Service desk support Work, Jobs in Gloucester (with Salaries)

Customer Service Advisor
Gloucester Quays —Gloucester
- £13.45 an hour
- Part-time
- Microsoft Word
- Customer service
- Continuous improvement
- Employee discount
Quick apply
7d
IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
Service Desk Analyst
Hazlewoods —Cheltenham
- £27,000 - £35,000 a year
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Accounts Payable Administrator
Mitie —Gloucester
- Microsoft Word
- Computer literacy
- Organisational skills
Events Assistant (Guildhall)
Gloucestershire County Council —Gloucester
- £25,989 - £26,824 a year
- Weekend availability
- English
- Annual leave
- Employee assistance programme
1d
Service Desk Analyst
Gloucestershire Health and Care NHS Foundation Trust —Brockworth
- £28,392 - £31,157 a year
- Full-time
11d
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- SharePoint
- Free parking
- Life insurance
Quick apply
Supply Chain Coordinator
GBE Converge —Gloucester
- Up to £32,000 a year
- Full-time
- Computer literacy
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
Contents Removal & Storage Operative
VAPOR CLEAN —Nailsworth
- £14 an hour
- Overtime
- Customer service
- Computer literacy
- Driving
Quick apply
Clinical Systems Support Officer
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Full-time
11d
Receptionist- Outpatients & CDC, Band 2
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,272 a year
- Part-time
- Data entry
- Front desk
- Training & development
19h
Receptionist
iCOMAT —Gloucester
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
Regulation and Enforcement Manager
Gloucestershire County Council —Gloucester
- £59,329 - £68,483 a year
- English
- Team management
- Communication skills
Supply Chain Coordinator
Mitie —Gloucester
- Computer literacy
- Organisational skills
- Communication skills
Customer Development Specialist
Parts Town UK and REPA —Cirencester
- £30,000 - £35,000 a year
- Full-time
- Business development
- In-person
- Communication skills
Quick apply
5d
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- CRM software
- English
- Communication skills
Receptionist and Business Support Assistant
Kidwells Solicitors —Hereford
- £26,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
6d
Parking Equipment Support Engineer
TIMES24 UK —Cheltenham
- £28,516.80 a year
- Overtime
- Customer service
- Maintenance
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
2h
Purchase Ledger Clerk
Ontic —Staverton
- Full-time
- Computer literacy
- Maths
- Computer skills
5d
2nd Line Support Engineer
QinetiQ —Malvern
- £44,550 - £49,500 a year
- Full-time
- Employee discount
14d

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Customer Service Advisor

Gloucester Quays -
Gloucester

Quick apply

Job details

Part-time
£13.45 an hour
7 days ago

Benefits

Company pension
Company events
Employee discount
Paid volunteer time
Enhanced maternity leave

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Customer service
GCSE
Complaint handling
Continuous improvement
Front desk
Customer interaction
Cash handling

Full job description

Purpose

Provide proactive, professional, timely, efficient and friendly service to all external and internal customers of the centre, ensuring relevant information is given and all queries are followed through to the customer’s satisfaction to enhance the customer experience.

Key Accountabilities

Meet and greet internal and external customers in centre in line with the Gloucester Quays Customer Service Standards resolving queries/complaints in a professional and friendly manner, and proactively offer information to add the greatest value possible to the customer experience
Assist in Centre Events supporting elements such as selling tickets for chargeable activities, manning areas or helping with family activities but it is crucial applicants are very friendly and enthusiastic
Adhere to the centre and Customer Services Training manuals, highlighting any areas for improvement to the Customer Services Manager, to contribute to continuously improving the service function within the centre
Ensure the Customer Services Desk and centre is always clean, tidy, well-organised and well-stocked with relevant and up to date information to ensure that Gloucester Quays is positively promoted at all times.
Record, coordinate and report relevant information including lost property and car park top up cards, efficiently balancing gift card sales and other transactions so that managers, customers and tenants have accurate information
Provide a comprehensive support service to the Office Assistant/Reception when necessary, including updating contact information, coordinating telephone calls, and maintaining a voicemail service to ensure that external clients are dealt with quickly and effectively
Highlight potential customer issues and innovative customer service suggestions to the management team to improve customer service
Loaning of wheelchairs/mobility scooters to disabled customers ensuring a relevant item is collected from the customer as a deposit and checking the vehicle for any damage on return
Hiring out of children’s Turbo Tots to customers ensuring the correct charges are made and collected for the period of time the Turbo Tot is used, checking for any damage on return and keeping clean
Handle customer complaints, monitoring and respo9ndiong to all methods of feedback, providing appropriate solutions and alternatives within the agreed time limits; follow up to ensure resolution
Contribute to overall sales targets by proactively anticipating the customer’s needs and increasing customer satisfaction
Cashing up the till daily ensuring compliance with operational procedures, keeping accurate records and correct balance each day, reporting any irregularities to the management team
Assisting with coach parties including a Meet and Greet service
Administrative tasks for the Facilities Manager
Other duties as required by the Customer Services Manager

Competencies

1. Customer Focus

2. Communication

3. Problem Solving

4. Initiative

5. Flexible and Adaptable

6. Attention to Detail

7. Team Work

Knowledge and Skills

· GCSE standard or equivalent

· Experience in a customer service role

· IT skills – Word, Excel and Outlook

Job Type: Part-time

Pay: £13.45 per hour

Benefits:

Company events
Company pension
Employee discount
Enhanced maternity leave
Paid volunteer time

Ability to commute/relocate:

Gloucester, Gloucestershire: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in gloucester

Customer Service Advisor

IT Support Administrator - Second Tier

Service Desk Analyst

Accounts Payable Administrator

Events Assistant (Guildhall)

Service Desk Analyst

Service Desk Analyst

Supply Chain Coordinator

Contents Removal & Storage Operative

Clinical Systems Support Officer

Receptionist- Outpatients & CDC, Band 2

Receptionist

Regulation and Enforcement Manager

Supply Chain Coordinator

Customer Development Specialist

Technical Support Engineer

Receptionist and Business Support Assistant

Parking Equipment Support Engineer

Purchase Ledger Clerk

2nd Line Support Engineer

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