Collection manager Work, Jobs in Gerrards Cross, Bkm (with Salaries)

Collections Operations Manager
Aimée Willow Connex —London
- Analysis skills
- Leadership
4d
Marketing Manager, Wellcome Collection
Wellcome Trust —London
- £49,120 - £61,400 a year
- In-person
5d
MCQUEEN Collection Development Manager, Knitwear
Alexander McQueen —London
- Full-time
- English
- Travel
- Organisational skills
9d
Credit and Billing Manager
Achieve Together —Leatherhead
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Leadership
- Employee discount
Credit Control Manager
Oak View Group —London
- Full-time
- Hybrid work
- Organisational skills
- Employee discount
1d
Marketing & Communications Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
Minor Hotels Europe & Americas —London
- Hotel
- Organisational skills
- Communication skills
Quick apply
Customer Journey Transformation Lead (Debt & Collections)
Affinity Water —Hatfield
- Up to £54,500 a year
- Hybrid work
- Analysis skills
- Agile
- Annual leave
- Employee discount
10d
Credit Operations Manager
Carwow —London
- Full-time
- Hybrid work
- Spanish
- Sales
- Salesforce
Manager, Global Collections (London or Dublin)
Sitecore —London
- Full-time
- Management
- AI
- Communication skills
Senior Product Manager - Credit
LemFi —London
- Full-time
- Hybrid work
- SQL
- Product management
- AI
Quick apply
F&B Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
Minor Hotels Europe & Americas —London
- Hospitality
- Hotel
- Leadership
Quick apply
Deputy Head of Fees, Income and Credit Control and Group Credit Control Manager
London School of Economics and Political Science —London
- £43,277 - £55,497 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Financial services
- Annual leave
2d
Team Lead, Collection Management & Acquisition
Springer Nature —London
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
Senior Strategy & Analytics Manager - Collections and Recoveries
Raylo —London
- £180,000 a year
- Hybrid work
- English
- SQL
- Analysis skills
Quick apply
Senior Director, B2B & Collections – Visa Direct Global Commercialization
Visa Europe Limited —London
- Master's degree
- Business
- Leadership
AP/AR Team Lead
LTA —London
- Up to £38,000 a year
12d
Director of Sales (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
Minor Hotels Europe & Americas —London
- Hospitality
- Sales
- Hotel
Quick apply
Credit Risk Manager
Starling —London
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Product Manager - Credit Risk
Sidetrade —London
- Hybrid work
- Oracle
- English
- Analysis skills
- Annual leave
- Life insurance
Quick apply
Sr. Product Manager - Shop with Points, EU Co-Branded Credit Cards, Amazon Payment Products
Amazon EU SARL (UK Branch) —London
- Full-time
- Master's degree
- Bachelor's degree
- Product management

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collection manager jobs near gerrards cross, bkm

Collections Operations Manager

Aimée Willow Connex
London

Apply Now

Job details

4 days ago

Qualifications

Analysis skills
Leadership

Full job description

Collections Operations Manager Credit & Risk ~ Credit Control
London

You'd be responsible for overseeing all customer operations after funding, with a focus on collections performance, arrears management, customer servicing, process efficiency, compliance, and operational controls.

Key Responsibilities

Collections Operations Management

Manage all post-funding operational processes across the customer lifecycle.
Oversee collections activities from early-stage arrears through to default management.
Ensure collection strategies are executed effectively and consistently.
Monitor arrears performance and implement actions to improve collection outcomes.
Manage payment arrangements, hardship cases, settlements, and account rehabilitation processes.
Coordinate with external collection agencies, legal providers, and recovery partners where applicable.
Ensure timely escalation of delinquent accounts in accordance with company policies.

Customer Account Servicing

Own operational processes relating to funded customer accounts.
Oversee account maintenance, payment processing, amendments, restructures, settlements, and account closures.
Ensure customer enquiries and post-funding requests are handled efficiently and professionally.
Drive high standards of customer service while balancing commercial objectives.

Operational Controls & Compliance

Ensure all collections and servicing activities comply with regulatory requirements, internal policies, and customer treatment standards.
Maintain appropriate controls, audit trails, and documentation across all post-funding activities.
Monitor operational risks and implement corrective actions where required.
Support regulatory audits, compliance reviews, and internal audits.

Process Improvement

Identify operational inefficiencies and implement improvements.
Develop and document standard operating procedures (SOPs) for all collections and servicing functions.
Leverage technology and automation opportunities to improve productivity and customer outcomes.
Work closely with technology and product teams to enhance collections systems and workflows.

Performance Monitoring & Reporting

Produce and maintain collections and servicing performance reports.
Monitor key performance indicators including:
Provide regular reporting and recommendations to senior management.

Team Leadership

Manage and develop collections employees.
Set performance objectives and monitor productivity.
Coach team members on collections best practices, compliance requirements, and customer interactions.
Foster a performance-driven and customer-focused culture.

Stakeholder Management

Ensure smooth handoffs between origination and post-funding operations.

Skills & Experience Required

5-7+ years' experience in collections, loan servicing, or lending operations.
Experience managing post-funding customer operations within a lending, consumer finance, SME lending, or fintech environment.
Strong understanding of collections processes and arrears management.
Knowledge of regulatory requirements relating to collections and customer treatment.
Experience creating and improving operational processes.
Strong analytical and reporting capabilities.
Excellent stakeholder management skills.
Proficiency with CRM, collections, and loan management systems.
Experience managing outsourced collections partners.
Experience implementing collections technology or workflow automation.
Experience within regulated lending environments.
Team leadership experience.

Strategic Growth & Portfolio Scaling

Develop and execute a collections strategy that supports the projected growth of the loan portfolio, with new investments
Implement portfolio strategies to ensure collections activity is aligned to risk profiles, arrears stages, and customer circumstances.
Monitor and enhance processes to support growth.
Review and enhance collections systems, workflows, and automation capabilities to improve efficiency as account volumes increase.
Work closely with the COO, Risk, Finance, and Operations teams to model the operational impact of portfolio growth and ensure sufficient controls are in place.
Maintain portfolio quality by balancing growth objectives with arrears management, customer treatment standards, and recovery performance.

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Refine Your Search

collection manager jobs in gerrards cross, bkm

Collections Operations Manager

Marketing Manager, Wellcome Collection

MCQUEEN Collection Development Manager, Knitwear

Credit and Billing Manager

Credit Control Manager

Marketing & Communications Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

Customer Journey Transformation Lead (Debt & Collections)

Credit Operations Manager

Manager, Global Collections (London or Dublin)

Senior Product Manager - Credit

F&B Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

Deputy Head of Fees, Income and Credit Control and Group Credit Control Manager

Team Lead, Collection Management & Acquisition

Senior Strategy & Analytics Manager - Collections and Recoveries

Senior Director, B2B & Collections – Visa Direct Global Commercialization

AP/AR Team Lead

Director of Sales (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

Credit Risk Manager

Product Manager - Credit Risk

Sr. Product Manager - Shop with Points, EU Co-Branded Credit Cards, Amazon Payment Products

I want to receive the latest job alerts for collection manager in gerrards cross, bkm

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