Customer service team leader Work, Jobs in Glasgow, Sct (with Salaries)

Customer Service Team Leader
Huntswood —Glasgow
- From £31,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Management
- Store discount
- Health & wellbeing programme
Quick apply
9d
Client Services Team Leader (Internal Only)
Fleet Alliance —Glasgow
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Management
- Gym membership
- Flexible schedule
Quick apply
Customer Experience Lead
Invercare —Renfrewshire
- £14.46 an hour
- Part-time
- Driving
- In-person
- Care plans
- Free parking
- Paid training
Quick apply
5d
Customer Service Team Leader
William Hill —Stirling
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Customer Service Team Leader
Flutter Entertainment —Greenock
- From £13.25 an hour
- Employee discount
- Sick pay
12d
People & Service Team Leader
River Island —Glasgow
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Experience Lead
Invercare Services Ltd —Inverclyde
- £14.46 an hour
- Supervising experience
- In-person
- Care plans
- Paid training
Quick apply
6d
Claims Team Leader
Davies —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
5d
VodafoneThree - Client Sales Lead
Vodafone —Glasgow
- Full-time
- Sales
- Negotiation
- Employee discount
11d
Opticians Team Leader
Boots —Glasgow
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Local Growth & Field Community Lead
Lightspeed Commerce, Inc. —Glasgow
- Full-time
- Remote
- Hospitality
- Google Suite
- IT
Quick apply
Lead Asset Strategy & Business Planning Manager
Network Rail —Glasgow
- £71,163 - £84,437 a year
- Full-time
- Communication skills
12d
AI Engineering Lead
Iberdrola Group —Glasgow
- Up to £88,500 a year
- Full-time
- Azure
- DevOps
- AWS
- Annual leave
- Employee discount
4d

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Customer Service Team Leader

Huntswood -
Glasgow

Quick apply

Job details

Permanent | Full-time
From £31,000 a year
9 days ago

Benefits

Casual dress
Store discount
Health & wellbeing programme
Employee mentoring programme
Company pension
Company events
Employee discount
Life insurance
Referral programme

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Team management
Financial services
Fraud prevention and detection
Communication skills
Banking

Full job description

CUSTOMER SERVICE TEAM LEADER (FRAUD)

We currently have an exciting opportunity for Customer Service Team Leader within our fast-paced Banking campaign working from our Glasgow City Centre Office.

As a Customer Service Team Leader, you will act as the glue that holds the team together, providing guidance, support and motivation to the team to reach effective customer satisfaction.

Start Date: Monday 29th June 2026

Location: Glasgow City Centre Office (Hybrid)

Job Type: Full-time, Permanent

Hours: 37.5 hours per week
Monday - Sunday on a rotation between 8am - 8pm.

Role Requirements

Ideally you will have a minimum of 12-18 month’s experience managing a Financial Services/Banking team within a contact centre or fraud operations environment.
A proven track record in delivering against objectives related to quality, risk controls, and regulatory requirements is essential.
Strong ability to manage workflow, prioritise investigations, and ensure the team meets fraud handling SLAs and case resolution deadlines.
Skilled in analysing trends, team performance data, and risk indicators to drive process improvements and reduce losses.
Proven ability to build effective working relationships with internal stakeholders to support a seamless end‑to‑end fraud management process.
Comfortable working in a high‑pressure, fast‑paced environment with the ability to adapt quickly to evolving fraud patterns, regulatory changes, and operational priorities.
Strong communication skills, with the ability to inspire, influence, and engage a team ensuring consistent delivery of high‑quality investigative outcomes.
Commitment to maintaining a culture of compliance, accuracy, risk awareness, and customer protection across the team.

Key Responsibilities:

Creating a sense of urgency within the team by building an energetic and engaging culture.
Understand and buy into the overall aims and objectives of the company and provide clear communications to your team.
Ability to interpret data, spot trends and put in place action plans to remedy short falls.
Developing team members in line with their personal development plans and performance reviews - utilising call recording sessions, internal training and one to one sessions.
Ensuring full adherence to regulatory requirements.
Learning, retaining knowledge and coaching staff on detailed knowledge.
Presenting new processes to staff ensuring all advisors are fully trained.

Your Benefits & Perks

Comprehensive Training with experienced Trainers
Life assurance - providing coverage at 1x your basic salary in the event of unforeseen circumstances
Health Cash Plan - helping you claim back the cost of everyday healthcare
‘Perks at work’ staff discounts - access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more…
Colleague Recognition Scheme – Become a Huntswood Hero!
Regular colleague engagement activities where you could earn additional incentive
Access to an online Well-being centre that has a variety of tools to nurture your overall health
Free Fruit, Tea, Coffee & Hot Chocolate on site
Payday pizza! Enjoy some pizza on us every Wednesday before each payday when working on site
Discounted Premium City Centre Parking
Refer a friend scheme (earn £1000 for each person you refer)
Mentorship program to grow and develop within the company

Why Join Huntswood?

At Huntswood, our people are at the heart of everything we do. As a trusted Business Process Outsourcer (BPO), we partner with leading brands to deliver exceptional customer experiences — and we invest heavily in developing our teams to do just that.

Whether you join us on a fixed‑term contract or as a permanent employee, you’ll gain variety, career progression, and the support you need to reach your goals.

Huntswood is now part of ResultsCX, a global leader in Customer Experience Management, giving you even more opportunities to grow in a fast‑moving, forward‑thinking organisation.

Committed to Inclusivity

Huntswood, a ResultsCX company, is an equal opportunity employer. We welcome applications from all backgrounds and are proud to be a Disability Confident employer. We guarantee an interview for all disabled applicants who meet the minimum criteria.

For your safety, please note: Huntswood will only request contact details via email when first reaching out - we will never ask for additional personal information at that stage.

Job Types: Full-time, Permanent

Pay: From £31,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Health & wellbeing programme
Life insurance
Referral programme
Store discount

Ability to commute/relocate:

Glasgow G1 2RX: reliably commute or plan to relocate before starting work (required)

Experience:

Team management: 1 year (required)
Banking: 1 year (required)
Fraud prevention and detection: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Glasgow G1 2RX

Quick apply

Refine Your Search

customer service team leader jobs in glasgow, sct

Customer Service Team Leader

Client Services Team Leader (Internal Only)

Customer Experience Lead

Customer Service Team Leader

Customer Service Team Leader

People & Service Team Leader

Customer Experience Lead

Claims Team Leader

VodafoneThree - Client Sales Lead

Opticians Team Leader

Local Growth & Field Community Lead

Lead Asset Strategy & Business Planning Manager

AI Engineering Lead

Other jobs to consider

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