patient access occupations Work, Jobs in gloucester, gls (with Salaries)

Patient Advice and Liaison Service Advisor, Band 4
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Organisational skills
- Communication skills
- Employee discount
3d
Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Organisational skills
- Communication skills
10d
Receptionist
Travail Employment Group —Gloucester
- £12.71 - £13.00 an hour
- Temporary
- Computer literacy
10d
Urgent Suspected Cancer Specialist Booker, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Annual leave
- Employee discount
5d
Medical Secretary, Neurology, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Annual leave
- Employee discount
4d
PART TIME SATURDAY Private Medical Clinic Administrator
Arista Medical —Gloucester
- £12.02 - £12.50 an hour
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
2d
Secretary
Gloucestershire Health and Care NHS Foundation Trust —Cheltenham
- £25,760 - £27,476 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Medical Receptionist 20.5 hours per week
Cantilupe surgery —Hereford
- From £12.71 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Sick pay
Quick apply
5d
Medical Secretary
Gloucestershire Health and Care NHS Foundation Trust —Stroud
- £28,392 - £31,157 a year
- Part-time
- Typing
- Medical terminology
Booking Administrator
TIC Health —Bristol
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Rheumatology Treatment Coordinator
Wye Valley NHS Trust —Hereford
- £28,392 - £31,157 a year
- Full-time
- Organisational skills
- Communication skills
3d
Administrator
Bupa —Worcester
- £26,800 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
- Gym membership
Quick apply
2d
Medical Secretary
Cirencester Health Group —Cirencester
- £12.71 an hour
- Part-time
- Administrative experience
- In-person
- Office experience
- Employee discount
- Sick pay
Quick apply
Medical Receptionist
Riverside Surgery —Evesham
- £12.71 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
4d
Low Vision Services Coordinator
Sensory Matters Worcestershire —Worcester
- £12.71 an hour
- Part-time
- Management
- Customer service
- Organisational skills
- Annual leave
Quick apply
3d
GP Receptionist
Malvern Health Centre —Malvern
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Annual leave
Quick apply
10d
Dental Receptionist
Collins House Dental Surgery —Hereford
- £12.71 - £12.96 an hour
- Full-time
- Administrative experience
- Organisational skills
- Front desk
- Employee discount
Quick apply
Bank Administrator & Receptionist
Inspire Neurocare —Worcester
- £12.84 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply

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Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and…
£25,760 - £27,476 a year
10d
Administrator
GreenSquareAccord —Gloucester
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access,…
£25,610 a year
Quick apply

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Patient Advice and Liaison Service Advisor, Band 4

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Part-time
£28,392 - £31,157 a year
3 days ago

Benefits

Company pension
Employee discount

Qualifications

Organisational skills
Communication skills

Full job description

Patient Advice and Liaison Service Advisor, Band 4 (30 hours a week)

Are you passionate about improving the experiences of patients and their families at some of their most vulnerable moments?

We are looking for a compassionate, organised and motivated individual to join our dynamic Patient Advice and Liaison Service (PALS) team as a PALS Advisor. This is a rewarding opportunity to make a real difference by supporting patients, carers and visitors to have their voices heard and their enquiries or concerns resolved quickly and effectively.

Gloucestershire Hospitals NHS Foundation Trust is a large district general hospital in the South West, with a clear vision to provide the best care for everyone in our community. Our five-year strategy places the patient voice at the centre of everything we do, and PALS plays a critical role in delivering this ambition—ensuring we learn from feedback and continuously improve the quality of care we provide.

As a PALS Advisor, you will support the delivery of a high-quality, responsive and person-centred service. You will work closely with clinical and operational teams to manage concerns, provide advice, guidance and information. This is a varied role requiring excellent communication skills, emotional resilience and the ability to manage sensitive situations with empathy and professionalism.

The proposed interview date is Friday 26th June

Reporting to the PALS Manager, you will provide advice, support and guidance to patients, relatives and carers, ensuring their concerns are heard and responded to effectively.

This is a varied and fast-paced role requiring excellent communication, problem-solving and organisational skills. You will deliver an accessible and responsive service, listening to concerns and working with clinical teams to achieve timely, effective resolution, including managing issues in real time.

You will communicate via telephone, email, written correspondence and face-to-face, including visiting wards to support patients, carers and staff. The role requires empathy and resilience, as you will often support individuals in sensitive or emotionally challenging situations.

You will maintain accurate records using Trust systems, ensuring confidentiality and data quality, and support the identification of themes and learning from patient feedback.

As part of the Patient Experience team, you will contribute to the Trust’s commitment to place the patient voice at the centre of care and improve patient experience.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 9,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, excellent reward and recognition schemes.
The Patient Experience Team is a diverse and supportive team within the Quality Directorate, committed to creating a safe and open culture where feedback is valued and continuous improvement is enabled. We work in partnership with patients, carers and staff to ensure the patient voice is heard, responded to and used to drive improvements in care and service delivery, supporting the Trust’s ambition to provide the Best Care for Everyone.

As a PALS Advisor, you will:

Provide an accessible and responsive service, ensuring concerns and enquiries can be raised easily
Triage concerns, identifying those for immediate resolution and those requiring escalation
Listen, understand and respond to concerns with empathy and professionalism
Gain consent and maintain confidentiality at all times
Work collaboratively with clinical teams to support timely, effective resolution.
Communicate by telephone, email, written correspondence and face-to-face, including managing sensitive or complex situations
Use initiative, discretion and impartiality when handling challenging cases
Visit wards and departments to support patients, carers and staff
Maintain accurate records on Trust systems (Datix), ensuring high standards of data quality
Signpost to appropriate internal and external services
Support identification of themes, trends and risks to inform improvements in care
Work within Trust policies and promote the work of PALS and the Patient Experience team
Build partnerships to support diverse patient needs and contribute to quality improvement
Undertake other duties appropriate to the role

Additional Contact Details

Katherine Holland

Head of Patient Experience

[email protected]

Apply Now

Refine Your Search

patient access occupations jobs in gloucester, gls

Patient Advice and Liaison Service Advisor, Band 4

Administrator

Receptionist

Urgent Suspected Cancer Specialist Booker, Band 3

Medical Secretary, Neurology, Band 3

PART TIME SATURDAY Private Medical Clinic Administrator

Secretary

Medical Receptionist 20.5 hours per week

Medical Secretary

Booking Administrator

Rheumatology Treatment Coordinator

Administrator

Medical Secretary

Medical Receptionist

Low Vision Services Coordinator

GP Receptionist

Dental Receptionist

Bank Administrator & Receptionist

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