Field service technician Work, Jobs in Gillingham, Ken (with Salaries)

Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Customer service
- Computer networking
- IT
Quick apply
Sprinkler Service Manager
Go Fix Mechanical & Drainage Services —Rochester
- £60,000 - £65,000 a year
- Full-time
- Maintenance
- Travel
- Organisational skills
Quick apply
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Field Technician
ASR Group —London
- Communication skills
Materials Technician
FM Conway —Gravesend
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
- Employee discount
Quick apply
9d
Apprentice Technician - Year 1
Volvo Group —West Thurrock
- Call to connect
10d
Apprentice - Water Field Technician (Maidstone area)
BUUK Infrastructure —Maidstone
- £25,392 a year
- Hybrid work
- Customer service
- Travel
- Communication skills
Service Team Leader / Supervisor
Palfinger UK (part of the T H White Group) —London
- Up to £47,840 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Employee discount
- Life insurance
Quick apply
3d
Electrical Tester- Maidstone
Sureserve —Maidstone
- £42,000 - £45,000 a year
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Occupational Therapy Assistant
Haringey Council —London
- £38,256 - £39,276 a year
- Communication skills
10d
Coachmaker
Stagecoach —Rainham
- Up to £23.89 an hour
- Full-time
- Employee assistance programme
- Employee discount
Mobile Hydraulic Field Service Technician
Pirtek —Ashford
- Weekend availability
- Mechanical knowledge
Contract Team Leader
Tetra Tech —Maidstone
- Monday to Friday
- Hybrid work
- Driving
- Organisational skills
- Leadership
10d
Ferrari Motor Vehicle Technician
Barkaways Ferrari —Tonbridge
- Full-time
- Customer service
- In-person
- Automotive diagnostics
- Free parking
Quick apply
1d
Water Technician - Level 3
Mitie —London
- £36,000 - £40,000 a year
- Full-time
- IT
- Communication skills
Medicine Management Technician
Oxleas NHS Foundation Trust —Isle of Sheppey
- £34,073 - £41,043 a year
- Full-time
- Remote
- English
- Time management
Electrician / Field Service Technician - Energy Storage, Dartford
Tesla —Dartford
- English
- Travel
- Communication skills
12d
Pharmacy Dispenser
Dips Chemist —Chadwell St Mary
- From £12.71 an hour
- Full-time
- Medication administration
- Patient care
- Organisational skills
- Free parking
Quick apply
Sales Assistant - Bluewater
iSmash —Bluewater
- £27,109.31 a year
- Part-time
- Sales
- Contracts
Mobile Technician (Aylesford Depot)
Trane Technologies —Aylesford
- Full-time
- Computer literacy
- Driving
- Travel

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field service technician jobs near gillingham, ken

Service Desk Technician

ORBITAL NET LIMITED
Canterbury

Quick apply

Job details

Permanent
£25,500 - £26,500 a year

Qualifications

Customer service
5G
DHCP
VoIP
CompTIA Network+
Computer networking
DNS
Telecommunication
IT
Cybersecurity
Communication skills
CompTIA A+
4G/LTE
VPN

Full job description

Summary:

As a Service Desk Technician, you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

Working Hours:

You'll work 37.5 hours per week on a rotating shift pattern, helping us provide great service seven days a week. Please note that weekend working is a key part of this role, so you'll need to be available to work Saturdays and Sundays as part of your regular rota.

Key Responsibilities:

Client Support & Issue Resolution:

Act as the first point of contact for client technical support via multiple sources including but not limited to: phone, email, monitoring and live chat
Logging of all interactions, incidents and service requests in a detailed manner accurately in the ticketing system
Diagnose and troubleshoot a broad range of services including but not limited to: telephony, basic connectivity issues, 4G/5G solutions, broadband, leased lines, VoIP, WiMAX and managed services
Guide client through troubleshooting steps to resolve common issues
Escalating more complex issues to relevant teams with detailed information about the case, actions taken to attempt to resolve the issue and their outcomes
Follow up with customers to ensure resolution and customer satisfaction

Network & System Monitoring:

Monitor network and service status dashboards to identify and respond to potential issues proactively, logging events and escalating as required
Assist in identifying patterns and trends in reported incidents to help prevent recurring issues, as part of pro-active Problem Management
Provisioning Services:
Assist clients with router and modem setup, basic configurations, and software updates
Explain technical solutions in a clear and customer-friendly manner

Documentation & Process Improvement:

Maintain accurate and detailed knowledge base articles for common technical issues and solutions, supporting the wider team in effective communication and client support resolution
Provide feedback on recurring technical issues and suggest where improvements can be made to the support process, solutions and the wider business
Stay updated on new products, services, and industry developments

Collaboration & Training:

Work closely with other teams across the business including but not limited to: Finance, Technical Services, Network Operations, Field Engineering and Service Delivery to resolve client issues efficiently
Share knowledge and best practices with colleagues to improve overall service quality

Key Skills & Experience:

Essential:

Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN)
Experience troubleshooting technology issues
Natural strong problem-solving skills and ability to work under pressure
Curious personality wanting to understand and build a depth of knowledge
Excellent verbal and written communication skills
Client-centric attitude with a proactive approach
Ability to follow procedures and escalate without procrastination

Desirable:

Previous experience in a technical services or customer service role, preferably within an ISP or telecoms environment
Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems
Familiarity with configuring routers and modems
Basic understanding of cybersecurity principles
IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

field service technician jobs in gillingham, ken

Service Desk Technician

Sprinkler Service Manager

Operations Manager

Field Technician

Materials Technician

Apprentice Technician - Year 1

Apprentice - Water Field Technician (Maidstone area)

Service Team Leader / Supervisor

Electrical Tester- Maidstone

Occupational Therapy Assistant

Coachmaker

Mobile Hydraulic Field Service Technician

Contract Team Leader

Ferrari Motor Vehicle Technician

Water Technician - Level 3

Medicine Management Technician

Electrician / Field Service Technician - Energy Storage, Dartford

Pharmacy Dispenser

Sales Assistant - Bluewater

Mobile Technician (Aylesford Depot)

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