Customer care team leader Work, Jobs in Glaisdale, Nth (with Salaries)

Customer Operations Team Leader
Smart Home Charge —Peterborough
- Up to £34,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
- Referral programme
Quick apply
7d
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Corby
- £16.30 an hour
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
Hospitality Team Leader
The Eden Melton Ltd —Melton Mowbray
- £14 an hour
- Weekend availability
- Bar
- Inventory control
- Customer service
- Annual leave
- Employee discount
Quick apply
14d
Team Coordinator/Team Lead - Tenant Find
Dwelly —Stamford
- Travel
- AI
- Leadership
- Annual leave
Section Lead
Cromwell —Wigston Magna
- Supervising experience
- Continuous improvement
- Computer skills
- Annual leave
- Sick pay
Digital Experience Lead
Complii —Northampton
- Full-time
- Remote
- Product management
Quick apply
Operations Lead
Healand Labs —Leicester
- From £30,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
- Free parking
- Employee discount
Quick apply
Digital Merchandising Lead
RS Group —Corby
- Hybrid work
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Lead Developer – Power Platform (12 month FTC)
West Northamptonshire Council —Northampton
- £49,587 - £52,860 a year
- Hybrid work
- Azure
- Mentoring
- Software development
10d
Front of House Team Leader
Carlsberg Marston's Brewing Company —Northampton
- £10 - £14 an hour
- Temporary
- Hospitality
- Bar
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply

Related jobs to explore

Based on your search for customer care team leader

Care Team Leader
Extra Care —Kettering
2 early shifts 06.45 – 14.30 and 2 late shifts 14.15 – 22.15pm with sleep in with each late shift. An NVQ / QCF Diploma Level 3 in Health and Social Care (or…
£16.59 an hour
Quick apply
Practice Lead
Achieve together —Desborough
Stream- a financial health app that gives you the ability to receive optional pay advances.
£12.80 - £12.90 an hour
Quick apply

I want to receive the latest job alerts for customer care team leader in glaisdale, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Operations Team Leader

Smart Home Charge -
Peterborough

Quick apply

Job details

Full-time
Up to £34,000 a year
7 days ago

Benefits

Free parking
Company pension
Company events
Referral programme
On-site parking

Qualifications

CRM software
Operations management
Microsoft Office Suite
Complaint handling
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Computer skills
Customer support
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Customer Operations Team Leader

Location: Peterborough (Office Based)
Salary: £30,000 to £34,000 (depending on experience)
Reporting to: Customer Experience Manager

About Smart Home Charge

Smart Home Charge is one of the UK’s leading home EV charger installation specialists, delivering thousands of installations every year across the UK.

As the demand for electric vehicles continues to grow, we're investing in our people, technology and processes to continue to deliver an industry-leading customer experience. We're passionate about creating a workplace where our teams can develop, take ownership and make a real impact.

We're now looking for an experienced Customer Operations Team Leader to help lead our Customer Service and Operations department and support the continued growth of our business.

The Role

This is a hands-on role responsible for the day-to-day management of our Customer Operations department.

Reporting to the Customer Experience Manager, you’ll lead a multi-skilled office team responsible for customer service, engineer planning, process administration and operational support. You’ll ensure workloads are managed effectively, service levels are maintained and the team is supported to deliver an exceptional customer experience.

This role is ideal for someone who enjoys leading people, solving problems and taking ownership of the daily operation. You’ll work closely with the Customer Experience Manager, enabling them to focus on wider operational improvements, quality, systems and business projects while you ensure the department runs smoothly each day.

Key Responsibilities

· Lead, motivate and support the Customer Operations team

· Carry out regular 1-2-1 meetings and performance reviews

· Coach and develop team members through regular feedback

· Support recruitment, onboarding and training of new employees

· Monitor attendance, holidays and wellbeing

· Foster a positive, collaborative and accountable team culture

Daily Operations

· Take ownership of the day-to-day running of the Customer Operations department

· Allocate and prioritise workloads across Customer Service, Planning and Administration

· Lead daily team meetings and operational briefings

· Monitor work queues to ensure customer enquiries and operational tasks are completed within agreed timescales

· Identify resource constraints and escalate where necessary

· Support operational decision-making throughout the day

Customer Experience

· Act as the first point of escalation for complex customer enquiries and complaints

· Support the team in delivering excellent customer communication

· Ensure customers receive timely updates throughout their installation journey

· Promote a customer-first culture across the department

Performance & Quality

Monitor departmental KPIs including:

- Customer response times

- SLA performance

- Appointment lead times

- Customer satisfaction

- Complaint trends

- Productivity

· Carry out quality spot checks and coaching sessions.

· Identify recurring issues and recommend improvements.

Continuous Improvement

· Work closely with the Customer Experience Manager to improve operational processes.

· Identify opportunities to increase efficiency and improve customer experience.

· Support implementation of new systems, technology and ways of working.

· Encourage continuous improvement across the team.

About You

You’ll be a confident people leader with experience managing customer service or operational teams in a fast-paced environment.

You’ll enjoy developing people, making decisions and ensuring the day-to-day operation runs efficiently, while always keeping the customer at the heart of what you do.

Essential

· Previous experience leading a customer service, customer operations or operations team.

· Excellent communication and interpersonal skills.

· Strong organisational and prioritisation skills.

· Experience coaching and developing employees.

· Ability to remain calm under pressure.

· Strong IT skills, including Microsoft Office.

· Experience using CRM or job management systems.

Desirable

· Experience within field service, utilities, construction or home services.

· Experience working with operational KPIs.

· Knowledge of scheduling or planning operations.

· Continuous improvement mindset.

Benefits

Competitive salary
Company pension
Ongoing learning and development
Opportunity to grow within a rapidly expanding business

Pay: Up to £34,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Referral programme

Ability to commute/relocate:

Peterborough PE3 6SR: reliably commute or plan to relocate before starting work (preferred)

Experience:

Team management: 4 years (required)
Process improvement: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer care team leader jobs in glaisdale, nth

Customer Operations Team Leader

BCAL Operations Team Leader (Specialist Logistics)

Hospitality Team Leader

Team Coordinator/Team Lead - Tenant Find

Section Lead

Digital Experience Lead

Operations Lead

Digital Merchandising Lead

Lead Developer – Power Platform (12 month FTC)

Front of House Team Leader

Related jobs to explore

I want to receive the latest job alerts for customer care team leader in glaisdale, nth

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected