LOCATION:
Broadland Business Park, Norwich NR7 0WF
WORKING HOURS:
Monday – Friday 9:00am – 5:00pm (35 hrs/wk). Office based.
POSITION SUMMARY AND CANDIDATE PROFILE
Working in the TaxAssist Group
This is an exciting opportunity for someone looking to start a career in payroll while completing a Level 3 Payroll Administrator Apprenticeship. Working within a busy payroll bureau, you will support the delivery of payroll services to a variety of clients, helping businesses pay their employees accurately and on time while learning from experienced payroll professionals.
You will gain hands-on experience working with different businesses and individuals, developing your skills in payroll administration, customer service and business systems within a friendly and supportive team environment. No previous payroll experience is required; we are looking for someone who is eager to learn, enjoys working with people and has a keen eye for detail.
This role offers excellent training and development opportunities with an employer that invests in its people. As you progress through your apprenticeship, you will build valuable knowledge and practical skills that can lead to a rewarding long-term career in payroll within a growing and dynamic business.
Our Values:
- Client Focused: We care about making a difference in our clients’ lives.
- Collaborative: We develop meaningful relationships with a culture of shared success.
- Progressive: We continuously evolve to stay ahead in a rapidly changing world.
- Integrity: We uphold transparent, honest, and ethical practices, taking care in everything we do.
RESPONSIBILITIES
- Learn and support the end-to-end payroll process, including the collection, input, validation and processing of payroll data.
- Learn about payroll legislation, including PAYE, National Insurance, pensions, statutory payments and workplace pension auto-enrolment.
- Assist with payroll activities relating to starters, leavers, contractual changes and employee payroll records.
- Respond to routine payroll enquiries, providing excellent customer service and escalating complex issues where appropriate.
- Build positive working relationships with colleagues and external clients.
- Develop skills in the use of payroll systems, Microsoft Excel and other digital technologies to support payroll operations.
- Support payroll reporting, reconciliations and compliance processes while maintaining accuracy, confidentiality and attention to detail.
- Meet payroll deadlines and follow agreed processes, controls and service standards.
- Demonstrate professional behaviours including integrity, accountability, adaptability, teamwork and a commitment to continuous learning.
- Complete apprenticeship training and maintain evidence of learning to achieve the Payroll Administrator Level 3 Apprenticeship.
GENERAL MINIMUM JOB STANDARDS & RESPONSIBILITIES
- Quality of work: Accuracy, thoroughness, completeness. Can be relied upon to ensure tasks are completed to a high standard and in good time.
- Communication: Strong verbal and written communication skills. Able to understand enquiries, provide clear responses and communicate professionally with colleagues and clients. Builds trust and rapport by using an appropriate tone and style of communication.
- Teamwork: Is a positive and effective team player. Treats colleagues with dignity and respect. Works collaboratively with colleagues and takes a proactive approach to identifying and raising issues with management where appropriate.
- Administration: Organised and reliable. Checks work is accurate and completed on time, raises issues promptly, follows up on outstanding tasks and maintains complete and accurate records.
PERSON SPECIFICATION & SKILLS REQUIREMENTS
Essential experience and skills required:
- GCSE Grade 4/C or above in English and Maths (or equivalent qualifications).
- Good attention to detail.
- Strong organisational skills.
- Basic IT skills, including Microsoft Office.
- Good communication and interpersonal skills.
- Ability to maintain confidentiality.
- Commitment to learning and professional development.
- Interest in payroll, finance, HR or business administration.
Closing date for applications: 11 September 2026
Pay: £14,560.00 per year
Benefits:
- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Sick pay
Location:
- Norwich NR7 0WF (required)
Work Location: In person
