Customer relations manager Work, Jobs in Gloucester, Gls (with Salaries)

Risk & Compliance Manager (FCA)
Automotive Compliance Ltd —Gloucester
- £37,500 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
13d
Customer Service & Sales Advisor
Baylis —Gloucester
- Up to £41,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Employee discount
Quick apply
10d
HR Advisor
Mears Group —Brockworth
- Up to £35,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Human resources
- Employee assistance programme
- Sick pay
Onsite Coordinator
Genmed.me Limited —Gloucester
- £26,000 a year
- Full-time
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Sick pay
Quick apply
6d
Director, Regional Business Development
VSE Careers —Lydney
- Full-time
- Management
- Sales
- Customer service
Production Team Leader
JVM Castings (Worcester) Ltd —Worcester
- From £36,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
Employee Relations Advisor
National Star —Cheltenham
- £35,000 - £38,000 a year
- Full-time
- Communication skills
Quick apply
11d
Assistant Restaurant Manager
The Lakes By Yoo —Lechlade
- From £35,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
Commercial Debt Strategic Advisor
Ecotricity —Stroud
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Site Supervisor
GB Group —Hereford
- £38,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
11d
Customer Service Specialist
Amcor —Evesham
- Full-time
- Microsoft Excel
- Salesforce
- English
Store Manager
Mountain Warehouse —Monmouth
- Full-time
- Customer service
- Merchandising
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
12d
HR Advisor Apprentice
Safran —Gloucester
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
14d
Service Manager
Heart of England Mencap —Evesham
- £15 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
- Referral programme
Quick apply
Customer and Trading Manager - Convenience
Sainsbury's —Cheltenham
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
BDA Director – UK & North Europe F-H
Safran —Gloucester
- Full-time
- Bilingual
- Sales
- Military
Asset Experience Associate
NAA-Jones Lang LaSalle Resources —Worcester
- Full-time
- Sales
- Maintenance
- In-person
Quick apply
11d
ER Partner - 12 month fixed term contract
Muller Group —Eastington
- Full-time
- Travel
- Communication skills
- Employee discount
- Bereavement leave
4d
Service Quality Specialist
Dick Lovett —Tewkesbury
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Animal Care Assistant
The Cotswolds Dogs and Cats Home —Gloucester
- £26,228 a year
- Weekend availability
- Customer service
- English
- Microsoft Office
- Free parking
- Store discount
Quick apply
7d

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customer relations manager jobs near gloucester, gls

Risk & Compliance Manager (FCA)

Automotive Compliance Ltd
Gloucester

Quick apply

Job details

Full-time
£37,500 - £40,000 a year
13 days ago

Benefits

Additional leave
Annual leave
Company pension
Company events
Private medical insurance
Life insurance

Qualifications

Microsoft Powerpoint
Report writing
Microsoft Excel
Microsoft Outlook
Analysis skills
Organisational skills
Financial services
Communication skills

Full job description

Joining our team as a Risk and Compliance Manager, you'll play a pivotal role in supporting the company’s rapid growth by ensuring our dealers, partners and internal teams are fully supported and guided. Combining financial services due diligence with automotive-specific regulatory awareness, you will promote a culture of positive compliance and risk management. 2026 is another positive year of growth at Automotive Compliance, a market leading Compliance Company working in the Automotive Sector, as we continue to grow our established team.

About the Role

This is a great opportunity for those wanting to work in an award-winning company that is dedicated to staff development and growth, with the flexibility of remote working considered. This role will be an integral part of the Risk and Compliance function and offers a breadth of exposure to regulatory activities, a great place to bring your skills and rapidly develop your knowledge and understanding of working in a fast-paced environment.

You will be joining a small group of dedicated compliance and risk professionals who work closely and collaboratively in providing guidance, advice, support and monitoring. You will be part of an enthusiastic team that provides assurance to management on its regulated activities, working on exciting projects that helps us to deliver exceptional partnership and good customer outcomes.

Personal skills and experience

3+ years’ experience in regulatory role, Consumer Credit and/or Insurance background would be advantageous

Demonstrable experience of working within FCA rules and guidance

Understanding of the FCA Consumer Duty and implementation activities for regulated firms

Experience of working with FCA financial promotion rules and guidance

Previous oversight of or an understanding of Principal Firms and Appointed Representatives (ARs) would be advantageous

Understanding of Data Protection principles would be beneficial

Providing simple advisory support and guidance to the wider team and ARs directly

Demonstrable experience of working with all Microsoft tools, especially Outlook, Excel and PowerPoint

Excellent organisational and analytical skills, and the ability to prioritise effectively

Great attention to detail

Policy, procedures and report writing skills

The ability to gather, analyse and understand data, providing summaries and reports to management

Great interpersonal skills with the ability to liaise with stakeholders of all levels, internal and external

Self-motivated with ability to work remotely with occasional visits to our Head Office in Gloucester

Tasks:

Manage end-to-end review of onboarding files and provide 2nd line quality assurance checks on due diligence for onboarding firms into the ACL network.

Coordinate and work together with internal teams—including onboarding, IT , sales and marketing and wider compliance oversight teams — to support control improvements and address gaps.

Review financial promotions and social media advertisements for ACL and its Appointed Representatives, ensuring completion of checks in line with both FCA standards and automotive industry regulations.

Assist with internal audits and regulatory inquiries from the FCA and ICO.

Conduct periodic audits and quality assurance reviews of financial promotions and social media reviews, escalating findings and recommending corrective actions.

Collate information for relevant Risk and Compliance reporting papers

Provide reliable information, analysis and guidance to the wider organization and it’s Appointed Representatives and Compliance field teams

Arrange and lead meetings, take minutes and progress actions, including follow-up activities.

Build and maintain strong client relationships, via telephone, MS outlook and MS teams calls

Monitor, assess and measure activities in relation to FCA rules and guidance, helping to demonstrate good customer outcomes, monitoring and reporting to management.

Analyse and summarise monthly MI reports from, providing status updates and recommendations to management

Contribute to the development and completion of the Compliance Monitoring Plan and monitoring activities

Assist in establishing new processes and procedures for continual improvement

Analyse large sets of data to understand and assess risks identified

Provide support to various members of the team, getting involved in ad hoc tasks and projects

Assist the Risk and Compliance team and the wider company as requested.

Keeping up to date with regulatory changes and requirements

Involvement in wider compliance due diligence and monitoring activities and reporting into senior management

Ideal Candidate Profile

Experience: 3+ years in risk and compliance, Consumer Credit and CONC and ICOBS rules and guidance, in particular financial promotions within financial services
Knowledge: Experience of working within Consumer Credit and/ or General insurance and / or working within an Appointed Representative network would be an advantage. Working knowledge of MS applications and systems such as Monday.com/ Salesforce would be beneficial.
Skills:
Strong analytical and risk-assessment abilities
Attention to detail with high accuracy in documentation
Excellent interpersonal and communication skills
Confident in stakeholder engagement
Qualifications:
Certifications such as ICA certificate in Governance, Risk & Compliance, ICA Specialist Certificate in AML, or similar would be an advantage.

Why Join Us

Play a key role in shaping a scalable, risk-based approach to risk and compliance, in particular financial promotion management. This role is ideally suited to someone who is familiar with the Consumer Credit and automotive sector. The role will allow the opportunity to join a reputable company, scaling for growth and the ability to shape the risk and financial promotions landscape for appointed representatives over the coming years.
Collaborate with cross-functional teams to set industry-leading standards
Engage directly with senior leadership to influence risk frameworks and governance
Support and development opportunities are available for the right candidate.

Application Instructions

Interested candidates should submit a CV and cover letter detailing:

A specific example of an improvement initiative that you've led
Any automotive industry or risk and compliance experience

Salary and benefits

What We Offer

5-day working week, remote working and part-time considered,
Head Office is based in Gloucester
Competitive Salary based on experience
Private healthcare
Life insurance
Company pension scheme
Additional annual leave – one extra day for every two years’ service (up to 5 days)
Company events and incentives
Opportunity to use your industry experience in a meaningful and influential roll

Pay: £37,500.00-£40,000.00 per year

Experience:

FCA Regulatory Risk & Compliance : 3 years (required)

Work Location: Hybrid remote in Gloucester GL1 4DD

Quick apply

Refine Your Search

customer relations manager jobs in gloucester, gls

Risk & Compliance Manager (FCA)

Customer Service & Sales Advisor

HR Advisor

Onsite Coordinator

Director, Regional Business Development

Production Team Leader

Employee Relations Advisor

Assistant Restaurant Manager

Commercial Debt Strategic Advisor

Site Supervisor

Customer Service Specialist

Store Manager

HR Advisor Apprentice

Service Manager

Customer and Trading Manager - Convenience

BDA Director – UK & North Europe F-H

Asset Experience Associate

ER Partner - 12 month fixed term contract

Service Quality Specialist

Animal Care Assistant

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