Customer experience leader Work, Jobs in Glenfarg, Pkn (with Salaries)

Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
- In-person
- Communication skills
Quick apply
5d
Customer Service Executive
Nichols PLC —Stirling
- Hybrid work
- Sales
- Customer service
- Agile
- Employee discount
10d
Train Presentation Team Leader
ScotRail —Edinburgh
- £40,005 - £44,379 a year
- Full-time
- Microsoft Word
- Computer literacy
- Supervising experience
- Employee discount
- Life insurance
4d
Lead Customer Experience Manager
Sainsbury's —Stirling
- From £36,250 a year
- Weekend availability
- Management
- Leadership
- Employee discount
2d
Customer Service Executive
M&G plc —Stirling
- Full-time
- Hybrid work
- Customer service
- Annual leave
Airport Service Agent – Trolleys
Edinburgh Airport —Edinburgh
- Full-time
- Customer service
- Time management
- Free parking
- Employee assistance programme
9d
Customer Service Advisor
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Financial services
- Communication skills
Customer and Trading Manager - Online
Sainsbury's —Stirling
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Team Leader
Card Factory —Kinnaird
- £13 an hour
- Leadership
Team Leader
Atlas Hotels —Edinburgh
- £13.95 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
Employee Relations Team Manager
NHS Scotland —Glenrothes
- £52,845 - £61,466 a year
- Hybrid work
- No degree
- Leadership
- Communication skills
- Annual leave
4d
Freelance In Person Event Specialist - Edinburgh, Scotland
Visit.org —Edinburgh
- Temporary
- Customer service
- English
- Travel
Quick apply
Team Leader
Society Bar and Kitchen —Edinburgh
- £20 - £22 an hour
- Full-time
- Bilingual
- Sales
- Customer service
Quick apply
5d
Team Leader
Home Bargains —Stirling
- £32,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
Customer Service Executive - Part Time
Nichols plc —Stirling
- Part-time
- Sales
- Customer service
- Agile
- Employee discount
Quick apply
4d
Lounge Services Team Member Host - PART TIME - Edinburgh Airport
Swissport International AG —Edinburgh
- £13.75 an hour
- Part-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
12d
Business Improvement Officer, 2 High Street, Perth
Perth and Kinross Council —Perth
- £28,560 - £30,463 a year
- Temporary
- Hybrid work
- Military
- In-person
- Communication skills
- Annual leave
7d
Front of House Leader - Glasgow Airport
Pret A Manger —St. Andrews
- £15.80 an hour
- Part-time
- Driving
- Annual leave
- Employee discount
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
5d
Business Improvement Officer - 2 Posts, 2 High Street, Perth
Perth and Kinross Council —Perth
- £47,601 - £50,773 a year
- Hybrid work
- Military
- In-person
- Communication skills
- Annual leave
7d

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customer experience leader jobs near glenfarg, pkn

Customer Support Advisor (9 months FTC)

Snappy Shopper -
Dundee

Quick apply

Job details

Fixed term contract
5 days ago

Qualifications

CRM software
Canva
Customer support
Communication skills
Help desk

Full job description

Please note that this role will be titled ‘Retail Support Advisor’ internally.

About Us

Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41bn in the UK. We work with independent retailers and major convenience store partners, helping local businesses serve customers online so communities thrive and revenue stays local. Retailers on our platform typically see significant uplift in monthly revenue, making our service mission critical to local high streets.

Our location
We are a UK company with colleagues across the country and offices in Dundee and Edinburgh. The Customer Support Advisor position is based in our Dundee HQ (City Quay) and will include shift patterns that cover evenings and weekends on a rota. You will be expected to work on-site as required by the rota and to collaborate closely with colleagues across teams.

About the team
You will join the Customer Support team, working alongside Technical Support, Retail Operations and Marketing. The team is collaborative and fast-moving; everyone contributes ideas and supports one another to provide excellent service to both retailer partners and shoppers. This role provides exposure to multiple parts of the business and is a great opportunity to develop operational and technical knowledge.

About the role

The Customer Support Advisor will be the first point of contact for retailers and shoppers, helping resolve queries across phone, email, WhatsApp and social channels. The role involves troubleshooting our internal platforms, supporting simple marketing activity and managing payment or order issues. Full training will be provided and there are clear escalation routes to specialist teams.

Your day-to-day will include:

Handling enquiries from retailers and customers across phone, email, WhatsApp and social media
Troubleshooting technical issues, including updating retailer settings, amending menus and using internal admin tools
Supporting basic marketing activities and campaign tasks (training provided)
Managing payment, order and account issues and liaising with finance or operations where necessary
Recording interactions accurately in CRM and ensuring timely follow-up
Spotting trends in queries and contributing to process improvements to reduce repeat issues

This is a varied, hands-on role for someone who is curious, organised and enjoys getting stuck into detail. You will work with colleagues across the business and have the chance to make a visible impact during the contract period.

To be successful in this role, you’ll be/have:

Experience working in a customer-facing role, ideally in a fast-paced environment.
Strong written and verbal communication skills, with the confidence to speak with customers, retailers and colleagues throughout the day.
Comfortable learning and using technology, with experience administering, troubleshooting or navigating multiple systems.
Strong attention to detail and the ability to follow processes accurately while balancing multiple priorities.
Organised and able to manage workflows, deadlines and competing demands effectively.
A calm, solution-focused approach when dealing with customers, partners and unexpected challenges.
Adaptable and comfortable working in a fast-moving environment where priorities can change and no two days are exactly the same.
Someone who enjoys variety, problem-solving and working collaboratively with others to find solutions.
As a growing technology business, we're continuously improving our platform and processes, so flexibility, curiosity and a willingness to learn are important.

Desirable:

Experience using CRM systems, helpdesk tools or messaging platforms.
Retail-facing experience.
Familiarity with Canva.
Exposure to payments, order management or e-commerce systems.

Who you are

Community: You collaborate and share success with colleagues and partners.
Be Snappy: You work at pace and adapt to changing priorities.
Breaking Barriers: You find creative ways to solve problems and open new opportunities.
Craic on: You enjoy working with a range of stakeholders and bring positive energy to the role.

What’s in it for you

Joining Snappy means working with a high-growth tech business where your contributions are visible. You’ll gain operational and technical experience, work alongside supportive colleagues and have opportunities to develop new skills. We offer a competitive hourly rate and the chance to be part of a fast-moving team.

Applying

Please include a short cover note explaining why you are interested in the role and what you would bring to the team. We welcome applications from people of all backgrounds and are committed to inclusive recruitment.

This role will be titled Retail Support Advisor internally.

Quick apply

Refine Your Search

customer experience leader jobs in glenfarg, pkn

Customer Support Advisor (9 months FTC)

Customer Service Executive

Train Presentation Team Leader

Lead Customer Experience Manager

Customer Service Executive

Airport Service Agent – Trolleys

Customer Service Advisor

Customer and Trading Manager - Online

Team Leader

Team Leader

Employee Relations Team Manager

Freelance In Person Event Specialist - Edinburgh, Scotland

Team Leader

Team Leader

Customer Service Executive - Part Time

Lounge Services Team Member Host - PART TIME - Edinburgh Airport

Business Improvement Officer, 2 High Street, Perth

Front of House Leader - Glasgow Airport

Operations Manager

Business Improvement Officer - 2 Posts, 2 High Street, Perth

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