customer specialist Work, Jobs in gloucester, eng (with Salaries)

Customer Support Specialist
FibreNest —Gloucester
- £24,479 a year
- Weekend availability
- Hybrid work
- CRM software
- Microsoft Office
- SharePoint
Customer Assistant
Lidl —Cheltenham
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
9d
Employer Adviser
Gloucestershire County Council —Gloucester
- £30,024 - £32,597 a year
- Hybrid work
- English
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
21h
Purchasing Administrator
Commercial —Cheltenham
- Up to £26,228 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- IT
- Work from home
- Employee assistance programme
Quick apply
Sales Advisor
Bodypower Sports plc Fitness Superstore —Gloucester
- £29,000 a year
- Full-time
- Bilingual
- Sales
- Merchandising
- Free parking
- Employee discount
Quick apply
8d
Oven cleaner
Oven Support England LTD —Gloucester
- Up to £35,000 a year
- Overtime
- Customer service
- Maintenance
- No experience needed
Quick apply
3h
Customer Service and Administrative Assistant
Everfresh Natural Foods —Frampton on Severn
- £26,436 - £32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Bakery
- Free parking
Quick apply
2d
Tesco Colleague - Gloucester Lysons Ave Express
Tesco UK —Gloucester
- £13.28 - £14.55 an hour
- Part-time
6d
Service Delivery Manager
Commercial —Cheltenham
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Learning and Development Specialist
Secret Intelligence Service —Cheltenham
- £59,028 a year
- Full-time
- In-person
- Communication skills
- Annual leave
8d
Guest Experience & Operations Executive
Big House Experience —Cheltenham
- £25,000 - £30,000 a year
- Part-time
- Customer service
- English
- Maths
Quick apply
4d
Operations Coordinator
CHPK Group —Gloucester
- Full-time
- Sales
- Computer literacy
- Microsoft Office
- Flexible schedule
Quick apply
Automotive Product Specialist
Waylands Automotive —Gloucester
- £29,741.40 a year
- Monday to Friday
- Life insurance
Cleaning Operative
Anchor Group Services —Gloucester
- £12.71 an hour
- Monday to Friday
- Employee assistance programme
12d
Night cleaner
Stagecoach —Gloucester
- £13.67 an hour
- Part-time
- Employee assistance programme
- Employee discount
Tesco Colleague - Longlevens Express
Tesco UK —Gloucester
- £13.28 - £14.55 an hour
- Part-time
5d
Supply Chain Continuous Improvement Lead
Kohler —Cheltenham
- Up to £50,000 a year
- ERP systems
- Continuous improvement
- No degree
Tesco Colleague - Kingsway Local Centre Express
Tesco UK —Gloucester
- £13.28 - £14.55 an hour
- Part-time
13d
Wedding & Events Specialist
Tewkesbury Park —Tewkesbury
- £30,000 - £32,000 a year
- Full-time
- Hotel
- Bachelor's degree
- Organisational skills
- Free parking
- Gym membership
Quick apply
4h
Sourcing Fulfilment Specialist
GE Aerospace —Gloucester
- Full-time
- Analysis skills
- Organisational skills
- Communication skills

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customer specialist jobs near gloucester, eng

Customer Support Specialist

FibreNest
Gloucester

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Job details

Permanent
£24,479 a year

Benefits

Company pension

Qualifications

CRM software
Microsoft Office
SharePoint
Communication skills

Full job description

Job Description

Job Location: Gloucester

Additional Location Information:

Salary: £24,479

Contract type: Permanent

Posting End Date: 12/06/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

FibreNest, part of the BUUK Infrastructure Group, are looking for Customer Support Specialist who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

This role involves shift work between the hours of 8am-8pm Mon-Fri as well as some weekend work. This role is a 35 hour working week.

Purpose of this role

To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics.

Your key responsibilities are

Respond to a wide range of customer queries promptly, providing solutions where possible and in a timely manner.

Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments.

Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner.

Update internal CRM system with account changes and notes.

Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments.

Assisting customers with account queries and ensuring payments are met or plans monitored. Escalation to Arrears team if required.

Assisting potential customers to understand products and packages offered by FibreNest and promoting the brand.

Continual improvement of customer service, perception and satisfaction through progressing service delivery efficiently in accordance with SLAs to ensure KPIs are consistently achieved.

Contribute effectively towards maintaining team cohesion and morale.

Communicating with colleagues at all levels in an appropriate manner to ensure relevant information is accurately and efficiently conveyed.

Work closely with colleagues to ensure appropriate resources are engaged to ensure customer requirements are achieved.

Continually develop professionally in all aspects of the role.

Use approved systems continually to log all work-related activity and only work on approved tasks.

Suggest up-sell/cross-sell products to customer where relevant and where it may add value to the customer’s experience.

Experience/Knowledge

Understanding fundamentals of CRM systems and MS Office.

Abilities/Skills

Effective interpersonal and communication skills.

Ability to effectively engage with customers and to own the appropriate resolution of issue(s).

Positive, self-motivated, and able to respond effectively to working in a fast paced and dynamic environment.

Highly organised self-starter.

Demonstrable to prioritise workload and problem solve.

Desirable

Understanding of SharePoint, MS Teams/Slack.

Previous experience in a customer facing role.

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 3% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

#BUUK

What's the best thing about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.

Apply Now

Refine Your Search

customer specialist jobs in gloucester, eng

Customer Support Specialist

Customer Assistant

Employer Adviser

Purchasing Administrator

Sales Advisor

Oven cleaner

Customer Service and Administrative Assistant

Tesco Colleague - Gloucester Lysons Ave Express

Service Delivery Manager

Learning and Development Specialist

Guest Experience & Operations Executive

Operations Coordinator

Automotive Product Specialist

Cleaning Operative

Night cleaner

Tesco Colleague - Longlevens Express

Supply Chain Continuous Improvement Lead

Tesco Colleague - Kingsway Local Centre Express

Wedding & Events Specialist

Sourcing Fulfilment Specialist

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