Customer service team lead Work, Jobs in Glastonbury, Som (with Salaries)

Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee discount
Service / Customer Pillar Lead
M&G plc —Bath
- Full-time
- Continuous improvement
- Driving
- Leadership
- Annual leave
9d
Team Leader
Card Factory —Shepton Mallet
- £13 an hour
- Leadership
TEAM MANAGER
Primark —Yeovil
- £19.91 an hour
- Weekend availability
- Sales
- Organisational skills
- Leadership
- Annual leave
Team Leader
Southern Coop —Frome
- £13.50 an hour
- Part-time
- Employee assistance programme
- Employee discount
8d
Lead Nightshift Manager
Sainsbury's —Bath
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
Member Options Team Lead
CLFIS Limited —Bristol
- Leadership
- Communication skills
- Tax experience
Lead Account Manager
Screwfix —Yeovil
- Full-time
- Hybrid work
- Data analysis skills
- Leadership
- Negotiation
- Employee discount
- Flexible schedule
Team Leader
Mountain warehouse —Bridgwater
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Fleet Availability Team Leader
Novuna —Trowbridge
- Up to £40,000 a year
- Full-time
- Hybrid work
- Maintenance
2d
Front of House Team Leader
Cricket St Thomas Country Inn —Chard
- £14 an hour
- Part-time
- Serving
- Hospitality
- Hotel
- Employee discount
- Gym membership
Quick apply
8d
Regional Team Lead – Vfast Engineering - Remote
ORBITAL NET LIMITED —Taunton
- Overtime
- Remote
- Customer service
- First Aid Certification
- Driving
Quick apply
13d
People & Service Team Leader
River Island —Longwell Green
- Part-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
ELEVATE Lead Development Representative (French Speaker)
ELEVATE EMEA —Bristol
- Remote
- Customer service
- Organisational skills
- Time management
Quick apply
Vehicle Maintenance Team Leader
Novuna —Trowbridge
- Up to £40,000 a year
- Full-time
- Hybrid work
- Maintenance
2d
Knoopologist (Team Leader)
Knoops- Bristol —Bristol
- £13.50 an hour
- Full-time
Quick apply
2d

Other jobs to consider

Find your next job by exploring related positions.

Store Assistant
Aldi —Glastonbury
Friendly, approachable, and ready to support customers and the team. Reliable and flexible with a can-do attitude in a fast-moving environment.
£13.50 - £14.47 an hour
Office Support
Local Pages —Bristol
Contacting customers about payments, queries and follow-ups. This is a varied role covering customer administration, accounts support, credit control, sales…
From £24,420 a year
Quick apply

I want to receive the latest job alerts for customer service team lead in glastonbury, som

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service team lead jobs near glastonbury, som

Service Desk Team Leader

IVC -
Bristol

Apply Now

Job details

£40,000 - £55,000 a year

Benefits

Cycle to work scheme
Employee discount

Qualifications

TCP
Azure
LAN
Business processes
Windows
Technical support
DHCP
AWS
VoIP
ITIL
DNS
SharePoint
IT
TCP/IP
VPN

Full job description

About Us

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business.

Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern Pet owners have come to expect.

We're looking for a Service Desk Team Leader to lead a team of Service Desk Engineers, ensuring excellent IT support across our UK & Ireland practices and central teams. You'll play a key role in driving service excellence, developing people, and improving processes within a fast-paced technology environment.

What You'll Be Doing

Leading, coaching and developing a team of Service Desk Engineers and Senior Engineers
Managing day-to-day Service Desk operations, workloads and resource planning
Ensuring service levels, processes and quality standards are consistently met
Handling escalated incidents and driving issues through to resolution
Monitoring ticket quality, compliance and performance metrics
Supporting recruitment, onboarding, performance reviews and career development
Working closely with IT teams, third-party suppliers and project teams to ensure smooth delivery of change
Contributing to the ongoing improvement of Service Desk processes, policies and customer experience
Providing hands-on support during peak periods when required

What We're Looking For

Essential Experience

Previous experience leading or managing an IT Service Desk team
Proven success developing and motivating technical support professionals
Strong understanding of ITIL Service Management principles
Experience managing escalations and complex technical issues
Background in Service Desk process improvement and operational excellence
Experience within a contact centre, service desk or technical support environment

Technical Knowledge

You'll have solid 2nd Line support experience across areas such as:

Microsoft Windows environments (365 & Sharepoint)
Networking technologies (TCP/IP, DNS, DHCP, LAN/WAN, VPN)
Remote support tools
Cloud technologies (Azure AD, AWS, SaaS)
VoIP and telephony solutions

About You

You are:

A people-focused leader who enjoys coaching and developing others
Customer-centric with a passion for delivering outstanding service
Calm under pressure and comfortable managing competing priorities
An excellent communicator, able to build relationships across all levels of the business
Organised, proactive and detail-oriented
A strong problem solver who thrives in a fast-moving environment
Committed to continuous improvement and service excellence

Why Join IVC Evidensia?

At IVC Evidensia, careers are built without limits. We invest in our people through learning, development, wellbeing and career progression opportunities, empowering our teams to make a real impact while supporting veterinary professionals who deliver exceptional care every day.

Ready to lead a high-performing Service Desk team and help shape the future of IT support across a growing international organisation? We'd love to hear from you.

What’s in it for you?

At IVC Evidensia, we’re committed to supporting your development and wellbeing.

When you join us, you’ll benefit from:

A role with real business impact supporting teams across the organisation

Clear career pathways with progression opportunities within Central Functions and beyond

Ongoing learning and development supported by tailored programmes and resources

A collaborative, values-led culture focused on care, innovation, and continuous improvement

Flexible working with a remote first working policy

Benefits

Healthcare Cash Plan

Cycle to Work scheme

Green Cars salary sacrifice scheme

Voluntary benefits: choose from a range of benefits to suit you

Discounted staff pet care

Access to discounts/cashback with hundreds of participating retailers

Diversity, Equality, Inclusion and Belonging

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

customer service team lead jobs in glastonbury, som

Service Desk Team Leader

Service / Customer Pillar Lead

Team Leader

TEAM MANAGER

Team Leader

Lead Nightshift Manager

Member Options Team Lead

Lead Account Manager

Team Leader

Fleet Availability Team Leader

Front of House Team Leader

Regional Team Lead – Vfast Engineering - Remote

People & Service Team Leader

ELEVATE Lead Development Representative (French Speaker)

Vehicle Maintenance Team Leader

Knoopologist (Team Leader)

Other jobs to consider

I want to receive the latest job alerts for customer service team lead in glastonbury, som

Explore jobs in more locations

What You'll Be Doing

What We're Looking For

Essential Experience

Technical Knowledge

About You

Why Join IVC Evidensia?

Jobseeker tools

Employer Tools

Browse

Stay Connected