Customer experience specialist Work, Jobs in Glasgow, Sct (with Salaries)

Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- Banking
- Life insurance
Retention Specialist
Canova Medical —Glasgow
- From £30,000 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
Quick apply
5d
Business Support Service Administrator
T-Squared —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- COVID-19 protective measures
- Employee discount
Quick apply
10d
Temporary Sales Assistant - UNIQLO Argyle Street
UNIQLO —Glasgow
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
Sales Assistant - UNIQLO Glasgow
UNIQLO —Glasgow
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
Fraud Specialist
Teleperformance —Glasgow
- Up to £28,500 a year
- Full-time
- Customer service
- English
- Financial services
- Annual leave
- Employee discount
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Glasgow
- Temporary
- Customer service
Customer Hire & Sales Coordinator
GAP Group —Glasgow
- Full-time
- Communication skills
Applicant Contact Advisor (Fixed Term Appointment)
Ministry of Justice —Glasgow
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
4d
Customer Service Expert - B&M Glasgow
Teleperformance —Glasgow
- £12.21 an hour
- Full-time
- Customer service
- Typing
- In-person
- Employee discount
- Referral programme
Client Service Advisor
Barclays —Glasgow
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
NIHL Administrator
Davies —Glasgow
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
Customer Complaints Specialist - Fixed Term Contract
Zurich Insurance —Glasgow
- Up to £28,000 a year
- Full-time
- Hybrid work
- Negotiation
- Flexible schedule
9d
Technical Auditor - Join a Growing National Team!
BRE —Glasgow
- £35,301 a year
- Hybrid work
- Microsoft Office
- No degree
- Communication skills
- Free parking
Learning & Development Coordinator
GAP Group —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
8d
Customer Assistant
Lidl —Glasgow
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
Assistant Paralegal
TLT —Glasgow
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
NIHL Claims Handler
Davies —Glasgow
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
Outbound Sales Advisor
VKY Intelligent Automation —Glasgow
- £13 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Annual leave
- Employee discount
Quick apply
4d
Reservations Specialist - Travel
Macs Adventure —Glasgow
- £26,500 a year
- Hybrid work
- Travel
- Annual leave
- Work from home
Quick apply

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customer experience specialist jobs near glasgow, sct

Customer Service Advisor

Barclays -
Glasgow

Apply Now

Job details

Permanent
£26,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 05/06/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000107961

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.

As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

Collaboration across multiple digital channels to personalise each interaction with a customer.
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
Support teams within the business operations function as needed, including risk management, compliance and collections.
Comply with all regulatory requirements and internal policies related to customer care.
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

customer experience specialist jobs in glasgow, sct

Customer Service Advisor

Retention Specialist

Business Support Service Administrator

Temporary Sales Assistant - UNIQLO Argyle Street

Sales Assistant - UNIQLO Glasgow

Fraud Specialist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Hire & Sales Coordinator

Applicant Contact Advisor (Fixed Term Appointment)

Customer Service Expert - B&M Glasgow

Client Service Advisor

NIHL Administrator

Customer Complaints Specialist - Fixed Term Contract

Technical Auditor - Join a Growing National Team!

Learning & Development Coordinator

Customer Assistant

Assistant Paralegal

NIHL Claims Handler

Outbound Sales Advisor

Reservations Specialist - Travel

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