Junior account manager Work, Jobs in Gateshead, Twr (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead or Remote
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
2d
Care Home Administrator
Barchester Healthcare —Birtley
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
Junior Accountant
United Kingdom —Cramlington
- Microsoft Excel
- Accounting
- Organisational skills
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Gateshead
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
- Sales
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Gateshead
- £3,800 a month
- Full-time
Quick apply
Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £72,711 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
13h
Accounts Senior
Portland Partnership —Newcastle upon Tyne
- £32,000 - £43,000 a year
- Full-time
- Accounting
- Organisational skills
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
12h
Accounting and Financial Reporting Outsourcing Supervisor
RSM UK —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Microsoft Outlook
- IT
Project Manager
AtkinsRéalis —Newcastle upon Tyne
- Full-time
- Hybrid work
- Project management
- Contracts
- Construction
10d
Project Manager
Aqua Consultants —Durham
- Full-time
- Remote
- CRM software
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Senior Manager - Tax Compliance and Reporting - Belfast/Edinburgh/Newcastle
EY —Newcastle upon Tyne
- Microsoft Excel
- Business development
- Project management
Senior Consultant - Direct Tax Compliance and Reporting - Belfast/Edinburgh/Newcastle
EY —Newcastle upon Tyne
- Microsoft Excel
- Accounting
- Agile
Purchase Ledger Clerk
KCR —Newton Aycliffe
- £27,000 - £30,000 a year
- Full-time
- IT
- Time management
Quick apply
13d
Solution Architect
FNZ —Newcastle upon Tyne
- Full-time
- Java
- Mentoring
- Communication skills
Senior Project Manager
AtkinsRéalis —Newcastle upon Tyne
- Full-time
- Hybrid work
- Project management
- Contracts
- Construction
9d
Quantity Surveyor
AtkinsRéalis —Newcastle upon Tyne
- Full-time
- Hybrid work
- Bachelor's degree
- Contracts
- Leadership
10d
Corporate Tax Assistant Manager
SW Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Business development
- Tax experience
Quick apply
Senior Project Planner - Energy Sector
Turner & Townsend —Sunderland
- Full-time
- Management
- Leadership
- Communication skills
Quick apply
Senior Project Manager - Construction
Turner & Townsend —Newcastle upon Tyne
- Full-time
- PMP
- Engineering
- Analysis skills
Quick apply

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Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Recite Me
Gateshead

Quick apply

Job details

Full-time
2 days ago

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

junior account manager jobs in gateshead, twr

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Care Home Administrator

Junior Accountant

JUNIOR SALES CONSULTANT

JUNIOR SALES ADVISOR

Junior Commercial Advisor

Product Manager

Accounts Senior

Accounting and Financial Reporting Outsourcing Supervisor

Project Manager

Project Manager

Senior Manager - Tax Compliance and Reporting - Belfast/Edinburgh/Newcastle

Senior Consultant - Direct Tax Compliance and Reporting - Belfast/Edinburgh/Newcastle

Purchase Ledger Clerk

Solution Architect

Senior Project Manager

Quantity Surveyor

Corporate Tax Assistant Manager

Senior Project Planner - Energy Sector

Senior Project Manager - Construction

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