Retention specialist Work, Jobs in Glusburn, Nyk (with Salaries)

Customer Success Specialist
Assured Data Protection —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
14h
Visitor Control Center (VCC) Operations Specialist – UK
CenCore Associates —Harrogate
- Weekend availability
- Communication skills
13d
Part-Time Visitor Control Center (VCC) Operations Specialist – UK
CenCore Associates —Harrogate
- Part-time
- Communication skills
13d
Business Support Officer - Legal Services
Kirklees Council —Huddersfield
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
2d
HR Operations Specialist
Bekaert NV —Bradford
- Microsoft Office
- Master's degree
- Bachelor's degree
Customer Service Executive
Johnsons Workwear Ltd —Leeds
- £32,208 a year
- Full-time
- Health & wellbeing programme
Quick apply
Customer Success Manager - B2B
Core Telecom —Leeds
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
Quick apply
2d
Director of eCommerce
IDHL —Leeds
- £70,000 - £90,000 a year
- Hybrid work
- Leadership
- Communication skills
Quality Assurance Manager
Hopwood Hall —Manchester
- £54,399 a year
- Full-time
- Analysis skills
- Teaching
- Free parking
- Employee discount
Quick apply
10d
Organic Search Strategist
Connective3 —Leeds
- Hybrid work
- Employee discount
Customer Advisor
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- Bilingual
- Spanish
- Salesforce
Quick apply
Senior Paid Social Specialist
Soar With Us —Leeds
- £40,000 - £50,000 a year
- Full-time
- Remote
- Communication skills
- Annual leave
- Life insurance
Quick apply
Client Success Manager
TransUnion —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Head Greenkeeper
Scarcroft Golf Club —Leeds
- Up to £50,000 a year
- Weekend availability
- Management
- Maintenance
- First Aid Certification
- Free parking
- Employee discount
Quick apply
9d
Bank Support Worker for Young People
Advance Social Care —Bradford
- From £13 an hour
- Full-time
- Care experience
- Cooking
- Driving
- Annual leave
Quick apply
Senior Cyber Security Advisor
NHS England —Leeds
- £69,033.60 - £77,700.00 a year
- Full-time
- Azure
- Analysis skills
- Annual leave
3d
Account Executive
Jensten Group —Shipley
- Hybrid work
- Communication skills
Quick apply
Assistant Underwriter (Renewal Connect Team)
Markel International Services Ltd —Leeds
- Full-time
- Microsoft Office
- IT
- Communication skills
- Flexible schedule
Quick apply
3d
Course Leader - Computer Games and T-Level Digital
Leeds City College —Leeds
- £34,869 - £40,410 a year
- Hybrid work
- Education
- Teaching
- Annual leave
8d
Senior Product Manager
Informed Solutions —Leeds
- Hybrid work
- Sales
- Business development
- Product management
- Gym membership
- Referral programme
Quick apply

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Customer Success Specialist

Assured Data Protection -
Leeds

Quick apply

Job details

Full-time
14 hours ago

Benefits

Company events

Qualifications

Microsoft Powerpoint
Microsoft Word
CSS
Sales
Customer service
Microsoft Office
Administrative experience
Customer relationship management
Organisational skills
IT
HubSpot
Communication skills
Time management

Full job description

Location: Hybrid – Remote / Leeds – 3 days in office
Position Title: Customer Success Specialist
Job Type: Full-Time

About Us

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.

We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global datacenters ensure data sovereignty, meeting your organisation’s compliance requirements. A dedicated team is always available to recover your data and minimise disruption in the event of a disaster.

Job Description

The Customer Success Specialist (CSS) is responsible for delivering an exceptional customer experience that drives client satisfaction, retention, and growth. Serving as the primary point of contact, the CSS will proactively support customer business needs, build strong relationships, and identify opportunities to expand services and partnerships.
Compensation for this role includes a base salary and performance-based bonuses tied to the successful achievement of key performance indicators (KPIs).

Responsibilities for Customer Success Specialist:

Build and maintain strong customer relationships, ensuring client needs are addressed promptly and effectively.
Conduct regular service reviews to assess customer satisfaction, identify potential challenges, understand current and future business objectives, and uncover opportunities to expand services that align with customer goals.
Manage and drive customer renewals, ensuring timely contract execution and maximizing customer retention.
Monitor customer accounts proactively, addressing issues before they escalate and identifying opportunities to improve service delivery and account performance.
Resolve complex customer concerns and disputes professionally, ensuring positive outcomes and preserving strong client relationships.
Support customer engagement and marketing initiatives by communicating product enhancements, industry insights, and best practices.
Maintain accurate and up-to-date records of customer interactions, service activities, and account-related documentation.

Qualifications for Customer Success Specialist:

2+ years prior experience in customer facing and / or sales roles.
Excellent communication skills and the ability to understand the needs of the customers.
Demonstrate analytical and problem-solving skills.
Strong organizational and time management skills.
Knowledge of the corporate information technology (IT) space, any experience working with data backup, or IT Managed Services Providers (MSP) is a plus.
Knowledge of customer service programs and CRM management programs, experience with ChurnZero and HubSpot is a plus.
Strong administrative technical skills with standard MS Office components including Word, Excel, and PowerPoint.

What We Offer:

Hybrid working options for flexibility
Regular team-building and off-site company events.
A dynamic, inclusive, and collaborative work environment

Location: Leeds

This is a hybrid role, with a combination of office-based and remote working.

At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.

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Refine Your Search

retention specialist jobs in glusburn, nyk

Customer Success Specialist

Visitor Control Center (VCC) Operations Specialist – UK

Part-Time Visitor Control Center (VCC) Operations Specialist – UK

Business Support Officer - Legal Services

HR Operations Specialist

Customer Service Executive

Customer Success Manager - B2B

Director of eCommerce

Quality Assurance Manager

Organic Search Strategist

Customer Advisor

Senior Paid Social Specialist

Client Success Manager

Head Greenkeeper

Bank Support Worker for Young People

Senior Cyber Security Advisor

Account Executive

Assistant Underwriter (Renewal Connect Team)

Course Leader - Computer Games and T-Level Digital

Senior Product Manager

I want to receive the latest job alerts for retention specialist in glusburn, nyk

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