Customer operations team leader Work, Jobs in Gateshead (with Salaries)

Customer Operations Team Leader
Pentland Brands —Sunderland
- Hybrid work
- Microsoft Excel
- Management
- Sales
- Employee discount
- Flexible schedule
Airside Operations Controller
Newcastle International Airport Ltd —Newcastle upon Tyne
- £30,270.18 a year
- Weekend availability
- Driving
- Communication skills
- Free parking
- Annual leave
13d
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
8d
Office Administration Team Leader
Hay & Kilner —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Health & wellbeing programme
- Life insurance
Quick apply
Online Chat Support Agent
Wadley Donovan Gutshaw Consulting —Washington
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Flexible schedule
Quick apply
Customer Operations Team Leader (12m FTC)
Pentland Brands —Sunderland
- Hybrid work
- Microsoft Excel
- Management
- Sales
- Employee discount
- Flexible schedule
11d
Customer Support Agent
Newcastle International Airport Ltd —Newcastle upon Tyne
- £28,393 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Annual leave
4d
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Customer Service Centre Agent
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £26,607 a year
- Part-time
- Hybrid work
- Customer service
- Word processing
- Computer literacy
- Annual leave
- Employee assistance programme
8d
Energy Services Manager (Fixed Term)
Gateshead Council —Gateshead
- £54,495 - £57,937 a year
- Full-time
- Hybrid work
- Customer service
- No degree
- Organisational skills
- Annual leave
- Employee discount
14d
Fleet Sales Support Manager
Vertu Motors —Gateshead
- £35,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Leadership
- Employee discount
Quick apply
Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
Accounts Payable Team Lead
Equans —Newcastle upon Tyne
- Full-time
- Microsoft Office
- Free parking
- Annual leave
6d
CCTV Operator
Newcastle University —Newcastle upon Tyne
- £27,319 - £28,778 a year
- Full-time
- English
- Microsoft Office
- University
7d
Depot FLM
Allied Bakeries —Gateshead
- £46,355 a year
- Night shift
- Management
- Microsoft Office
- Bakery
- Annual leave
- Employee discount
Quick apply
Assistant Accommodation Manager
Cloud Student Homes —Newcastle upon Tyne
- £14,300 a year
- Part-time
- Hospitality
- Customer service
- Annual leave
Quick apply
Complaints Local Delivery Lead
HM Land Registry —Sherburn ED
- £54,700 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
13d
Device Management Team Leader
Durham County Council —Durham
- £44,075 - £48,226 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Flexible schedule
Service Colleague (Express)
ASDA —Washington
- £13.10 - £15.64 an hour
- Part-time
- Employee assistance programme
- Employee discount
7d
Service Advisor (Customer Service)
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Annual leave

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Customer Operations Team Leader

Pentland Brands -
Sunderland

Apply Now

Job details

Benefits

Cycle to work scheme
Discounted gym membership
Employee discount
Flexible schedule
Car scheme

Qualifications

Sales support
Microsoft Excel
Management
Sales
Customer service
SAP
Administrative experience
Analysis skills
Leadership
Communication skills

Full job description

We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego.

Shape the work behind some of the world’s most loved sport, outdoor and lifestyle brands.

At Pentland Brands, every role helps move our brands forward. Whether you’re supporting our people, improving our systems, growing our commercial performance, strengthening operations or shaping better ways of working, your impact reaches across a portfolio of iconic brands used by consumers around the world.

This role is responsible for managing a team of Customer Operations Executives to service a portfolio of accounts and brand(s) within the relevant channel whilst ensuring that an optimal level of support is given to internal stakeholders and our customers. This role will also provide support to the Customer Operations Manager in managing daily team management duties where required.

What you’ll be doing:

As part of the Customer Operations Team lead community, lead by example in driving best in class service for Pentland Brands and our customers.
Own, lead and represent your area within the Team lead community.
Customer & Commercial engagement, Working closely with our most Strategic International Partners in your portfolio.
Lead by example & manage a team of Customer Operations Executives and provide cover for a portfolio of customer accounts with responsibility for order placement, orderbook management, stock allocation, logistics and distribution, VAS requirements, reporting and customer communications.
Order placement and delivery against customer orderbook, using and promoting exception report across your team and channels.
Organising, tracking, and satisfying in season order requests.
Stock allocation and logistics.
Responsibility for reporting and customer communications.
Process cancellations, credits, debits, returns of non-faulty goods, VAS and DC requirements.
Responsibility for export documentation and compliance for global logistics.
Order management and administration of business processes related to orders for goods or services.
Managing the key activities and actions involved in processing an order to the satisfaction of the customer.
Provide constantly updated sales and order book information, a record of customer returns, debits and credits and general and order processing activity.
Making and communicating the necessary changes made to the customer’s order book in line with the business and customers’ requirements.
Identify potential problems and solutions required to manage Customer OTIF.
Working cross functionally with the Asia merchandising and shipping team to manage the aspect of delivering direct delivery export to market if required.
Understanding of export and internal direct delivery processes.
Produce regular data analysis on order book and Supply Chain using internal and external sources.
Ability to interrogate and source information from SAP.
A key stakeholder in driving Salesforce and Pentland Connect alignment across the teams.
Constant review of COPS Annual Game Plan and work streams supporting this.
Team PDR & Pentland Principles alignment towards your individual team members personal development.

What you’ll bring:

Excellent communication skills with a range of stakeholders.
Experience leading a team or previous high performer within operational function.
Advance Excel skills.
High attention to detail.
Reporting and analytical skills.
Experience in a customer focused role.
Experience in administrative duties to raise cancellations, credits, debits, invoicing, and orders.
Stock management and orderbook management skills.
Experience of interpreting large amounts of data and confidence in reporting procedures.
Excellent verbal, written and presentation skills across all levels of the business.
Management experience of/exposure to global accounts, multinational distributors, and retailers.
Previous customer service/key account sales support experience and/or sales environment, preferable international exposure.
Knowledge of export procedures and documentation preferable.
Knowledge and management of on-line retailer/distribution is desirable.
Working knowledge of SAP or similar systems knowledge is advantageous.
Team player.
Ability to work to deadlines

Why Pentland Brands?

Pentland Brands is the name behind some of the world’s best-known sport, outdoor and lifestyle brands, including Speedo, Berghaus, Canterbury, Endura, Ellesse, Kickers and Mitre.

We are a global family business with a clear purpose: pioneering brands that make life better. Across our teams, functions and locations, we work together to create products, experiences and partnerships that help people live more active, confident and positive lives.

Joining Pentland Brands means becoming part of a business where your work can have real reach, across multiple brands, markets, teams and disciplines. It is a place for people who want to contribute, collaborate, improve how things are done and help build the future of brands with heritage, ambition and global impact.

Perks & Benefits

We offer a competitive salary, discretionary bonus, hybrid working, flexible start and finish times, generous holiday allowance, product discounts, sample sales, enhanced family-friendly policies, healthcare support, gym and fitness discounts, cycle to work scheme and electric car scheme.

You can find full details of our benefits and perks on our UK Benefits page.

The Interview Process

We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next:

Talent Team Intro Call - A 30-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have.
Experience Interview - A more in-depth interview (usually online) with the hiring manager to explore your skills, experience and approach, and how these align with the role, our principles, and our ways of working.
Final Interview - A final in-person interview at our office, focused on deeper discussion and practical application, giving you the chance to meet more of the team and see Pentland Brands in action.

Apply Now

Refine Your Search

customer operations team leader jobs in gateshead

Customer Operations Team Leader

Airside Operations Controller

Head of Customer Operations and Insight

Office Administration Team Leader

Online Chat Support Agent

Customer Operations Team Leader (12m FTC)

Customer Support Agent

Customer Service Advisor

Customer Service Centre Agent

Energy Services Manager (Fixed Term)

Fleet Sales Support Manager

Client Engagement Manager -Full time - Permanent - Gateshead

Accounts Payable Team Lead

CCTV Operator

Depot FLM

Assistant Accommodation Manager

Complaints Local Delivery Lead

Device Management Team Leader

Service Colleague (Express)

Service Advisor (Customer Service)

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