Proposition manager Work, Jobs in Godalming, Sry (with Salaries)

Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- Sales
- Customer service
- ERP systems
Recruitment Manager
Meath Epilepsy Charity —Godalming
- Up to £44,000 a year
- Full-time
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
5d
HR Business Partner - Manufacturing & Supply Chain & Finance
Asahi UK —Woking
- Full-time
- Microsoft Outlook
- Microsoft Office
- Travel
New Business Senior Manager
BDO —Guildford
- Full-time
- Business development
Change & Delivery Lead - Defined Contributions/ Master Trust
XPS Pensions Group —Reading
- Full-time
- Remote
- Continuous improvement
- Employee discount
- Referral programme
Operations Manager
Cosentino —Basingstoke
- £45,000 - £50,000 a year
- Microsoft Excel
- ERP systems
- Data analysis skills
- Referral programme
Quick apply
10d
Virgin Red Manager
Virgin Atlantic —Crawley
- Hybrid work
- Management
- Analysis skills
- Presentation skills
Business Development and Partner Relationships Manager
Value Added Recruitment Ltd —Bracknell
- £50,000 - £60,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
- Health & wellbeing programme
- Annual leave
Quick apply
Proposition Manager
Benchmark Capital —Horsham
- Full-time
- Hybrid work
- Management
- Analysis skills
- Presentation skills
Inside Sales Executive - Medical Device
UL Solutions —Basingstoke
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
General Manager (Business Development – UK and Europe), Molecular Oncology
datar genetics —Guildford
- Full-time
- Doctoral degree
- Master's degree
- Business development
Quick apply
UKI Retail Director
HP —Reading
- Full-time
- Management
- Sales
- Marketing
Marketing & Communications Manager
Skylight Psychiatry —Basingstoke
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Marketing
- Presentation skills
- Travel
- Annual leave
6d
Key Account Manager - Oncology (UK & Ireland)
Boehringer Ingelheim Ltd. —Bracknell Forest
- Full-time
- Microsoft Office
- Analysis skills
- No degree
Estates & Assets Manager
KBR —Leatherhead
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Contracts
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Market Access and Business Development Manager
CSL Seqirus —Maidenhead
- Full-time
- Bachelor's degree
- Business
- Marketing
B2B Freight Marketing Manager
GBDVR - P&O Ferries Limited —Woking
- Sales
- Presentation skills
- Communication skills
Quick apply
Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence
AWS EMEA SARL (UK Branch) —Thames Valley
- Full-time
- Sales
- AWS
- Bachelor's degree
Lenovo 360 Circle Allyship Manager
Lenovo —Farnborough
- Full-time
- Business development
- AI
- Communication skills
10d

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Customer Service Advisor

Zentiva Group, a.s. -
Guildford

Apply Now

Job details

Full-time

Qualifications

Sales
Customer service
SAP
Supply chain
ERP systems
ATS
Microsoft Office
IT support
Communication skills
A Level

Full job description

Position Purpose:

To provide a first-class customer enquiry service, with a strong focus on managing orders, product information, and claims. The role works proactively with customers to support initiatives that add value to the overall sales proposition and ensures a strong understanding of the Commercial Customer’s needs in a rapidly changing environment.

Key Responsibilities and Duties:

Customer Contact Management

Respond professionally and within agreed timelines to phone and email enquiries.
Handle requests related to product information, invoice queries, and general company information.

Order Processing

Receive and process customer orders via EDI, email, and phone.
Upload pricing information and resolve pricing discrepancies.
Remove order blocks (including EDI blocks) to ensure efficient processing with logistics partners.
Work cross-functionally to mitigate supply constraints and out-of-stock challenges.
Apply audit controls to ensure compliance with trading terms, credit checks, and authorised pricing.
Liaise with logistics partners to ensure service and control requirements are met.

Claims Processing

Record and manage invoice claims and payment disputes through to resolution.
Monitor claim reason codes and support continuous process improvements internally and with customers.

Key Account Development

Act as a key link between assigned customers and the Account Manager.
Manage and share stock information with customers.
Monitor customer websites (where applicable) to track product availability.
Maintain an accurate and up-to-date customer account database.

Business Initiatives

Support and implement customer-focused initiatives based on feedback from the Annual Customer Survey.
Identify and share best practices to improve overall customer service.

SOP Maintenance

Ensure Standard Operating Procedures (SOPs) are in place and updated to reflect current operations.

Other Responsibilities

Follow GxP principles and complete required training.
Adhere to Health, Safety, and Environmental policies (ESMS).
Report any pharmacovigilance-related information as required.
Comply with all internal policies, including the Code of Ethics.

Key Working Relationships

Collaborate internally with Supply Chain, Customer Service, Commercial teams, Finance, IT, Quality, Medical Information, and the General Manager.
Build and maintain strong relationships with customers, logistics partners (3PL), and IT support teams.

Qualifications & Required Skills:

Education & Training

Educated to A-level or equivalent professional qualification.
Proficiency in MS Office.
SAP experience is desirable.

Professional Skills & Knowledge

Strong communication and listening skills.
High attention to detail and accuracy.
Organised and able to prioritise workload effectively.
Self-driven and proactive, with a hands-on approach.
Adaptable with strong problem-solving skills.
Passionate about delivering excellent customer service.
A collaborative team player with a positive mindset.

Experience

Previous experience in a customer-facing or supply chain environment is desirable.
Experience in the pharmaceutical industry is an advantage.
Familiarity with ERP systems is beneficial.

Our Recruitment Process:

To be considered for this role, please apply via our Applicant Tracking System and refrain from sending your CV by email. After the application period closes, our Recruitment team will review all applications against the role requirements. Successful candidates will be contacted for an initial screening interview, followed by further discussions with hiring managers. Candidates who are not selected will be informed in writing.

Diversity & Inclusion at Zentiva:

Diversity is a fact. Inclusion is an act @Zentiva.

At Zentiva, we are a team of 5000 unique talents united by our purpose to provide health and wellbeing for all generations. We are committed to creating a workplace where everyone feels valued, can be themselves, and can contribute fully. We welcome applications from all qualified candidates, regardless of background, beliefs, or life experiences.

Apply Now

Refine Your Search

proposition manager jobs in godalming, sry

Customer Service Advisor

Recruitment Manager

HR Business Partner - Manufacturing & Supply Chain & Finance

New Business Senior Manager

Change & Delivery Lead - Defined Contributions/ Master Trust

Operations Manager

Virgin Red Manager

Business Development and Partner Relationships Manager