Customer service representative Work, Jobs in Gloucester Gl1 (with Salaries)

Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- £29,500 a year
- Free parking
- Employee discount
Quick apply
Customer Service Assistant
The Cheltenham Trust —Cheltenham
- £26,510 a year
- Weekend availability
- Microsoft Word
- Bar
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Customer Service Specialist
IONOS EN —Gloucester
- £26,000 a year
- Weekend availability
- Sales
- No experience needed
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Customer Service Representative
Care Check Ltd —Evesham
- From £25,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Free parking
Quick apply
21h
Customer Service Specialist
IONOS —Gloucester
- £26,000 a year
- Weekend availability
- Sales
- No experience needed
- Communication skills
- Free parking
- Annual leave
2d
Customer Service Representative
LivaNova —Gloucester
- Full-time
Customer Service Assistant
OurCoop —Stonehouse
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
Office & Customer Support Coordinator
The Boys Who Sew Ltd —Berkeley
- £28,785 - £32,047 a year
- Full-time
- CRM software
- Hospitality
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
2d
Technical Customer Service Specialist
fasthosts —Gloucester
- £27,000 a year
- Weekend availability
- Analysis skills
- AI
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Customer Service Assistant (UKI2)
VSE AVIATION —Gloucester
- From £26,436.80 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Representative
Kohler —Cheltenham
- From £26,212 a year
- Full-time
- CRM software
- Communication skills
3d
Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester
Calex UK —Gloucester
- Full-time
- Computer literacy
- Travel
- Communication skills
Client Services Administrator, 6m FTC
Charles Russell Speechlys —Cheltenham
- Full-time
- Hybrid work
- Communication skills
Customer Representative - Hereford
Nationwide Building Society —Hereford
- £26,500 a year
- Temporary
- Banking
6d
Customer Service Representative (Part Time)
Kohler —Cheltenham
- £13,900 a year
- Part-time
- CRM software
- Communication skills
- Free parking
19h
Customer Support & Operations Administrator
Keynetics Ltd —Malvern
- £25,000 a year
- Full-time
- Computer literacy
- In-person
- Communication skills
Quick apply
One Stop - Customer Service Assistant
One Stop —Tewkesbury
- £12.81 an hour
- Part-time
Customer Service Assistant
Wickes —Cirencester
- £8.82 - £12.71 an hour
- Weekend availability
- Annual leave
- Employee discount
6d
Customer Service Assistant
Worcester Bowl —Worcester
- £12.71 an hour
- Part-time
- Microsoft Word
- Bar
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
3d
Customer Services Advisor (Bank)
Nuffield Health —Hereford
- £12.84 an hour
- Full-time
- Hybrid work
- Communication skills

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Customer Service Advisor

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

£29,500 a year

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Administrative support experience
Appointment booking and call handling
Customer support
Customer interaction

Full job description

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

We are looking for an experienced and enthusiastic Customer Service Advisor to join our team. This role is ideal for a highly organised individual who enjoys working in a fast-paced environment, thrives on customer interaction, and takes pride in delivering outstanding service. The successful candidate will have a minimum of three years' administration experience across a range of administrative functions. As the first point of contact for our customers, you will be responsible for handling incoming calls and emails, responding to enquiries, scheduling services on the company system, and ensuring every customer receives a professional, efficient, and positive experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Salary: £29,500

Responsibilities for the Role?

Professionally manage incoming telephone calls, emails, web enquiries and customer visits.
Provide customers with information on waste collections, skips, hook bins, recycling services, , and other company services.
Log, manage, and resolve customer enquiries in line with company procedures.
Deliver excellent customer service.
Maintain strong customer relationships
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.
Accurately input and maintain customer information and service requests on company systems, ensuring records are up to date; process orders, contract amendments, correspondence, and service requests; prepare quotations and service agreements as directed; generate reports and provide general administrative support as required.
Liaise with transport planners, depot teams, and operational staff to coordinate collection schedules, service changes, and customer requirements.
Monitor service delivery, proactively address issues, and assist in resolving missed collections and service-related concerns to ensure customer satisfaction.
Support business growth by identifying opportunities to upsell additional services, referring qualified leads to the Commercial or Sales Team, assisting with customer retention and contract renewals, and promoting recycling and sustainable waste management solutions.
Ensure compliance with company policies, waste management legislation, GDPR, and data protection requirements; maintain confidentiality of customer and company information at all times; and adhere to all health, safety, environmental, and quality standards and procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

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customer service representative jobs in gloucester gl1

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