Front desk manager Work, Jobs in Glasgow, Sct (with Salaries)

Guest Services Manager
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- Full-time
- Management
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Assistant Front Office Manager
AC by Marriott Glasgow-Front Office/Reception —Glasgow
- Weekend availability
- Hotel
- Front desk
- Guest services
- Employee assistance programme
Quick apply
1d
Guest Service Lead
Rosslea Hall Hotel —Helensburgh
- Hotel
- Guest services
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
3d

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front desk manager jobs near glasgow, sct

Guest Services Manager

Glasgow Westerwood Hotel, Spa & Golf Resort
Glasgow

Quick apply

Job details

Full-time

Benefits

Free parking
Employee assistance programme
Referral programme

Qualifications

Management
Customer service
Front desk

Full job description

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

Job Perks and Benefits:

Incentivisation scheme
Free health club membership (T&Cs apply)
Discounts across golf including membership, guest rates, green fees, buggies and clothing
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking

Job Overview

Working closely with the Front of House Manager, you will play a key role in delivering an exceptional guest experience from arrival to departure. Reception is the first impression guests have of the hotel, so it is essential that you and your team provide a professional, welcoming, and high standard of service at all times. Supporting the Front Office Manager, you will oversee the day-to-day front desk operations, ensure smooth guest check-ins and check-outs, manage room allocations, and provide guidance on room rates, packages, and promotions. You will also handle guest queries and complaints efficiently, support and motivate the reception team, and help maximise hotel revenue while maintaining excellent guest satisfaction.

Key Skills and Qualities

Previous experience within a front office, reception or front of house position, or equivalent
People management experience
Quality & standards driven
Outstanding customer service skills
Conflict resolution

Curious to find out more?

Glasgow Westerwood Hotel, Spa & Golf Resort is just outside Glasgow in Cumbernauld and is a 4*, 148-bedroom property. Our hotel has an 18-hole golf course, and the dining options include the Flemings restaurant, the Grill restaurant, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

INDFOH

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