West of Scotland Housing Association/Willowacre Trust is a great place to work, we have a very friendly, open atmosphere and the staff are all brilliant and have the customers best interests at heart in everything they do. We have a great variety of staff benefits including Tech scheme and great health and wellbeing opportunities including therapy sessions.
About the Role
Reporting to our Income Max Team Leader, you will play a key role in ensuring tenants receive an excellent service maximising benefit and income for tenants/owners of Rutherglen & Cambuslang HA using methods compatible with our values of Respect, Inclusive, Integrity, Improvement & Support
Main Responsibilities
- Provide benefit advice and support to tenants/owners to ensure they receive all the benefits they are entitled to, checking accuracy of claims
- Liaise with other agencies to ensure the tenants/owners have access to services and advice that we are unable to provide directly e.g. tribunal representation
- Carry out benefit checks / provide entitlement advice through home visits, appointments and telephone enquiries and using a range of methods (social media, text, emails and phone calls out with office normal hours) to establish and maintain contact with tenants.
- Maintain records on case management system.
- Effective liaison with external agencies, e.g., Social Work Department, Housing Benefit Offices, DWP etc.
- Assist in the delivery of welfare rights campaign material aimed at maximising incomes and minimising the risk of rent arrears/debt
- Complete claim forms/online claims and benefit renewal forms and undertake follow up work up to verification level as required
- from Assist in the development and application of the Association’s policies and procedures to Assist in the development and application of policies and procedures
- Attend relevant stakeholder groups, forum meetings, consultations, and sector specific events
- Liaise with a range of other staff across the Organisation to establish contact with customers
- Assist in publicising welfare rights information at all appropriate venues, publications and Newsletters etc.
- Collate and provide relevant performance management data for inclusion in performance reports
- Provide basic debt and budgeting advice to tenants/owners
- Ensure own continuous development and knowledge is up to date in line with sector related developments
- Assist in the development and application of the Association’s policies and procedures
- Deliver services internally/externally in line with the Association’s values
- Ensure procedures are followed with regards to Peoplesafe Lone Working
- Assist in developing continuous quality Improvement to the service, ensuring the service reflects the needs of a diverse customer group.
- Carry out any other reasonable tasks that may be requested by line manager.
The list above is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time as deemed appropriate.
Interested in applying? Please complete our online application form as we are not accepting CV’s.
https://westscot.co.uk/job/job_details/181/
Closing Date is Monday 15th June 2026 @ 23.55
Interviews will be held on Thursday 25th June 2026 at our head office 40 Barrowfield Drive G40 3QH
Pay: £42,707.00-£46,895.00 per year
Work Location: In person
