Customer service representative Work, Jobs in Glasgow Airport (with Salaries)

Customer Relations Agent (Temp)
Loganair Limited —Paisley
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Customer Representative - Glasgow
Nationwide Building Society —Glasgow
- From £26,500 a year
- Temporary
- Customer service
- Banking
7d
Call Centre Agent
Optical Express Group —Glasgow
- £27,040 - £28,080 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Service Representative
Opos Limited —Dumbarton
- From £27,300 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Annual leave
Quick apply
Customer Service Agent
ABM —Paisley
- £12.81 an hour
- Part-time
- Customer service
- Communication skills
Customer Service Representative
James Walker Group —Gourock
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
14d
Customer Service Advisor
Elis —Inchinnan
- Up to £27,500 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee assistance programme
9d
Customer Service Assistant
We Love Fundraising —Glasgow
- From £570 a week
- Full-time
- Bilingual
- Customer service
- No experience needed
- Referral programme
Quick apply
1d
Customer Service Advisor
SMH PRODUCTS LTD —Glasgow
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Life insurance
Quick apply
Customer Service Advisor
Fittleworth —Glasgow
- £27,007.50 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
1d
Customer Service Advisor
InPost UK —Paisley
- £12.71 an hour
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Customer Service Representative - Glasgow
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Overtime
- Customer service
- Work from home
- Employee discount
Part Time Customer Service Advisor
Collegiate —Glasgow
- £12.71 an hour
- Part-time
- Computer literacy
- Data entry
- Communication skills
- Bereavement leave
- Sick pay
Quick apply
Customer Service Agent
ABM UK —Paisley
- £12.81 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Customer Service Advisor
Search Hiredonline —Glasgow
- £13.49 an hour
- Temporary
- Remote
- Customer service
- IT
13d
Customer Service Advisor (Trainee)
NEON DEVELOPMENTS LIMITED —Glasgow
- £14 - £16 an hour
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Service Representative
Shawbrook —Glasgow
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
8d
Client Services Advisor
Jones Whyte —Glasgow
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
Customer Service Advisor
Huntswood —Glasgow
- From £26,227 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
3d

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Customer Relations Agent (Temp)

Loganair Limited
Paisley

Quick apply

Job details

Temporary | Full-time
1 day ago

Benefits

Health & wellbeing programme
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

This is a wide-raning customer relations role focussed on claims handling and resolution and service recovery. The postholder will review and respond to claims covering a diverse range of issues, inclduing disrupiton, baggage delays, service perofmance, general service issues.

The role requires the ability to gather information from customers, airport colleagues and internal teams, use multiple systems to investigate cases, and make clear decisions on claims and expenses in line with Loganair’s terms and conditions, regulatory standards and customer care expectations.

The successful candidate will balance fairness, compliance and empathy, aiming to remedy perceived service failures and recover the situation wherever possible through timely, accurate and professional communication.

Key Responsibilities

The main activities carried out by the Customer Relations Agent include the below. As would be expected, the below is not exhaustive and reasonable responsibilities not listed below will be carried out, with training and support provided where required.

Investigate and respond to customer complaints covering disruption, baggage, service performance, general complaints and other perceived service failures.
Liaise with customers, airport colleagues and internal teams to gather the information required to resolve complaints accurately and fairly.
Assess high-value customer claims, compensation claims and expense requests in line with Loganair’s terms and conditions, UK261/EU261 requirements and relevant regulatory standards.
Make clear and appropriate decisions on payments for claims and expenses, ensuring decisions are evidenced, consistent and compliant.
Provide professional, tailored and empathetic written responses to customers, ensuring every response reflects the customer’s circumstances and the outcome of the investigation.
Deliver a high level of dispute resolution, service recovery and complaint completion, seeking to recover the situation wherever possible.
Use multiple systems, records and evidence sources to problem solve, fact-check claims and progress cases efficiently.
Support colleagues in locating customer delayed luggage and ensuring baggage-related enquiries are progressed appropriately.
Escalate complex, sensitive, legal or reputational cases to the appropriate colleague or manager when required.
Maintain accurate records of investigations, decisions, payments and customer communications.
Contribute positively to continuous improvement, consistency of responses and the overall customer experience.

Skills and Knowledge

Excellent verbal and written communication skills, with the ability to produce clear, accurate and professional customer responses.
Strong complaint handling, dispute resolution and service recovery skills.
Sound judgement and decision-making skills, with the ability to balance customer needs, company policy, terms and conditions and regulatory requirements.
Good investigative and problem-solving skills, with strong attention to detail and accuracy.
Confidence using multiple systems simultaneously to manage, investigate and resolve customer cases.
Competence in Microsoft Office packages, including Word, Excel and Outlook.
Ability to build rapport with customers and colleagues, even in challenging or sensitive situations.
Strong organisational skills and the ability to prioritise workload in a fast-paced environment.

Personal Attributes

The Customer Relations Agent role requires demonstration of company values and behaviours at all times, making a productive contribution to the business and providing the highest levels of service recovery wherever possible.

The successful candidate will be resilient, empathetic, organised and flexible, with the ability to adapt to changing work demands, remain calm under pressure and approach each case with professionalism, fairness and care.

Requirements

Previous customer resolution handling experience in a fast-paced environment.
A genuine enthusiasm for service recovery and resolving customer issues fairly and professionally.
Experience investigating written customer complaints, claims or escalated customer cases would be advantageous.
Travel, aviation or regulated customer service experience would be preferable.
Experience using Microsoft Word, Excel and Outlook, alongside customer management or case handling systems.
Full training will be provided to support the successful candidate in the role.

At Loganair we strive at all times to be inclusive and welcoming to applicants for every role across our company. We recognise and value diverse talents allowing our people to grow and develop in a fair working environment. Loganair is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, marital status, disability, gender identity, military veteran status and all their characteristics, attributes or choices as protected by law. All recruitment and hiring decisions are based on applicants skills and experience.

Benefits:

Employee discount
Health & wellbeing programme

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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customer service representative jobs in glasgow airport

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