Customer service coordinator Work, Jobs in Gateshead (with Salaries)

Indirect Administration & Objections Coordinator
Tritility Limited —Jarrow
- Up to £28,000 a year
- Full-time
- CRM software
- Microsoft Office
- Databases
- Free parking
- Health & wellbeing programme
Quick apply
2d
Service Coordinator
RA Dalton Ltd —Crook
- £25,000 - £32,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Profit sharing
Quick apply
6d
Meeting and Events Sales Coordinator
Crowne Plaza Newcastle —Newcastle upon Tyne
- Full-time
- Customer service
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Mobile Senior Coordinator
Mitie —Gateshead
- Monday to Friday
- Management
- Customer service
- Cleaning
Customer Service Coordinator - Pharmacy
Curaleaf International —Sunderland
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Free parking
- Life insurance
Quick apply
9d
B2B Support Coordinator - Customer Service - Medical Cannabis
Curaleaf International —Sunderland
- Full-time
- Data entry
- Life insurance
Quick apply
Hire & Sales Coordinator
Nixon Hire —Newcastle upon Tyne
- £25,700 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
13d
Hire and Sales Coordinator
GAP Group —Newcastle upon Tyne
- Full-time
- Sales
- Organisational skills
- Communication skills
2d
Client Services Coordinator
Partnerize —Newcastle upon Tyne
- Bachelor's degree
- No degree
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
23h
Equipment Sales Coordinator
Nixon Hire —Newcastle upon Tyne
- Full-time
- Sales
- Construction experience
- Annual leave
- Employee assistance programme
Quick apply
11h
Sales and business development coordinator
Durham Brewery —Durham
- £26,520 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
Quick apply
Customer Service & Internal Sales Coordinator
Envea —Ashington
- £28,000 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Business development
Apprentice Hire and Sales Coordinator
GAP Group —Lamesley
- £16,224 - £17,860 a year
- Full-time
- Sales
- Customer service
- Computer skills
- Annual leave
7d
Customer Service Coordinator
Wilsonart Ltd —Shildon
- Full-time
- Computer literacy
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
2d
Distribution Co-ordinator
Breedon Group plc —Spennymoor
- Full-time
- CRM software
- Customer service
- Writing skills
- Annual leave
- Employee assistance programme
Quick apply
Business Development Coordinator
ASSA ABLOY —Durham
- CRM software
- Microsoft Office
- Business development

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customer service coordinator jobs near gateshead

Indirect Administration & Objections Coordinator

Tritility Limited -
Jarrow

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
2 days ago

Benefits

Free parking
Health & wellbeing programme
Private dental insurance
Cycle to work scheme
Financial planning services
Annual leave
Company events
Employee assistance programme
Private medical insurance
Gym membership
Transport links
Paid volunteer time
Referral programme
On-site parking
Free fitness classes

Qualifications

CRM software
Contract management
Sales support
Stakeholder liaison
User account provisioning
Administrative support experience
Process improvement
Internal department liaison
Microsoft Office Suite
Microsoft Office
User account management
Databases
Administrative experience
Stakeholder coordination
IT permissions management
Contract renewal support
Organisational skills
Contracts
Communication skills
Contract administration
Stakeholder management

Full job description

Indirect Administration & Objections Coordinator

Salary: Up to £28,000 per annum (DOE)

About the Role

We are looking for a proactive and highly organised Indirect Administration & Objections Coordinator to join our growing Indirect Channel team.

The successful candidate will play a key role in supporting the day-to-day administration of the channel, managing supplier information requests, progressing objection cases, maintaining accurate contract records, and ensuring a seamless experience for both partners and internal stakeholders.

Working closely with Relationship Managers, Business Development Managers, the Objections Team, Customer Services, and energy suppliers, you'll help ensure contracts are processed efficiently, objections are resolved promptly, and all administrative processes are completed to the highest standard.

Benefits

Competitive salary of up to £28,000 (DOE)
Up to 23 days annual leave plus Bank Holidays
Gifted annual leave over the festive period
Private Health Insurance including optical and dental cover
Fully funded gym membership
24/7 Employee Assistance Programme
Fully expensed social events including nights out and corporate hospitality
Relaxed working environment
Work anniversary and birthday gifts
Weekly recognition
Dress-down Fridays with a 3pm finish
Free on-site parking

Key Responsibilities

Information Requests & Supplier Liaison

Manage incoming information requests from suppliers and internal departments.
Obtain and validate contract information required for processing and renewals.
Liaise with energy suppliers to gather outstanding customer and contract data.
Ensure all information requests are completed accurately and within agreed service levels.
Maintain detailed and accurate records of all requests and supplier interactions.

Objections Management

Manage objection cases from receipt through to resolution.
Investigate objections by gathering information from suppliers and internal stakeholders.
Work closely with the Objections Team to progress and resolve cases efficiently.
Monitor objection workflows and provide updates on outstanding cases.
Ensure all objection records are maintained accurately and compliantly.

Contract Administration

Profile SME and bespoke contracts.
Complete contract checks including contract end dates, debt checks, supporting information, and renewal opportunities.
Maintain accurate and compliant contract records.
Track contract progress and ensure all documentation is complete.
Manage and chase outstanding lock-ins to support contract progression.

TPI & Partner Administration

Set up and maintain TPI partner accounts.
Create and manage user access and permissions.
Keep partner records accurate and up to date.
Provide administrative support to Relationship Managers and the wider channel team.
Assist with onboarding new TPI partners.

Operational Support

Support pricing and commercial administration activities when required.
Assist with supplier quotations and supporting documentation.
Maintain high standards of accuracy across all administration tasks.
Ensure compliance with internal processes and regulatory requirements.
Identify opportunities to improve systems, processes, and efficiencies across the channel.

Job requirements

Skills & Experience

Essential

Strong administration and organisational skills.
Excellent attention to detail and accuracy.
Ability to manage multiple priorities and deadlines.
Strong communication and stakeholder management skills.
Confident using Microsoft Office applications, particularly Excel.
Experience working with CRM systems and internal databases.
Ability to work independently and as part of a team.
Proactive and solution-focused approach to problem-solving.

Desirable

Previous experience in an administrative, operations, or sales support role.
Experience dealing with objections, disputes, complaints, or contract queries.
Knowledge of the energy industry or TPI market.
Experience working with supplier portals and contract processing.
Understanding of sales support and customer service environments.

What Success Looks Like

Information requests are completed accurately and within agreed timescales.
Objection cases are managed efficiently and resolved promptly.
Contract records remain accurate, compliant, and up to date.
Relationships with suppliers and partners are maintained to a high standard.
Administrative processes run smoothly and support the commercial success of the Indirect Channel.

This role is ideal for a candidate who enjoys administration, problem-solving, supplier engagement, and working in a fast-paced environment where attention to detail and organisation are essential.

Pay: Up to £28,000.00 per year

Benefits:

Company events
Cycle to work scheme
Financial planning services
Free fitness classes
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Transport links

Experience:

Administrative: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in gateshead

Indirect Administration & Objections Coordinator

Service Coordinator

Meeting and Events Sales Coordinator

Mobile Senior Coordinator

Customer Service Coordinator - Pharmacy

B2B Support Coordinator - Customer Service - Medical Cannabis

Hire & Sales Coordinator

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Client Services Coordinator

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Sales and business development coordinator

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