retention manager Work, Jobs in gloucester, gls (with Salaries)

Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Sales and Retention Manager
Everlast Gyms —Gloucester
- Weekend availability
- Communication skills
- Employee discount
- Gym membership
Quick apply
Assistant Service Manager
Mon Motors —Cheltenham
- £35,000 - £44,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Store discount
- Paid training
Quick apply
14d
Account Manager
Biffa Waste Services —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
8d
Head of Community Engagement
Gloucester Rugby —Gloucester
- £35,000 - £40,000 a year
- Weekend availability
- Microsoft Office
- Business development
- First Aid Certification
- Free parking
- Employee discount
Quick apply
22h
CRM Manager
HyperGrowth Recruitment —Cheltenham
- Remote
- CRM software
- English
- Life insurance
Quick apply
8d
Customer Success Manager
Utelize Communications Ltd —Malvern
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Free parking
- Flexitime
Quick apply
8d
VacancyTitle: General Manager
Rubix —Tewkesbury
- Full-time
19h
Senior CRM Manager
The Growth Foundation —Cheltenham
- Hybrid work
Quick apply
English Teacher
Learning Curve Group —Gloucester
- £7,916.67 - £8,972.22 a year
- Part-time
- English
- Annual leave
Business Support Administrator
Benefact Group —Cheltenham
- Full-time
- Hybrid work
- Annual leave
- Sick pay
1d
Account Manager
Oriel Collections —Cheltenham
- £28,000 - £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Financial services
- Life insurance
Quick apply
1d
Sales Manager
Everlast Gyms —Gloucester
- Weekend availability
- Communication skills
- Employee discount
- Gym membership
Quick apply
Fitness Coach
Everlast Gyms —Gloucester
- Employee discount
Quick apply
Fostering Social Worker
Gloucestershire County Council —Gloucester
- £39,152 - £40,777 a year
- Hybrid work
- English
- School
- Relocation assistance
- Annual leave
18h
Assistant Manager
Lounges —Stroud
- £33,000 - £37,000 a year
- Full-time
- Serving
- Communication skills
Quick apply
3d
Internal Account Manager
Solstice AV —Tewkesbury
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Work from home
Quick apply
14d
Trainee Property Manager
Move Property Sales & Lettings —Cheltenham
- £23,000 - £28,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
Senior Security Manager
Emcor —Cheltenham
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
B2B Customer Relationship Manager
Ecotricity —Stroud
- £25,150 - £29,410 a year
- Hybrid work
- CRM software
- Computer literacy
- Salesforce
- Employee discount

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Client Retention Manager

Vergo -
Gloucester

Quick apply

Job details

Benefits

Health & wellbeing programme
Employee assistance programme
Referral programme

Qualifications

Microsoft Office
Analysis skills
Customer relationship management
Organisational skills
Contracts
Communication skills

Full job description

We are recruiting a Client Retention Manager to join our Business Services team at our Gloucester head office. Reporting to the Business Services Director, this role is focused on reducing contract terminations by working directly with dissatisfied or atrisk customers to address concerns and support service recovery.

The role acts as a primary point of contact for escalated accounts and works closely with internal teams to resolve service issues, restore customer confidence, and identify trends that impact client retention.

What the role involves

Managing atrisk customers and service recovery

Identifying atrisk customers through escalations from Helpdesk, technicians, sales teams, and internal monitoring systems
Making prompt contact with customers to understand concerns, investigate root causes, and agree expectations for recovery
Developing structured service recovery plans with Operations, Scheduling, Customer Service, and Regional Management
Monitoring service delivery, visit compliance, and issue resolution to stabilise customer relationships
Maintaining regular communication with customers throughout the recovery process and ensuring commitments are met

Tracking, reporting and insight

Maintaining accurate records of atrisk cases, actions taken, communications, and outcomes
Producing regular reports on retention trends, saved contracts, recurring issues, and improvement opportunities
Identifying patterns and service gaps that impact customer retention

Working with colleagues

Promoting early escalation of potential cancellations across Helpdesk, field teams, and sales
Providing guidance to colleagues on effective service recovery and retention behaviours
Supporting continuous improvement initiatives aimed at reducing servicedriven cancellations
Contributing to departmental KPIs and achieving individual performance targets

Contract terminations

Managing the endtoend contract termination process where recovery is not achievable
Ensuring accurate system updates, completion of required administration, and timely communication to internal stakeholders

What were looking for

Experience

Experience in customer relationship management or service recovery within a contractdriven service environment
Experience handling dissatisfied customers and restoring confidence in service delivery
Understanding of operational service delivery and crossfunctional working

Desirable

Knowledge of pest management services
Experience working with SLAs, KPIs, and contract performance measures

Skills

Excellent interpersonal, verbal, and written communication skills
Strong problemsolving and analytical skills
Commercial awareness and proactive approach
Ability to work independently and manage multiple cases at the same time
Strong organisational skills with high attention to detail
Collaborative approach with the ability to work across departments
Proficiency in MS Office / Office 365 and ability to learn new systems

Attitudes

Commitment to high standards of customer service and service quality
Positive, solutionfocused approach with resilience under pressure
Commitment to continuous improvement and operational excellence
Supportive and collaborative teamfocused approach
Commitment to Quality, Health, Safety, Security, and Environmental standards

What We Offer:

25 days annual leave plus public holidays

Healthcare cash plan (Medicash)

Employee Assistance Programme, including access to a 24/7 GP and prescription service

Employee wellness programmes

Life assurance

Employee referral programme

If you are interested in this role, please apply now and forward an up-to-date copy of your CV.

Quick apply

Refine Your Search

retention manager jobs in gloucester, gls

Client Retention Manager

Sales and Retention Manager

Assistant Service Manager

Account Manager

Head of Community Engagement

CRM Manager

Customer Success Manager

VacancyTitle: General Manager

Senior CRM Manager

English Teacher

Business Support Administrator

Account Manager

Sales Manager

Fitness Coach

Fostering Social Worker

Assistant Manager

Internal Account Manager

Trainee Property Manager

Senior Security Manager

B2B Customer Relationship Manager

I want to receive the latest job alerts for retention manager in gloucester, gls

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