customer service supervisor Work, Jobs in glasgow, glg (with Salaries)

Customer Service Supervisor
Teleperformance —Glasgow
- £33,000 a year
- Full-time
- Management
- Customer service
- Computer skills
2d
Team Leader - Work From Home
Teleperformance —Glasgow
- Weekend availability
- Remote
- Management
- Computer literacy
- Microsoft Office
- Work from home
- Employee discount
Quick apply
1d
Customer Service Supervisor
FuseBox —Kilmarnock
- From £31,089 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
- Free parking
Quick apply
9d
Team Leader
Teleperformance —Glasgow
- Weekend availability
- Management
- Computer literacy
- Microsoft Office
- Employee discount
- Referral programme
1d
Fraud Team Leader
Huntswood —Glasgow
- From £31,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Management
- Store discount
- Health & wellbeing programme
Quick apply
1d
Supervisor
Mears Group —Coatbridge
- Up to £42,464.80 a year
- Management
- Negotiation
- Annual leave
- Employee discount
3d
Customer Service Team Leader
William Hill —Glasgow
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
11d
Retail Supervisor - Full Time
Farmfoods —Paisley
- £13.61 an hour
- Overtime
- Supervising experience
- Annual leave
- Employee discount
Quick apply
18h
Client Services Team Leader (Internal Only)
Fleet Alliance —Glasgow
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Management
- Gym membership
- Flexible schedule
Quick apply
7d
Supervisor Skincare / Fragrance - Silverburn, Glasgow
Sephora —Glasgow
- Weekend availability
- Sales
- Organisational skills
- Leadership
- Employee discount
Cash Supervisor - Silverburn, Glasgow
Sephora —Glasgow
- Weekend availability
- Customer service
- Analysis skills
- Cash handling
- Employee discount
Sales - Supervisor
New Look —Glasgow
- Part-time
- Microsoft Word
- Communication skills
3d
Supervisor Makeup - Silverburn, Glasgow
Sephora —Glasgow
- Weekend availability
- Sales
- Organisational skills
- Leadership
- Employee discount
Operational Leader
Department for Work and Pensions —Glasgow
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
3d
Team Leader
Card Factory —East Kilbride
- £13 an hour
- Leadership
Takeaway Assistant Team Leader
Pasta Evangelists —Glasgow
- £13 - £14 an hour
- Full-time
- Referral programme
2d
Shift Manager
Wingstop UK - Silverburn —Glasgow
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
2d
24 Hrs Supervisor- Stirling
Sostrene Grene —Stirling
Shift Leader
Stack and Still —Glasgow
- £13.10 an hour
- Full-time
- Supervising experience
- Leadership
Quick apply
People & Service Team Leader
River Island —Glasgow
- £27,520 a year
- Weekend availability
- Sales
- Leadership
- Communication skills
- Employee discount
Quick apply
9d

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Customer Service Supervisor

Teleperformance -
Glasgow

Apply Now

Job details

Full-time
£33,000 a year
2 days ago

Qualifications

Management
Customer service
Complaint handling
Computer skills
Financial services
Leadership
Communication skills

Full job description

Overview:

Customer Service Supervisor

We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional service when delivering outcomes for our customers.

Location: Work at home - UK only, we cannot accept applications from abroad

Salary: £33,000

Hours: full-time, flexibility required

Job Summary / Overview

Main responsibilities of the role include:

Leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints.
You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards.
Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders.
To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing.

Key Responsibilities and Accountabilities

Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards
Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability
Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team
Be point of escalation for all escalated complaints
Communicate accurately and professionally with the ability to make informed decisions
Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards
Identify root cause and have the ability to report and recommend any actions for continuous improvement
Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks

Main Job Requirements

Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role
Can demonstrate the ability to construct clear and concise written communications, using correct selling and grammar, specific to formal complaints
Is able to demonstrate experience in complex, regulated customer service environment
Can confidently manage assigned workloads at a team level
Able to prioritise workloads to meet targets and timelines

Required Skills

Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling
Passionate about people engagement and delivering excellent customer service
Attention to detail
Is able to demonstrate excellent communication skills both verbally and in writing
Comprehensive technical/computer skills
Identifying RCA complaints types and actioning possible solutions to reduce said complaints

Competencies and Specific Skills

People focused
Excellent communication and influencing skills
Advanced relationship building and stakeholder management skills
Advanced levels of resilience and focus
Self-motivated and can motivate others, with can-do attitude

Apply Now

Refine Your Search

customer service supervisor jobs in glasgow, glg

Customer Service Supervisor

Team Leader - Work From Home

Customer Service Supervisor

Team Leader

Fraud Team Leader

Supervisor

Customer Service Team Leader

Retail Supervisor - Full Time

Client Services Team Leader (Internal Only)

Supervisor Skincare / Fragrance - Silverburn, Glasgow

Cash Supervisor - Silverburn, Glasgow

Sales - Supervisor

Supervisor Makeup - Silverburn, Glasgow

Operational Leader

Team Leader

Takeaway Assistant Team Leader

Shift Manager

24 Hrs Supervisor- Stirling

Shift Leader

People & Service Team Leader

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