director of client services Work, Jobs in gloucestershire (with Salaries)

Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
12d
Travel Sales Consultant
Trailfinders —Cheltenham
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Service Delivery Manager
Commercial —Cheltenham
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Business Development Manager - Print
Commercial —Cheltenham
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Travel
- Work from home
- Employee assistance programme
Quick apply
Head Office Coordinator
Bruton Knowles Limited —Gloucester
- Full-time
- Customer service
- Microsoft Office
- In-person
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Senior Private Client Lawyer/Director Designate
Specialist Property Lawyers —Gloucester
- £42,405 - £85,000 a year
- Full-time
- In-person
- Leadership
- Flexible schedule
Quick apply
1d
Health Insurance Advisor (office based) Full Time
Insured Health —Gloucester
- £30,000 - £100,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
Personal Assistant
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Purchasing Administrator
Commercial —Cheltenham
- Up to £26,228 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- IT
- Work from home
- Employee assistance programme
Quick apply
Business Development Manager - Smart Technologies
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
Tourism, Leisure and Events Consultant
Savills —Cirencester
- Microsoft Excel
Domestic Abuse and Sexual Violence (DASV) Lead Advice Worker
GARAS (Gloucestershire Action for Refugees and Asylum Seekers) —Gloucester
- £28,678 - £35,847 a year
6h
Motion Graphics & Digital Content Producer
Commercial —Cheltenham
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Work from home
- Employee assistance programme
Quick apply
Senior Consultant, Digital Insights & Experience
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Communication skills
European Sales Executive - Events & Exhibitions
Lowe Rental Corporation —Cheltenham
- Weekend availability
- Spanish
- Sales
- English
Quick apply
Partner (Partnerships)
HCR —Worcester
- Profit sharing
- Annual leave
Executive Assistant/Admin Support
PoloWorks —Cheltenham
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Travel
- Annual leave
- Employee assistance programme
Quick apply
13d
Customer Success Manager
Utelize Communications Ltd —Malvern
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Free parking
- Flexitime
Quick apply
8d
Domestic Abuse and Sexual Violence (DASV) Lead Advice Worker
Gloucestershire Action for Refugees and Asylum Seekers (GARAS) —Gloucester
- From £35,847 a year
- Part-time
- Hybrid work
- Communication skills
- Flexitime
- Sick pay
Quick apply
12h

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director of client services jobs near gloucestershire

Client Excellence Lead

Griffiths Marshall Business Advisory
Gloucester

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
12 days ago

Benefits

Free parking
Casual dress
Store discount
Employee discount

Qualifications

Analysis skills
Organisational skills
Payroll
Bookkeeping
Leadership
Communication skills
Time management

Full job description

As Client Excellence Lead you will play a critical role in shaping and executing the companies Client Excellence Strategy to make the client journey seamless and exceed client expectations.

Working closely with Head of Operations and Business Advisory, you will be responsible for the success of our operational delivery and client experience leading the Pod Support, Bookkeeping and Payroll teams to success. You will play a pivotal role in ensuring that we continue to adapt with new processes and systems; delivering training, having oversight of operational delivery and resolving any issues of how we operate, seeking out opportunities to simplify processes and production of management information.

Key Responsibilities and Accountabilities:

Client Journey Management: Oversee the entire client journey, identifying opportunities for improvement and ensuring consistency across all touchpoints.
Cross Department Collaboration: Work closely with other departments to ensure that all aspects of the client journey are aligned.
Team Leadership: Lead and mentor Pod Support, Bookkeeping and Payroll teams to ensure all members are aligned with the company’s Client Excellence goals and are equipped to deliver excellent and efficient service.
Work with Pod Leads to ensure smooth running of Pods.
Act as central point of contact for outsourced partners.
Oversight of operational delivery and addressing of issues identified. Work with individuals to ensure they are following procedures.
Rolling out and training processes, creating engaging content through different channels.
Play a proactive role in new systems and technology, overcoming challenges proactively and positively.
Working with the leadership team to understand strategic deliverables, supporting the success of adoption of new processes and systems.
Create and produce regular management information (MI) that will allow the Directors and team to make decisions based on facts.
Any other duties that are required by your line manager

Experience and skills

· Ability to work in a fast-paced environment with multiple initiatives with a can-do attitude;

· Possess strong interpersonal client service and communications skills (written and oral) are required, for both internal and client-facing matters;

· Strong personal drive for ensuring client success with a proactive focus;

· Must be capable of dealing confidently and professionally at the executive level with Clients;

· Strong background in a dynamic, problem solving, client service environment;

· Flexibility, integrity and creative analytical problem-solving skills;

· Ability to maturely lead and direct through challenges and escalated situations.

Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Multitasking and time-management skills, with the ability to prioritise tasks

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

director of client services jobs in gloucestershire

Client Excellence Lead

Travel Sales Consultant

Service Delivery Manager

Business Development Manager - Print

Head Office Coordinator

Client Retention Manager

Senior Private Client Lawyer/Director Designate

Health Insurance Advisor (office based) Full Time

Personal Assistant

Purchasing Administrator

Business Development Manager - Smart Technologies

Tourism, Leisure and Events Consultant

Domestic Abuse and Sexual Violence (DASV) Lead Advice Worker

Motion Graphics & Digital Content Producer

Senior Consultant, Digital Insights & Experience

European Sales Executive - Events & Exhibitions

Partner (Partnerships)

Executive Assistant/Admin Support

Customer Success Manager

Domestic Abuse and Sexual Violence (DASV) Lead Advice Worker

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