Technical support occupations Work, Jobs in Glemsford, Sfk (with Salaries)

IT Assistant
GCB Cocoa UK Ltd —Sudbury
- £28,000 - £32,000 a year
- Full-time
- No degree
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Technical Support Agent
POP Telecom —Newmarket
- £26,500 - £28,500 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
3h
Trainee IT Technician
Victoria Forms —Bury St. Edmunds
- £25,000 - £27,000 a year
- Full-time
- English
- Research
- No degree
- Free parking
- Flexitime
Quick apply
2d
IT Technical Support
DD Products & Services —Witham
- £27,000 - £35,000 a year
- Full-time
- CRM software
- Azure
- Databases
- Employee discount
- Sick pay
Quick apply
12d
Application Support Analyst
MultiFreight Limited —Ipswich
- £27,000 - £30,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
Quick apply
2d
IT Operations Support Analyst
OCS Group —Ipswich
- Monday to Friday
- Azure
- SharePoint
- Communication skills
Quick apply
1st / 2nd Line Engineer
Pushforward Secondary Education Ltd —Bury St. Edmunds
- £28,000 - £30,000 a year
- Full-time
- Data entry
- SharePoint
IT Engineer
Force36 Limited —Saffron Walden
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Employee discount
Quick apply
6d
Customer Support Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Part-time
- Hybrid work
- Microsoft Word
- Administrative experience
- University
2d
Systems Officer
Colchester City Council —Colchester
- £29,943 - £36,738 a year
- Full-time
- Annual leave
- Employee discount
7d
IT Technician 0.4
COLCHESTER INSTITUTE —Colchester
- £10,343.42 - £10,505.04 a year
- Part-time
Quick apply
8d
Community IT Champion - 12mth Contract
Charles Burrell Centre Ltd —Thetford
- £40,000 a year
- Temporary
- Customer service
- IT
- In-person
- Free parking
Quick apply
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
IT Support Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
Digital Friend Volunteer
Age Well East – Colchester —Halstead
Quick apply
Graduate / Placement Technical Support Engineer
Options Technology —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Research
Quick apply
Activation Support Representative - eCommerce
Worldpay (UK) Limited —Cambridge
- CRM software
- Bachelor's degree
- Continuous improvement
Quick apply
8d
IT Technician (Fixed Term 12 months)
Prettys Solicitors LLP —Ipswich
- £30,000 a year
- Temporary
- English
- In-person
- Communication skills
- Life insurance
Quick apply
7d
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount

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IT Assistant

GCB Cocoa UK Ltd
Sudbury

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Annual leave
Company pension
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Desktop support
System administration
Software deployment
Stakeholder liaison
User account provisioning
LAN
Ticket management
Network infrastructure
User account management
Firewall
Computer hardware
Ticket management systems
Network monitoring
Cybersecurity
Communication skills
Time management
Mobile devices
Information Technology

Full job description

We are looking for an enthusiastic and driven IT Assistant to join our team at GCB Cocoa UK. This role would suit a recent graduate or someone looking for their next step in frontline IT support.

You will provide first line and second line technical support across the business, helping to maintain reliable IT services for users. Working alongside the UK and Global IT teams, you will assist with day-to-day support, system administration, device management, cybersecurity initiatives and IT improvement projects.

Required skills and qualifications:

Relevant IT qualification, degree or equivalent practical experience.
Previous IT support experience through employment, apprenticeship or graduate role.
Experience supporting PC hardware, peripherals, basic networking and server infrastructure.

Technical Skills:

Knowledge of Windows OS, Office 365, Active Directory, basic networking
Understanding PC hardware and troubleshooting tools
Experience working with ticketing systems is a plus

Soft Skills:

Strong problem-solving skills
Good communication and teamwork
Customer-oriented and able to multi-task

Key Responsibilities / Core Activities

A. Technical Support

Provide first-level support for desktops, laptops, printers, scanners, mobile devices.
Troubleshoot hardware, software, network and Microsoft 365 issues.
Handle user requests via ticketing system and ensure timely resolution.

B. System & Network Support

Assist in monitoring and maintaining LAN/WAN, Wi-Fi, VPN, and firewall systems.
Support routine network checks and escalate issues when required.
Assist with server monitoring, backup checks, and maintenance.

C. IT Asset Management

Maintain and update IT asset inventory.
Install, configure, and deploy new hardware and software.
Ensure proper documentation and tracking of IT equipment.

D. User Management

Assist in user account creation/modification in Microsoft 365, AD, and applications.
Support onboarding/offboarding (equipment setup, access rights).

E. Security & Compliance

Enforce IT security best practices (password policy, MFA, antivirus, patching).
Perform regular updates and monitoring of security tools.
Report suspicious activities or security incidents.

F. Documentation & Reporting

Maintain IT documentation (SOPs, network diagrams, asset list).
Assist in preparing monthly IT reports and assist with internal audits.

G. Project Support

Assist in IT projects such as upgrades, network expansion, hardware refresh.
Coordinate with vendors and service providers.

Key Working Relationships

Global IT Team
Manufacturing Site Heads of Departments
3rd party vendors and suppliers

Key Competencies / Behaviours for success

Strong communication and stakeholder management skills
Methodical approach to problem solving
Strong time management and prioritisation
Keen to learn and implement innovative solutions in the spirit of continuous improvement

Working Pattern:

08.00 - 17.00, Monday - Friday (1 hour lunch break)

We offer:

Salary Sacrifice Pension Scheme: 5% Employee pension contributions are matched by 5% Employer pension contribution.
23 days annual leave (plus bank holidays), rising to 25 days after 2 years’ service.
Free on-site parking and hot drinks

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Referral programme

Ability to commute/relocate:

Sudbury CO10 7QR: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in glemsford, sfk

IT Assistant

Technical Support Agent

Trainee IT Technician

IT Technical Support

Application Support Analyst

IT Operations Support Analyst

1st / 2nd Line Engineer

IT Engineer

Customer Support Administrator

Systems Officer

IT Technician 0.4

Community IT Champion - 12mth Contract

Service Desk Engineer

Service Desk Analyst

IT Support Engineer

Digital Friend Volunteer

Graduate / Placement Technical Support Engineer

Activation Support Representative - eCommerce

IT Technician (Fixed Term 12 months)

1st Line IT Engineer

I want to receive the latest job alerts for technical support occupations in glemsford, sfk

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