Crm business Work, Jobs in Gosforth, Twr (with Salaries)

CRM Business Analyst
Sage —Newcastle upon Tyne
- Customer service
- Salesforce
- Project management
Part Time Sales Sales Support And Media Coordinator
Embleys Estate Agents —Whitley Bay
- £26,500 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Flexible schedule
Quick apply
14d
Service Manager - Housing Customer Contact
Gateshead Council —Gateshead
- £54,495 - £57,937 a year
- Full-time
- Hybrid work
- CRM software
- No degree
- Communication skills
- Annual leave
- Employee discount
2d
Business Partner (AI & Applications)
iamproperty & iamsold —Newcastle upon Tyne
- Full-time
- Business development
- Analysis skills
- Organisational skills
- Annual leave
Quick apply
Business Development Manager
Europa Worldwide Group —Wallsend
- £35,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Driving
- Health & wellbeing programme
- Employee discount
Quick apply
14d
Estate Agent
The Property Experts —Newburn
- £8,400 a month
- Remote
- Sales
- Administrative experience
Marketing, Community and Partnerships Co-ordinator
Spicy Brain Energy Ltd —Bedlington
- Full-time
- CRM software
- Social media management
- Bachelor's degree
- Free parking
Quick apply
5d
Business Analyst
LSL Property Services —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Account Development Manager - NHS Fleet Solutions
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £48,117 a year
- Full-time
13d
Customer Success Manager Supplier
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Construction
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Property Sales Consultant
iamproperty & iamsold —Newcastle upon Tyne
- £28,000 a year
- Full-time
- Sales
- Computer literacy
- Organisational skills
- Annual leave
Quick apply
Digital Marketing Executive
Breeze Academy —North Shields
- Up to £32,000 a year
- Full-time
- Social media management
- IT
- In-person
- Free parking
Quick apply
7d
Marketing and Customer Service Manager
SkinBioTherapeutics —Newcastle upon Tyne
- £45,000 - £50,000 a year
- Temporary
- Hybrid work
- Up to 50% travel
- Marketing
- Customer service
- Flexible schedule
Quick apply
Customer Account Manager
U.S. Bank National Association —Newcastle upon Tyne
- £44,285 - £52,100 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
Administrator
AMS GROUP —Newcastle upon Tyne
- £25,000 - £32,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
9d
Corporate Partnerships Lead
Children North East —Newcastle upon Tyne
- £32,795 - £37,394 a year
- Part-time
- Hybrid work
- CRM software
- Business development
- Communication skills
- Work from home
- Sick pay
Quick apply
7d
Commercial Insights Analyst
Sunderland Association Football Club —Sunderland
- Full-time
- SQL
- AWS
- In-person
Quick apply
2d
Sales Consultant - Government Contracts
JT Dove Limited —Chester-le-Street
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee discount
Quick apply
7d
Service Administrator
Dräger UK & Ireland —Blyth
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
14d
Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel

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crm business jobs near gosforth, twr

CRM Business Analyst

Sage -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Power BI
Sage
Waterfall
Customer service
Salesforce
Business analysis
Business processes
Tableau
Project management
Bachelor's degree
Data management
Customer relationship management
UX
Software development
Agile
Customer support
AI
Communication skills

Full job description

Job Description

We are seeking a highly skilled Business Analyst for Customer Services with experience in technology transformation projects to join our team. Experience with Customer Support Processes and CRM projects is a must.
The Business Analyst is responsible for defining the needs of the organisation and turning these into project requirements, whether for technical implementation, business process design, or supporting change management direction.
They are responsible for engaging with colleagues across Sage to capture, analyse and document project requirements, often working across multiple projects at any one time.
The Business Analyst will work closely with stakeholders across the business to ensure that the requirements are understood, agreed and will form the basis of execution. They will help develop direction for the process of analysis, drive best practice and be an active participant in a community of excellence in analysis.

Key Responsibilities

Work within the CSO Execution framework for Business Analysis and help to continuously improve processes, methods and best practices

Ensure that problem definition, scope and requirement output provide the clarity required for process, technology or people solution designs

Analyze, document, and optimize business processes

Translate business needs into detailed functional and technical requirements for IT delivery teams.

Collaborate with technical teams to ensure accurate and effective implementation.

Support user acceptance testing (UAT), training, and change management activities.

Serve as a liaison between business teams and technical teams, ensuring alignment and clear communication.

Provide post-implementation support and continuous improvement recommendations

Support incident management where necessary

Understand CRM roadmaps and conduct gap analysis and recommend system enhancements or new features to improve efficiency and user experience

Attain and maintain an understanding of Salesforce and ServiceCloud concepts, capabilities, best practices and data management.

Skills and Experience:
Essential

Proven experience as a Business Analyst with a strong track record of delivering successful technology transformation projects.

Background in customer service operations, CRM, or contact centre environments

Lead requirements gathering sessions to gain a full understanding of business and system needs

In depth experience of the analysis and modelling of business processes

Experience in designing and implementing Business Analysis artefacts

Strong relationship building and influencing skills with internal and external stakeholders

Excellent problem-solving, analytical thinking, and communication skills

Commercially astute – able to understand commercial drivers

Ability to apply (new) concepts and experience to understand and resolve underlying issues

Understanding of Software Development methodologies, both Agile and Waterfall, and how BA methodologies align to them

BA or Project Management Qualification

Experience of Business Process Modelling

Desirable

Experience leveraging AI for elicitation, analysis, presentation and reporting

Experience with Salesforce, specifically Salesforce Service Cloud (case management, knowledge base or service console)

Familiarity with reporting and analytics tools (e.g., Tableau, Power BI).

Apply Now

Refine Your Search

crm business jobs in gosforth, twr

CRM Business Analyst

Part Time Sales Sales Support And Media Coordinator

Service Manager - Housing Customer Contact

Business Partner (AI & Applications)

Business Development Manager

Estate Agent

Marketing, Community and Partnerships Co-ordinator

Business Analyst

Account Development Manager - NHS Fleet Solutions

Customer Success Manager Supplier

Property Sales Consultant

Digital Marketing Executive

Marketing and Customer Service Manager

Customer Account Manager

Administrator

Corporate Partnerships Lead

Commercial Insights Analyst

Sales Consultant - Government Contracts

Service Administrator

Technical Support Specialist

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