The Opportunity
We are looking for an experienced Onsite Service Desk Engineer to provide hands-on technical support across multiple locations within the region. This role is ideal for someone who enjoys problem-solving, working autonomously, and delivering high-quality onsite support in a fast-paced environment.
As a Field Engineer, you will:
- Provide 2nd line onsite technical support for incidents and service requests
- Diagnose and resolve complex hardware, software, and connectivity issues
- Support Microsoft 365, Windows, macOS, endpoint devices, and workplace technology
- Attend regional sites to carry out fault resolution, equipment replacement, and setups
- Act as a technical escalation point for 1st line support teams
- Support major incidents and contribute to problem management activities
- Maintain accurate technical documentation and asset records
- Work closely with Service Desk teams, Engineering, and third-party suppliers
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Strong experience in a 2nd line or advanced IT support role
- Strong troubleshooting skills within enterprise or multi-site environments
- Experience supporting Microsoft 365, endpoint devices, printers, and meeting room technology
- Knowledge of identity and access management including MFA and permissions
- Ability to manage workload independently in a field-based role
- Excellent communication and customer service skills
This is a fantastic opportunity to join a growing technology team focused on delivering reliable and responsive IT support services.
OCU offers a flexible and supportive working environment, empowering employees with autonomy, opportunities for professional growth, and a comprehensive benefits package designed to support both career development and wellbeing.
You will be joining a reputable business that is defined by values We care about safety, We make a Positive impact, We lead with Integrity, We deliver to grow, We are One Company United!
At OCU Group, we don’t just deliver infrastructure - we help power modern life.
As one of the UK’s fastest-growing utility and infrastructure businesses, we deliver complex, nationally critical projects across power, energy transition, water, telecoms, and digital infrastructure. Over the last five years, OCU has grown five-fold to a £1.1bn organisation, expanding both organically and through strategic acquisitions across the UK, Australia, New Zealand and India.
Our growth is driven by ambitious people, operational excellence, and a commitment to doing things properly. We work on projects that genuinely matter by supporting the UK’s energy transition, strengthening essential infrastructure, and helping build more sustainable communities for the future.
Whether you’re an experienced professional looking to take ownership of major projects and influence delivery at scale, or someone starting your career through an apprenticeship, graduate programme, or placement route, OCU offers real opportunity to grow, develop, and make an impact.
We are building a business where high performance, collaboration, innovation, and accountability sit at the centre of our culture. Our people are trusted to lead, encouraged to challenge thinking, and supported to continuously develop their skills and careers.
At OCU, you won’t just join a growing business, you’ll help shape it.
Our Culture & Values
At OCU, our values are at the heart of everything we do. We care about safety, lead with integrity, strive to be better every day, make a positive impact, and deliver to grow, together, as One Company United.
Our Commitment to Inclusion
At OCU Group, we believe diversity, inclusion, and belonging are fundamental to building stronger teams, better ideas, and a more successful business. We welcome applications from people of all backgrounds and are committed to creating an environment where everyone feels valued and supported.
As part of our commitment to fairness and equality, candidates may be asked to complete an equal opportunities monitoring form during the recruitment process. This information is used for monitoring purposes only and plays no part in hiring decisions.
We are proud to be a Disability Confident employer and are committed to offering interviews to candidates with disabilities or long-term health conditions who meet the essential criteria for the role.
To ensure that everyone has a fair opportunity to join our team, please inform us if you require any reasonable adjustments to our recruitment and interview process is, by emailing
[email protected].
