Experience manager Work, Jobs in Gloucester, Gls (with Salaries)

Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
Consultant/ Project Manager
Commercial Intuition —Gloucester
- £27,000 - £45,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Organisational skills
- Free parking
- Flexitime
Quick apply
8d
Automotive Customer Experience Manager- Gloucester
Baylis Automotive —Gloucester
- Up to £40,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Annual leave
- Employee discount
Quick apply
10d
Corporate Centre Manager - Education
Kip McGrath Education Centres UK Support Office —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Social media management
- Microsoft Office
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
11d
Front of House & Audience Experience Manager
The Cheltenham Trust —Cheltenham
- £34,000 - £37,000 a year
- Full-time
- Hospitality
- Supervising experience
- Continuous improvement
Quick apply
9d
Compliance Monitoring Manager
Buyline Ltd —Gloucester
- £40,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Accounting
- Banking
Quick apply
10d
Operations Manager - Tewkesbury
Smiths Gloucester Limited —Tewkesbury
- £35,000 - £42,000 a year
- Free parking
- Employee discount
Quick apply
Contract Administrator
Hewer Facilities Management LTD —Gloucester
- £26,500 - £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
11d
Client Lifecycle Manager
Hazlewoods —Cheltenham
- £45,000 - £50,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
Service Delivery Manager
Commercial —Cheltenham
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Leadership
- Work from home
- Employee assistance programme
Quick apply
General Manager
Baz and Fred —Cheltenham
- £50,000 - £55,000 a year
- Weekend availability
- Hospitality
- Merchandising
- Team management
Quick apply
10d
Administration Manager
Cheltenham Ladies' College —Cheltenham
- £40,191 - £46,733 a year
- Communication skills
Quick apply
14d
Franchise Support & Growth Manager - Education
Kip McGrath Education Centres UK Support Office —Gloucester
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
11d
Patient Experience Coordinator
The MOLE Clinic Ltd —Cheltenham
- £27,000 a year
- Full-time
- GP surgery experience
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
Quick apply
1d
Estate Agent
The Property Experts —Gloucester
- £8,400 a month
- Remote
- Sales
- Administrative experience
Operations Manager
EMR Group —Sharpness
- Full-time
- Project management
- IT
- Annual leave
Quick apply
Buying Executive
Creed Foodservice —Cheltenham
- Up to £28,560 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
- Free parking
- Store discount
Quick apply
1d
Supervisor
Lindt Careers —Gloucester
- Bar
- Analysis skills
- IT
Team Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
2d
Workshop Service Coordinator
Smiths Gloucester Limited —Gloucester
- Full-time
- Free parking
- Employee discount
Quick apply

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experience manager jobs near gloucester, gls

Client Excellence Lead

Griffiths Marshall Business Advisory
Gloucester

Quick apply

Job details

Full-time
£35,000 - £40,000 a year

Benefits

Free parking
Casual dress
Store discount
Employee discount

Qualifications

Analysis skills
Organisational skills
Payroll
Bookkeeping
Leadership
Communication skills
Time management

Full job description

As Client Excellence Lead you will play a critical role in shaping and executing the companies Client Excellence Strategy to make the client journey seamless and exceed client expectations.

Working closely with Head of Operations and Business Advisory, you will be responsible for the success of our operational delivery and client experience leading the Pod Support, Bookkeeping and Payroll teams to success. You will play a pivotal role in ensuring that we continue to adapt with new processes and systems; delivering training, having oversight of operational delivery and resolving any issues of how we operate, seeking out opportunities to simplify processes and production of management information.

Key Responsibilities and Accountabilities:

Client Journey Management: Oversee the entire client journey, identifying opportunities for improvement and ensuring consistency across all touchpoints.
Cross Department Collaboration: Work closely with other departments to ensure that all aspects of the client journey are aligned.
Team Leadership: Lead and mentor Pod Support, Bookkeeping and Payroll teams to ensure all members are aligned with the company’s Client Excellence goals and are equipped to deliver excellent and efficient service.
Work with Pod Leads to ensure smooth running of Pods.
Act as central point of contact for outsourced partners.
Oversight of operational delivery and addressing of issues identified. Work with individuals to ensure they are following procedures.
Rolling out and training processes, creating engaging content through different channels.
Play a proactive role in new systems and technology, overcoming challenges proactively and positively.
Working with the leadership team to understand strategic deliverables, supporting the success of adoption of new processes and systems.
Create and produce regular management information (MI) that will allow the Directors and team to make decisions based on facts.
Any other duties that are required by your line manager

Experience and skills

· Ability to work in a fast-paced environment with multiple initiatives with a can-do attitude;

· Possess strong interpersonal client service and communications skills (written and oral) are required, for both internal and client-facing matters;

· Strong personal drive for ensuring client success with a proactive focus;

· Must be capable of dealing confidently and professionally at the executive level with Clients;

· Strong background in a dynamic, problem solving, client service environment;

· Flexibility, integrity and creative analytical problem-solving skills;

· Ability to maturely lead and direct through challenges and escalated situations.

Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Multitasking and time-management skills, with the ability to prioritise tasks

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in gloucester, gls

Client Excellence Lead

Consultant/ Project Manager

Automotive Customer Experience Manager- Gloucester

Corporate Centre Manager - Education

Front of House & Audience Experience Manager

Compliance Monitoring Manager

Operations Manager - Tewkesbury

Contract Administrator

Client Lifecycle Manager

Service Delivery Manager

General Manager

Administration Manager

Franchise Support & Growth Manager - Education

Patient Experience Coordinator

Estate Agent

Operations Manager

Buying Executive

Supervisor

Team Administrator

Workshop Service Coordinator

I want to receive the latest job alerts for experience manager in gloucester, gls

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