Complaints manager Work, Jobs in Godstone, Sry (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Assistant Investigations & Complaints Officer
House of Commons UK Parliament —London
- £37,834 - £41,998 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
5d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Information Governance and Complaints Service Manager
Merton Council —Merton
- £63,966 - £66,378 a year
- Full-time
- Customer service
- Project management
- Communication skills
- Annual leave
4d
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
10d
Internal Communications Manager
Office for Standards in Education, Children's Services and Skills —London
- £46,490 - £50,432 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Flexible schedule
12d
Senior Admissions Officer (Applicant Enquiries)
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Annual leave
- Employee assistance programme
4d
Relationship Manager
Department for Science, Innovation & Technology —London
- £61,620 - £68,570 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
Responsible Individual
CCK consultancy —London
- From £300 a day
- Part-time
- Management
- In-person
- Leadership
Quick apply
6d
Innovation Expert - Medical - £81,000-£117,800 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —Canary Wharf
- £81,000 - £117,800 a year
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
- Sick pay
13d
Group Quality Manager
Respirex International Limited —Redhill
- £60,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
- Free parking
- Store discount
Quick apply
6d
Complaints & Information Manager
Hackney Borough Council —Hackney
- £63,816 - £64,938 a year
- Full-time
Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Free parking
2d
Lettings Manager
Curchods Estate Agents —Woking
- £60,000 - £70,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
12d
Advocacy Manager
Rethink Mental Illness —London
- £37,406 a year
- Full-time
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Sales & Operations Manager - Destination Weddings
Ionian Weddings —Guildford
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
Quick apply
6d
Duty Manager
Reigate Manor Hotel —Reigate
- £27,500 - £29,000 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
13d

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complaints manager jobs near godstone, sry

Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

complaints manager jobs in godstone, sry

Customer Service Manager

Airport Manager

Assistant Investigations & Complaints Officer

Head Of Customer Experience

Client Services Manager

Information Governance and Complaints Service Manager

Centre Manager - Primrose Lodge

Customer Operations Manager

Internal Communications Manager

Senior Admissions Officer (Applicant Enquiries)

Relationship Manager

Responsible Individual

Innovation Expert - Medical - £81,000-£117,800 p.a. + benefits

Group Quality Manager

Complaints & Information Manager