Client services specialist Work, Jobs in Giffnock, Erw (with Salaries)

Client Services Manager
Kew Demand Business Services —Glasgow
- £3,200 - £3,800 a month
- Full-time
- Marketing
- English
- Microsoft Office
- Free parking
Quick apply
4d
Business Support & Client Relations Specialist
Ninasac Business Solutions Ltd. —Glasgow
- £56,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
- Health & wellbeing programme
Quick apply
7d
Corporate Operations & Client Success Specialist
Notte Group Ltd. —Glasgow
- £58,000 a year
- Full-time
- Organisational skills
- In-person
- Business
- Health & wellbeing programme
Quick apply
7d
Client Service Specialist
Howden Group Holdings —Glasgow
- Full-time
- Hybrid work
- Maintenance
- Microsoft Office
Integrated Operations & Service Delivery Specialist
Framsa Integrated Services Ltd —Glasgow
- £48,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Travel Sales Consultant
Trailfinders —Glasgow
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Advisory Services Graduate (Multiple locations)
AECOM —Glasgow
- Full-time
- Hybrid work
- In-person
- Communication skills
- Marketing
6d
Outbound Sales Advisor
VKY Intelligent Automation —Glasgow
- £13 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Annual leave
- Employee discount
Quick apply
Business Support Service Administrator
T-Squared —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- COVID-19 protective measures
- Employee discount
Quick apply
Occupational Therapist-Mental Health and Recovery Services
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Full-time
- Annual leave
- Employee assistance programme
8d
Team Manager - Sales
VKY Intelligent Automation —Glasgow
- From £14 an hour
- Full-time
- CRM software
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
12d
Help for Carers Access Officer
Falkirk Citizens Advice Bureau —Falkirk
- £27,827 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
10d
NIHL Claims Handler
Davies —Glasgow
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
Customer Success Manager
LEAP Legal Software —Glasgow
- £48,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
10d
Web Designer & WordPress Developer - B2B Healthcare
Nexus Healthcare —Glasgow
- £30,000 - £36,000 a year
- Part-time
- Hybrid work
- JavaScript
- HTML
- Free parking
- Flexitime
Quick apply
Community Wellbeing Advisor
Routes to Work South —South Lanarkshire
- Up to £32,331 a year
- Full-time
- CRM software
- Mentoring
- Organisational skills
- Flexitime
- Life insurance
Quick apply
1d
Mobile Water Treatment Technician
Equans —Bellshill
- Full-time
- Annual leave
- Employee assistance programme
Implementation Consultant
Ilelsa Digital Infrastructure and Business Solutions Ltd —Glasgow
- £3,109 - £4,500 a month
- Full-time
- English
- IT
- Communication skills
Quick apply
8d
Remote BMS Engineer
Equans —Glasgow
- Full-time
- Remote
- HVAC
- Mechanical knowledge
- Annual leave
- Employee assistance programme
BSL/English Translator Staff (UK)
Sign Language Interactions Ltd —Glasgow
- £35,000 - £50,000 a year
- Overtime
- Remote
- Customer service
- English
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
10d

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Client Services Manager

Kew Demand Business Services
Glasgow

Quick apply

Job details

Permanent | Full-time
£3,200 - £3,800 a month
4 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Business Management
Operations management
Marketing
English
Microsoft Office
Contracts
Communications
Business
Account management
Leadership
Communication skills

Full job description

About the Role:

Glasgow is a major centre for professional services, business operations, and client support, and at Kew Demand Business Services, we help organisations strengthen customer relationships, improve service delivery, and manage complex client requirements.

We are looking for a Client Services Manager who can oversee key accounts, coordinate service delivery, and ensure clients receive consistent, professional, and responsive support.

You will work closely with account teams, operations staff, project managers, commercial specialists, and senior stakeholders to maintain strong client relationships and deliver agreed service outcomes.

Why Work With Us?

The Environment:

Our office is located in central Glasgow, providing a professional setting for client meetings, team collaboration, and business operations.

Client Ownership:

You will have meaningful responsibility for client satisfaction, service quality, account performance, and the coordination of ongoing support.

Varied Portfolio:

You will work with clients across different sectors, each with distinct operational needs, service expectations, and commercial priorities.

Professional Growth:

You will have opportunities to strengthen your skills in account management, stakeholder engagement, commercial planning, service improvement, and team coordination.

Key Responsibilities:

Client Relationship Management:

Build and maintain strong working relationships with assigned clients, acting as a primary point of contact for service matters, operational updates, and ongoing support.

Service Delivery:

Coordinate internal teams to ensure services are delivered accurately, professionally, and within agreed timelines and standards.

Account Reviews:

Prepare and lead regular client review meetings covering performance, service quality, outstanding actions, risks, and future requirements.

Issue Resolution:

Investigate service concerns, coordinate corrective action, and ensure clients receive clear and timely updates.

Stakeholder Coordination:

Work with internal departments, suppliers, project teams, and commercial contacts to manage client requirements and resolve operational challenges.

Performance Monitoring:

Track service levels, client satisfaction, response times, delivery quality, and other key account measures.

Commercial Support:

Assist with renewals, pricing discussions, service changes, contract reviews, and opportunities to expand existing client relationships.

Client Onboarding:

Coordinate the introduction of new clients, ensuring requirements, responsibilities, timelines, and service expectations are clearly documented.

Service Improvement:

Identify recurring issues, gather client feedback, and recommend practical improvements to strengthen service delivery.

Reporting:

Prepare account reports, service summaries, performance updates, and presentations for clients and internal stakeholders.

Risk Management:

Identify risks affecting client relationships, delivery commitments, service quality, and commercial performance.

Team Coordination:

Guide account support staff and coordinate cross-functional activity to ensure client priorities are understood and addressed.

Documentation:

Maintain accurate client records, meeting notes, action plans, service agreements, escalation details, and account history.

Retention:

Support client retention by building trust, resolving concerns, and demonstrating consistent value through reliable service.

What We Are Looking For:

Experience:

At least 5 years of experience in client services, account management, service delivery, customer success, business operations, or a related professional role.

Education:

A degree in Business Management, Marketing, Communications, Operations Management, or a related discipline is preferred.

Client Management Skills:

Strong ability to manage client expectations, build professional relationships, and handle sensitive or complex service discussions.

Commercial Awareness:

Good understanding of service contracts, account growth, client retention, pricing considerations, and business performance.

Communication Skills:

Strong spoken and written English is required, together with the confidence to communicate with clients, internal teams, and senior stakeholders.

Problem Solving:

Ability to assess service issues, coordinate practical solutions, and maintain client confidence during difficult situations.

Reporting Skills:

Experience preparing client reports, performance summaries, presentations, and action plans.

Leadership Skills:

Ability to coordinate internal teams, guide support staff, and influence delivery without relying solely on formal authority.

Organisation:

Ability to manage several client accounts, changing priorities, deadlines, meetings, and service commitments.

Systems Knowledge:

Experience with customer relationship management platforms, service management tools, Microsoft Office, reporting systems, or similar business software is preferred.

Mindset:

You are organised, commercially aware, and client-focused. You take ownership of service outcomes, communicate clearly, and remain calm when managing competing priorities, difficult conversations, and urgent client needs.

Pay: £3,200.00-£3,800.00 per month

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

client services specialist jobs in giffnock, erw

Client Services Manager

Business Support & Client Relations Specialist

Corporate Operations & Client Success Specialist

Client Service Specialist

Integrated Operations & Service Delivery Specialist

Travel Sales Consultant

Advisory Services Graduate (Multiple locations)

Outbound Sales Advisor

Business Support Service Administrator

Occupational Therapist-Mental Health and Recovery Services

Team Manager - Sales

Help for Carers Access Officer

NIHL Claims Handler

Customer Success Manager

Web Designer & WordPress Developer - B2B Healthcare

Community Wellbeing Advisor

Mobile Water Treatment Technician

Implementation Consultant

Remote BMS Engineer

BSL/English Translator Staff (UK)

I want to receive the latest job alerts for client services specialist in giffnock, erw

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