Patient services coordinator Work, Jobs in Godalming, Sry (with Salaries)

Outpatients Booking Coordinator - Band 4
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Full-time
- Customer service
- Front desk
- Communication skills
1d
Clinic Coordinator
Surrey Park Women's Clinic —Guildford
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Therapy Booking Coordinator
Royal Surrey NHS Foundation Trust —Guildford
- £27,106 - £28,850 a year
- Part-time
- Administrative experience
- Front desk
- IT
5d
Biological Specimen Coordinator, Breast Research
The Royal Marsden NHS Foundation Trust —Sutton
- £33,262 - £36,027 a year
- Full-time
2d
Patient Services Coordinator
Steyning Medical Practice, Steyning —Steyning
- From £13.10 an hour
- Part-time
- Customer service
- Administrative experience
- In-person
Quick apply
6d
Receptionist/Administrator
The Surrey Cardiovascular Clinic —Guildford
- £13.33 an hour
- Full-time
- Accounting
- Patient care
- In-person
- Sick pay
Quick apply
13d
Admin Support / Operations Coordinator (Online Pharmacy)SW19
Smartway Pharmaceuticals Ltd —London
- £24,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
7d
Prostate Self‑Supported Management (SSM) Care Coordinator
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Full-time
- Care plans
- Communication skills
6d
Patient Services Coordinator (Bank, 0 Hours contract)
Medical Imaging Partnership Ltd —Weybridge
- IT
- Communication skills
Quick apply
Patient Pathway Coordinator
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £30,630 - £32,346 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
23h
Clinical Coordinator
IPRS Aeromed —Crawley
- £42,000 a year
- Full-time
- Remote
- Care experience
- English
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
6d
Research Facilitator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
4d
Patient Booking Coordinator
Dentopedia Group —Woodley
- £27,040 - £31,200 a year
- Part-time
- Customer service
- English
- Organisational skills
- Employee discount
Quick apply
Patient Pathway Assistant Endoscopy
Epsom and St Helier University Hospitals NHS Trust —Sutton
- £30,630 - £32,346 a year
- Part-time
- Microsoft Excel
- Customer service
- Computer literacy
7d
Band 3 Patient Pathway Coordinator
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £30,630 - £32,346 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
23h
Clinical Governance & Compliance Coordinator
The Confederation, Hillingdon CIC —Hillingdon
- £29,000 - £34,000 a year
- Microsoft Powerpoint
- Travel
- SharePoint
Quick apply
1d
Dental Nurse / Treatment Coordinator (Progression Opportunity)
Umi Clinic —Petersfield
- From £15 an hour
- Part-time
- Administrative experience
- Front desk
- In-person
Quick apply
6d
Paediatric Complex Care and Transitional Flow Coordinator
Royal Surrey NHS Foundation Trust —Guildford
- £51,657 - £58,785 a year
- Full-time
- Leadership
- Nursing
13d
Discharge Flow Coordinator
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £36,943 - £44,900 a year
- Full-time
- Organisational skills
- IT
6h
Front of House Co-Ordinator
Dalmeny House Dental —London
- £14 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Office
- Accounting
- Free parking
- Employee discount
Quick apply
14d

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Outpatients Booking Coordinator - Band 4

Royal Surrey NHS Foundation Trust -
Guildford

Apply Now

Job details

Full-time
£29,812 - £32,715 a year
1 day ago

Qualifications

Customer service
Front desk
Communication skills

Full job description

As the Booking Coordinator, your responsibilities will include booking of new/follow up appointments and clinics for various specialties within local and national booking guidelines. You will be responsible for delivering an excellent customer service to patients whilst showing empathy and understanding to their situation. On a daily basis, you will be using your great communication skills by liaising with outpatient reception teams, secretaries and other internal stakeholders in the hospital.

You will be able to work in a calm, logical and methodical way and be able to multi-task on a variety of different urgent queries. You will be familiar with the data protection act and responsible for maintaining patient confidentiality. The department works in line with a number of the government targets around patient waiting time and would suit someone who is familiar with challenging but rewarding targets.

The successful candidate will have clear, concise verbal and written communication skills honed from previous experience to enable accurate records and confidence in dealing with multi-disciplinary teams, patients and carers via telephone and using the database. Please review the person specification, which is attached to make sure you match to this role. You will be working within a larger team of booking coordinators, and feel comfortable working towards a rewarding goal that will help patients, the hospital and reduce pressure on the NHS.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Please see the attached Job Description and Person Specification

The successful candidate will have clear, concise verbal and written communication skills honed from previous experience to enable accurate records and confidence in dealing with multi-disciplinary teams, patients and carers via telephone and using the database. Please review the person specification, which is attached to make sure you match to this role. You will be working within a larger team of booking coordinators, and feel comfortable working towards a rewarding goal that will help patients, the hospital and reduce pressure on the NHS.

KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:
1. To register the referral and patient details on Cerner PAS ensuring a high level of data accuracy and amending inaccurate data e.g. change of patient contact details or surname. To enter referrals ensuring they are entered onto the correct ‘waiting time’ group in compliance with national operational referral-to-treatment (RTT) requirements.

2. The post holder will also be required to have a good working knowledge of the eReferral System (eRS).

3. To highlight any referrals which require urgent attention and deal with them promptly. This can sometimes involve discussions with the medical team directly to arrange where the patient needs to be booked. This also involves rapidly highlighting capacity concerns in the urgent and Two Week Rule (TWR – suspected cancer) pathways to ensure that patients are seen according to clinical priority and also that the Trust achieves the national cancer targets.

4. To book follow up appointments and ward follow up appointments in line with clinician requirements and appropriate timelines

5. To dispatch all the necessary paperwork; for example, informing patients of their appointment details or notification the GP that the patient failed to attend their appointment.

6. Deal with written and telephone enquiries for departments within the relevant Outpatient service transferring information to other departments as appropriate.

7. Link with other clinical services as appropriate for the patient’s needs to ensure that the patient’s requirements for diagnostic tests are met before the patient attends an outpatient appointment e.g. MRI scans.

8. Deal with patients in a mature manner when speaking to them on the phone. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring approach is required in difficult situations.

9. Have a detailed understanding of the principles of patient confidentiality, data protection and safeguarding. These principles should be maintained at all times.

10. Be responsible for cancelling and re-scheduling patients at the request of the consultants or their team when they take annual/study/professional leave. This will involve making decisions for future bookings for the patient you will need to have an understanding of the department’s medical priorities in order to plan these appropriately.

11. If the clinic is under 6 week notice, then ensuring that the specialty are compliant with the policy and that Associate Director or Operations approval is obtained prior to the cancellation of the activity, this will involve liaison with the specialty and escalation to the Outpatient Service Manager if required.

12. Monitor Outpatient clinics on a weekly basis to ensure correct utilisation of appointment slots and to liaise with the Appointment Centre Team Leader or department staff if clinic appointments are being under-utilised.

13. Have an up to date and competent understanding of referral-to-treatment (RTT) priorities; this includes waiting times by specialty and policies involving patient choice. Be open to future changes involving the booking of appointments and attend training when necessary.

The hours for the position are Monday to Friday between 08:30 and 16:30.

Apply Now

Refine Your Search

patient services coordinator jobs in godalming, sry

Outpatients Booking Coordinator - Band 4

Clinic Coordinator

Therapy Booking Coordinator

Biological Specimen Coordinator, Breast Research

Patient Services Coordinator

Receptionist/Administrator

Admin Support / Operations Coordinator (Online Pharmacy)SW19

Prostate Self‑Supported Management (SSM) Care Coordinator

Patient Services Coordinator (Bank, 0 Hours contract)

Patient Pathway Coordinator

Clinical Coordinator

Research Facilitator

Patient Booking Coordinator

Patient Pathway Assistant Endoscopy

Band 3 Patient Pathway Coordinator

Clinical Governance & Compliance Coordinator

Dental Nurse / Treatment Coordinator (Progression Opportunity)

Paediatric Complex Care and Transitional Flow Coordinator

Discharge Flow Coordinator

Front of House Co-Ordinator

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