Complex care case manager Work, Jobs in Glasgow, Glg (with Salaries)

Team Leader - Admissions Department
Abbeycare Scotland —Inchinnan
- £34,000 - £35,000 a year
- Weekend availability
- CRM software
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Housing Support Worker (Female applicants only due to the nature of our organisation)
Elpis Centre —Glasgow
- £14.85 - £16.93 an hour
13d
Programme Manager
The Salvation Army —Glasgow
- £17.05 an hour
- Full-time
- Team management
- Communication skills
14d
Senior Manager, Customer Success Engineering
Veeam Software —Glasgow
- Remote
- Leadership
- Annual leave
- Employee assistance programme
Product Support Manager
Jaguar Land Rover —Irvine
- £107,000 - £150,000 a year
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Annual leave
Marketing Exec ( ESB )
Navitas Safety —Glasgow
- £27,000 - £29,000 a year
- Full-time
- Hybrid work
- Hotel
Quick apply
3d
Health Visitor
NHS Scotland —Falkirk
- £52,845 - £61,466 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
15h
Business Development Executive - Broker Support
Shawbrook —Glasgow
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Senior Expansion Manager UK
Fastned —Glasgow
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
People Business Partner
Aptia Group —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Training & development
- Analytics
Mental Health Nurse
NHS Scotland —Stirling
- £34,544 - £43,039 a year
- Travel
- Communication skills
- Nursing
8d
Senior Claims Adjuster
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —Glasgow
- Customer service
- Communication skills
Quick apply
Advanced Nurse Practitioner - Police Custody Healthcare (PCHC) B7/Annex 21
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Part-time
- Management
- Research
- Master's degree
- Annual leave
- Employee assistance programme
14d
Senior Enterprise Sales Manager
Intrum —Glasgow
- Hybrid work
- Business development
- Travel
- Communication skills
Quick apply
10d
Chief Clinical Cardiac Physiologist - Echocardiography
NHS Scotland —Wishaw
- £52,845 - £61,466 a year
- Call to connect
- Management
- Computer literacy
- Bachelor's degree
- Annual leave
- Sick pay
7d
Account Executive - Field Sales
Flipdish —Glasgow
- Business development
- POS
- Restaurant
- Annual leave
- Employee stock ownership plan
Quick apply
10d
Finance Manager
V.Group —Glasgow
- English
- Continuous improvement
- Training & development
7d
Solicitor
Optical Express —Glasgow
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
3d
Senior Cost Engineer - Project Controls - Energy Projects
Turner & Townsend —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply

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Team Leader - Admissions Department

Abbeycare Scotland -
Inchinnan

Quick apply

Job details

Permanent | Full-time
£34,000 - £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Sick pay
On-site parking

Qualifications

CRM software
Level 3 in Health & Social Care
Record keeping
Driving Licence
Report writing
Team leadership
Stakeholder liaison
Case management software
Supervising experience
Quality assurance
Partnership building
Care Quality Commission compliance oversight
NVQ
Risk assessment
Care Quality Commission standards
Data collection
Leadership
Communication skills
Team management in senior healthcare role
Rota coordination

Full job description

Location: Abbeycare Scotland, India of Inchinnan, Renfrewshire

Reports To: Admissions Manager

Salary: £34,000.00 – £35,000.00 per annum

Hours: Full-time (40 hours/week), Monday to Friday (occasional weekend or evening work may be required)

Closing date: 31 August 26

A Driving License is required for this role.

Job Summary

As the Admissions Team Leader at Abbeycare, you will oversee and coordinate all aspects of the client admissions process. You will lead a team responsible for ensuring timely, compassionate, and compliant onboarding of clients seeking treatment for substance use disorders. Your role is central to supporting individuals and families at a critical point in their recovery journey and ensuring the clinic maintains high standards of accessibility, efficiency, and professionalism.

Key Responsibilities

Team Leadership & Supervision:

- Provide daily leadership, supervision, and support to the admissions team.

- Manage rotas, workloads, and performance appraisals.

- Ensure staff are well-trained in safeguarding, confidentiality, and trauma-informed care.

- Lead the admission coordinators to achieve admission targets and develops relationships with key colleagues to drive admissions numbers.

Admissions Coordination:

- Oversee the entire admissions process, from initial enquiry to intake.

- Promote and monitor attendance and engagement in pre-rehab interventions.

- Ensure timely and accurate completion of assessments, risk evaluations, and referral paperwork.

- Liaise with clinical staff to determine placement suitability based on assessment outcomes.

- Knowledge of the Abbeycare approach to recovery promoting abstinence utilising the 12 step and CBT models.

- Ensure that client protocols are followed for client extensions and CTI packages.

- Coordinates, schedules, and conducts tours of clinic facilities and rooms.

Client & Family Liaison:

- Support individuals and families during the pre-admission phase with sensitivity and professionalism.

- Refer families to specialist Abbeycare family practitioners.

- Provide accurate information about the programme, eligibility criteria, and funding options (including NHS, private, or third-party referrals).

Compliance & Quality Assurance:

- Ensure all admissions processes comply with Care Quality Commission (CQC) and Care Inspectorate (CI) standards, GDPR, and internal policies.

- Monitor KPIs, waiting lists, conversion rates, and data accuracy in client management systems for internal and external use.

Stakeholder reports:

Monthly admission team reports to be presented to Admission and Development manager.

Overall data collection reports from portal to be presented as and when required to Abbeycare services.

Scotland excel framework data collection report to be presented quarterly to Admission & Development manager for ratification prior to submitting to Scottish Government.

Public Health Scotland (PHS) Data collection report to be sent to Admission & Development Manager for ratification prior to submitting to PHS.

Partnership Working:

- Build strong working relationships with external agencies including NHS services, local authorities, and referring practitioners.

- Represent the clinic at external forums or admissions panels as required.

Essential Skills & Experience:

- Proven leadership or supervisory experience in a health or social care setting.

- Experience working within addiction, mental health, or social care services.

- Strong understanding of safeguarding, risk assessment, and confidentiality.

- Excellent communication and interpersonal skills, with a compassionate, non-judgemental approach.

- Ability to manage high-pressure situations and support vulnerable individuals with complex needs.

- Proficient in administrative systems and digital record-keeping (e.g., CRM, case management software).

Desirable Qualifications:

- NVQ Level 3 or above in Health and Social Care, Counselling, or a related field.

- Training in trauma-informed care or motivational interviewing.

- Understanding of the UK’s substance misuse treatment landscape, including NHS commissioning and referral pathways.

Values & Attributes:

- Empathy, integrity, and a strong commitment to client welfare and recovery.

- Organised and proactive with a solution-focused mindset.

- Leadership qualities that foster a positive, accountable team culture.

- Commitment to equity, diversity, and inclusion.

Benefits:

- Competitive salary and pension scheme

- Ongoing training and development opportunities

- Supportive working environment focused on staff wellbeing

- Opportunities for career progression within Abbeycare

Job Types: Full-time, Permanent

Pay: £34,000.00-£35,000.00 per year

Benefits:

Free parking
Health & wellbeing programme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

complex care case manager jobs in glasgow, glg

Team Leader - Admissions Department

Housing Support Worker (Female applicants only due to the nature of our organisation)

Programme Manager

Senior Manager, Customer Success Engineering

Product Support Manager

Marketing Exec ( ESB )

Health Visitor

Business Development Executive - Broker Support

Senior Expansion Manager UK

People Business Partner

Mental Health Nurse

Senior Claims Adjuster

Advanced Nurse Practitioner - Police Custody Healthcare (PCHC) B7/Annex 21

Senior Enterprise Sales Manager

Chief Clinical Cardiac Physiologist - Echocardiography

Account Executive - Field Sales

Finance Manager

Solicitor

Senior Cost Engineer - Project Controls - Energy Projects

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