head of customer service Work, Jobs in glasgow (with Salaries)

Head of Service Delivery
St Andrew's First Aid —Glasgow
- £55,000 a year
- Full-time
- Management
- Continuous improvement
- Leadership
Head of Supplier Partnerships and Contracting - UK
Macs Adventure —Glasgow
- £85,000 a year
- Hybrid work
- Travel
- IT
- Negotiation
- Work from home
- Employee discount
Quick apply
5d
Administrative Co-ordinator
University of Strathclyde —Glasgow
- £28,031 - £30,378 a year
- Full-time
- Organisational skills
6d
Customer Hire & Sales Coordinator
GAP Group —Glasgow
- Full-time
- Communication skills
Customer Service Supervisor
FuseBox —Kilmarnock
- From £31,089 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
- Free parking
Quick apply
6d
Customer Information & Engagement Coordinator x 4
Hays —Glasgow
- £28,325 a year
- Temporary
2d
Front of House Manager
Bannatyne —Glasgow
- £13.40 an hour
- Weekend availability
- Customer service
- Team management
- Communication skills
- Employee assistance programme
- Gym membership
Project Co-ordinator
HF Group Ltd —Glasgow
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Health & wellbeing programme
- Bereavement leave
Quick apply
13d
OME UK College Coordinator & Engagement Lead
Thales —Glasgow
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
7d
Direct Sales Professional – Renewable Energy
Greener Energy Group Ltd —Glasgow
- £50,000 - £100,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Credit Control Administrator
GAP Group —Glasgow
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
Supervisor
Belstaff —Glasgow
Quick apply
Regional HR Manager
Admiral Slots —Stirling
- Up to £53,045 a year
- Full-time
- In-person
- Annual leave
- Employee assistance programme
Sales Associate
Belstaff —Glasgow
Quick apply
Delivery Driver Same day 6:45am START
Simba Courier Logistics Ltd —Glasgow
- £429.00 - £556.80 a week
- Weekend availability
- Heavy lifting
- Customer service
- Driving
- Free parking
- Paid training
Quick apply
Social Value Intern
Pointer Ltd —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
L'Oréal Luxe Multi-Brand Travel Beauty Advisor, Glasgow Airport (37.5 Hours)
l'Oréal —Glasgow
- Weekend availability
- Sales
- Travel
- Employee discount
Quick apply
Relief Supervisor
Admiral Slots —Glasgow
- £12.75 - £13.25 an hour
- Part-time
4d
Trade Marketing Executive - Glasgow
Matthew Algie —Glasgow
- £32,000 - £35,000 a year
- Full-time
- Sales
- Project management
- Communication skills
- Annual leave
- Employee discount
7d
Commercial Administrator
GAP Group —Glasgow
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
7d

I want to receive the latest job alerts for head of customer service in glasgow

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Service Delivery

St Andrew's First Aid
Glasgow

Apply Now

Job details

Full-time
£55,000 a year

Qualifications

Management
First aid
Performance management
Continuous improvement
Leadership
Communication skills

Full job description

Job Advert

About Us

At St Andrew's First Aid, we are proud to support communities across Scotland through first aid training, event medical cover and volunteer-led services. As we continue to strengthen and modernise our organisation, we are investing in the leadership, systems and service delivery infrastructure needed to support our next stage of development.

This is an exciting time to join us, as we continue to build a more responsive, efficient and collaborative organisation - one that delivers excellent services for our customers, volunteers, colleagues and communities.

The Role

As Head of Service Delivery, you will provide senior operational leadership across a range of business and customer-focused services, ensuring they are delivered efficiently, consistently and to a high standard.

Reporting to the Executive Director of Operations, you will lead the planning, coordination and continuous improvement of service delivery across key areas including training services, volunteering, events services, contracts, scheduling, resources and operational workflows. You will play a central role in ensuring that services are well planned, well supported and aligned with SAFA’s operating plans and strategic priorities.

You will:

Lead and develop a high-performing service delivery function
Oversee day-to-day operational delivery across services and events
Strengthen planning, scheduling, workflow and resource management
Develop and monitor service standards, KPIs and performance reporting
Lead continuous improvement, including the use of systems, automation and emerging technologies
Manage budgets, resources, suppliers and operational contracts
Support colleague and volunteer engagement across service-related teams
Ensure robust approaches to risk, compliance, business continuity and service quality
Deputise for the Director of Operations and Business Development as required

This is a broad and influential leadership role, suited to someone who enjoys building strong systems, empowering teams and improving how services are delivered.

About You

We’re looking for an experienced operational leader who can combine strategic thinking with practical delivery. You will be confident leading teams, improving services and working collaboratively across a complex organisation.

You will bring:

Senior experience leading service delivery teams or operational functions
Experience in a multi-site, national or complex service environment
A track record of improving service quality, efficiency and performance
Strong people leadership skills, including coaching, development and performance management
Experience managing budgets, resources, suppliers and service delivery targets
Strong stakeholder management and communication skills
A practical understanding of risk, compliance, safeguarding and service quality
A commitment to continuous improvement, innovation and collaborative working

Experience in first aid training, event medical services, healthcare, regulated services or the not-for-profit sector would be advantageous, but is not essential.

Why Join Us?

This is a rare opportunity to shape how services are delivered across a respected Scottish charity with a strong community purpose.

You’ll be joining SAFA at a time of positive change, with the opportunity to strengthen operational delivery, support colleagues and volunteers, and help ensure that high-quality first aid services continue to reach communities across Scotland.

If you’re a collaborative, improvement-focused leader who wants to make a meaningful impact, we’d love to hear from you.

Apply Now

Refine Your Search

head of customer service jobs in glasgow

Head of Service Delivery

Head of Supplier Partnerships and Contracting - UK

Administrative Co-ordinator

Customer Hire & Sales Coordinator

Customer Service Supervisor

Customer Information & Engagement Coordinator x 4

Front of House Manager

Project Co-ordinator

OME UK College Coordinator & Engagement Lead

Direct Sales Professional – Renewable Energy

Credit Control Administrator

Supervisor

Regional HR Manager

Sales Associate

Delivery Driver Same day 6:45am START

Social Value Intern

L'Oréal Luxe Multi-Brand Travel Beauty Advisor, Glasgow Airport (37.5 Hours)

Relief Supervisor

Trade Marketing Executive - Glasgow

Commercial Administrator

I want to receive the latest job alerts for head of customer service in glasgow

Related Searches

Explore jobs in more locations

About You

Why Join Us?

Jobseeker tools

Employer Tools

Browse

Stay Connected