Technology infrastructure administrators & architects Work, Jobs in Gidea Park, Gtl (with Salaries)

ServiceNow Platform Support Analyst
Computacenter —Hatfield
- Full-time
- Hybrid work
- Communication skills
Senior Technical Engineer
Howden Group Holdings —London
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- SQL
IT Specialist
Saxton 4x4 —Chelmsford
- Up to £35,000 a year
- Full-time
- Computer Science
- Customer service
- Engineering
Quick apply
Technology Lead (Remote - UK)
Altus Group —London
- £90,000 - £120,000 a year
- Full-time
- Remote
- System design
- Java
- AWS
Linux System Engineers
CGI —London
- Full-time
- Scripting
- Computer networking
- Linux
Quick apply
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
4d
Technology Architect - Infrastructure Architect (Capacity & Performance, Multi-Platform) - London/Warwick), UK
Infosys —London
- Analysis skills
- Continuous improvement
- Linux
IT Systems Architect and Business Intelligence Lead
KASDIGITALTECH LTD —London
- £40,000 - £60,000 a year
- Full-time
- Oracle
- System design
- SQL
- Free parking
Quick apply
9d
Chief Wireless Infrastructure & Connectivity Services Officer
LB Wireless Communications Ltd —London
- £215,420 a year
- Full-time
- Management
- Project management
- Software development
- Flexitime
Quick apply
Head of Enterprise Architecture, AVP - Europe
The Travelers Companies, Inc. —London
- Full-time
- Hybrid work
- Azure
- Management
- AWS
- Health & wellbeing programme
Digital Analyst (Enterprise Systems)
Civic Recruitment Limited —Hackney
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
Quick apply
4d
AI Systems Technology Architect | London
Infosys —London
- Azure
- DevOps
- Master's degree
18h
Staff+ Infrastructure Engineer, Cluster Infrastructure
Anthropic —London
- £325,000 - £485,000 a year
- Hybrid work
- Azure
- System design
- AWS
- Flexible schedule
Senior Infrastructure Engineer
Metropolitan Gaming —London
- Full-time
- Azure
- Bachelor's degree
- No degree
- Employee discount
- Life insurance
Quick apply
3d
Solutions Architect – Platform Configuration & Development (RPO Technology)
Manpower Internal —London
- Full-time
- Bachelor's degree
- No degree
Cloud Infrastructure Architect
Knight Frank —London
- Full-time
- Azure
- Computer Science
- DevOps
AI Platform & Infrastructure Lead
Naked Wines —London
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- AWS
- AI
- Annual leave
Quick apply
Enterprise / Domain Architect (Strategic Transformation Programmes) - Contract
Mindera —London
- Hybrid work
- Travel
Quick apply
Application Support Analyst
Petroineos Trading Limited —London
- Full-time
- Hybrid work
- No degree
- Gym membership
Quick apply
Senior Specialist, Workday Finance
Kyriba —London
- £67,900 - £85,900 a year
- Full-time

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technology infrastructure administrators & architects jobs near gidea park, gtl

ServiceNow Platform Support Analyst

Computacenter -
Hatfield

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Job details

Permanent | Full-time

Qualifications

BMC Remedy
Ticket management
ServiceNow
UI
Root cause analysis
Communication skills

Full job description

Location: UK - Hatfield | Job-ID: 217239 | Contract type: Standard | Business Unit: Technicians

Life on the team

A ServiceNow Platform Support Analyst role has arisen within the ServiceNow Platform Support team. They will be responsible for the day to day support of the ServiceNow platform from a second line perspective.

The ServiceNow IT Service Management system is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. The Support Analyst will work closely with Service Desk, Development, and wider Service Management teams to support and resolve incidents.

What you’ll do

Provide second level support for ServiceNow incidents (perform triaging, investigation, and resolution of incidents).
Strong problem-solving and diagnostic skills
Managing tickets within defined SLA’s and priority frameworks
Clear documentation of work logs and resolution notes
Strong root cause analysis skills for recurring incidents
Monitoring integrations via dashboards, resolve errors reported and manage relationships i.e., Service Management, Partner & Customer relationships.
Provides guidance and advice to less experienced colleagues to improve overall knowledge.
Create documentation to aide team members, Service Desk, and other key stakeholders.
Escalate to development or higher level support when required.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Ability to effectively communicate with all levels of the organisation.
Identify own development needs in line with business objectives.
Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

What you’ll need

Experience supporting multiple ServiceNow modules (e.g. ITSM (Incident, Request, Problem, Change), CMDB, Asset, CSM, FSM).
Confident navigation of the ServiceNow UI, lists, forms, filters, and related records.
Ability to interpret logs, error messages, and system behaviour to diagnose issues.
Understanding of out of the box vs customised functionality.
Basic configuration tasks such as: Business rules (awareness, not deep development), Client scripts (understanding impact), Forms, fields, views, and UI policies.
Strong understanding of ServiceNow best practises.
Minimum 1-2 years of proven experience as a ServiceNow analyst or admin on medium to large scale ServiceNow Platforms.
Excellent communication skills.
ServiceNow Certified System Administrator - CSA (preferred).
Enterprise ITSM background (has used Remedy, ServiceNow or equivalent).
Be highly organized, meticulous, structured, and methodical in delivery.
Proactive, reliable and security conscious.
Cover 9:30 to 6pm hours (team operates 8am to 6pm).
Hybrid working – Hatfield office-based twice a week – for 1:1’s and Team Meetings.
Ideally UK Government SC cleared or able and willing to obtain.

Additional information

Country: UK

Location: Hatfield

Hours: Full time

Role Type: Permanent

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

technology infrastructure administrators & architects jobs in gidea park, gtl

ServiceNow Platform Support Analyst

Senior Technical Engineer

IT Specialist

Technology Lead (Remote - UK)

Linux System Engineers

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

Technology Architect - Infrastructure Architect (Capacity & Performance, Multi-Platform) - London/Warwick), UK

IT Systems Architect and Business Intelligence Lead

Chief Wireless Infrastructure & Connectivity Services Officer

Head of Enterprise Architecture, AVP - Europe

Digital Analyst (Enterprise Systems)

AI Systems Technology Architect | London

Staff+ Infrastructure Engineer, Cluster Infrastructure

Senior Infrastructure Engineer

Solutions Architect – Platform Configuration & Development (RPO Technology)

Cloud Infrastructure Architect

AI Platform & Infrastructure Lead

Enterprise / Domain Architect (Strategic Transformation Programmes) - Contract

Application Support Analyst

Senior Specialist, Workday Finance

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