.
Acts with discretion, integrity, and professionalism at all times.

Quick apply

Refine Your Search

front office manager jobs in gateshead, twr

Concierge

GENERAL MANAGER

General Manager

Cafe Manager

Office Manager

CHEF MANAGER

Night Porter

Chef Manager

Front of House Administrator

Receptionist

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