Client services occupations Work, Jobs in Glasgow, Sct (with Salaries)

Client Services Advisor
Jones Whyte —Glasgow
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
10d
Client Account Manager
REAL Property Scotland Limited —Glasgow
- From £35,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Referral programme
Quick apply
13h
Operations and Customer Care Co-ordinator
UK Health Enterprises Ltd —Glasgow
- £30,000 - £35,000 a year
- Part-time
- Microsoft Office
- Business development
- Organisational skills
Quick apply
11d
Customer Service Executive
Service Graphics —Glasgow
- £26,500 - £28,000 a year
- Full-time
- Communication skills
- Free parking
Quick apply
2d
My Repairs Advisor
The Wheatley Group —Glasgow
- £32,458 - £35,620 a year
- Temporary
- Communication skills
- Employee assistance programme
2d
Customer Success Executive
MHouse Business Solutions Ltd —Motherwell
- From £25,000 a year
- Full-time
- Hospitality
- Sales
- Marketing
- Free parking
Quick apply
Customer Hire & Sales Coordinator
GAP Group —Glasgow
- Full-time
- Communication skills
Customer Service Coordinator
Smurfit Westrock —Uddingston
- Full-time
- Annual leave
Service Coordinator
Orona UK —Glasgow
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Large Corporate Client Executive - German-speaking
The Cigna Group —Glasgow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Care Administrator
Daysoft Ltd —Glasgow
- £24,862 - £25,651 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
3d
Customer Account/Project Co-ordinator
Customworks Ltd —Alexandria
- £28,000 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
- Sick pay
Quick apply
2d
Customer Service Support Specialist
Hewlett Packard Enterprise —Erskine
- Full-time
- Microsoft Excel
- Project management
- Organisational skills
Customer Change Coordinator - Enterprise Markets
Gamma —Glasgow
- Full-time
- Microsoft Excel
- Project management
- Annual leave
Quick apply
4d
Service Administrator
DTGen —Glasgow
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Administrator
GAP Group —Falkirk
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Senior Crew Management Partner
V.Group —Glasgow
- Management
- Customer service
- Salesforce
14d
Sr Customer Success Manager
Jeppesen U.K. Limited —Houston
- Salesforce
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Customer Success Manager (French Speaking)
Encompass Corporation —Glasgow
- Full-time
- Bilingual
- English
- Financial services
- Employee assistance programme

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Client Services Advisor

Jones Whyte -
Glasgow

Apply Now

Job details

Permanent | Full-time
10 days ago

Benefits

Employee discount

Qualifications

Sales
Customer service
Microsoft Office
IT
Phone etiquette
HubSpot
Communication skills

Full job description

Role: Client Services Advisor

Place of work: Glasgow, City Centre

Contract type: Permanent, 35 hours per week

Working Hours: Monday-Friday, 9am-5pm

Are you someone who has a genuine desire to support people through some of the most difficult moments of their lives? Do you have experience in a customer service and/or care-focused role? If so, Jones Whyte has the perfect opportunity for you!

We are looking for a talented individual to play a pivotal role in our Bereavement departments success. This is your chance to shine, contribute your expertise, and grow alongside a company thats invested in your development.

The Role

As a Client Services Advisor within our Client Services Department, you will provide dedicated support to the Private Client Bereavement team, handling both inbound and outbound client enquiries.

You will play a key role in ensuring clients receive a high standard of service and are supported with care, professionalism, and sensitivity throughout their bereavement enquiries.

Working closely with a dedicated Team Leader and a supportive team of Client Services Advisors, you will also liaise with case handlers and Solicitors to ensure each client matter is managed efficiently, accurately, and within agreed timeframes. Collaboration is central to this role, as the department works collectively to ensure all client enquiries are addressed promptly and professionally.

This position offers the opportunity for personal and professional development, including progression within the firm. No prior legal experience is required, although it would be advantageous. A background in customer service, particularly within a call-handling environment, is essential.

The role offers a hybrid working arrangement, with a minimum of three days per week based in the Glasgow office, following the successful completion of office-based training.

Key Attributes

1+ year working in a customer service & call-handling environment
Excellent communication and active listening skills
Ability to build rapport quickly with others, particularly with people in distress
Professional, confident & courteous phone manner
Basic computing & IT skills (MS Office applications)
Positive forward-thinking mind-set
Genuine empathy and compassion for clients in difficult circumstances
Commitment to achieving the best possible outcomes for clients
Experience of sales, customer service and/or contact centres
Experience working towards daily/monthly KPIs/targets

Desirable but not essential:

Experience working in a law firm
Experience working with HubSpot

Responsibilities

To respond to inbound and outbound calls, emails, and web enquiries from bereaved clients and their families, handling each contact with care, patience, and compassion
To generate quotations and ensure that prospective clients have an excellent experience as soon as they contact our firm
Talking to clients sensitively and empathetically to understand their requirements and selecting services to suit
Handling leads from multiple channels and controlling them through our leads management system
Meeting Jones Whyte KPIs/Targets to support the wider needs of the business
Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner
Using initiative and incentives to promote referral opportunities and liaise with other departments within the business to identify and meet client needs
Taking payments online and over the phone
Producing contracts and managing e-sign processes
Liaising throughout with our solicitors to ensure clients receive fast and accurate legal advice
Providing an efficient, professional, and compassionate service to clients at all times
Attending and contributing to weekly team meetings

Company Benefits & Perks

Jones Whyte is proud to have been recognised as the Scottish Top Employer of the Year at The Herald and s1jobs Top Employer Awards 2025. This award reflects our commitment to creating a workplace where people thrive one that values career development, wellbeing, inclusivity, innovation, and community impact. As a firm, were dedicated to fostering an environment where every team member feels supported, empowered, and part of something meaningful.

We offer:

Competitive salary
Monthly Commission
26 days holiday plus 8 bank holidays.
Holiday Loyalty Scheme: Up to 5 additional days
Buy and Sell up to 3 holiday days each year
Enhanced maternity and paternity benefits
Wellbeing Support
Salary Extras employee discounts on retailers, dining, travel & more
Annual Company Day out
Hybrid working and modern Glasgow office
Birthday early finish and regular team events

Apply Now

Refine Your Search

client services occupations jobs in glasgow, sct

Client Services Advisor

Client Account Manager

Operations and Customer Care Co-ordinator

Customer Service Executive

My Repairs Advisor

Customer Success Executive

Customer Hire & Sales Coordinator

Customer Service Coordinator

Service Coordinator

Large Corporate Client Executive - German-speaking

Customer Care Administrator

Customer Account/Project Co-ordinator

Customer Service Support Specialist

Customer Change Coordinator - Enterprise Markets

Service Administrator

Customer Service Administrator

Senior Crew Management Partner

Sr Customer Success Manager

Customer Success Manager (French Speaking)

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