Incident manager Work, Jobs in Gosforth, Twr (with Salaries)

Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Quick apply
Operations Manager
ABM UK —Cramlington
- £41,000 - £42,800 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
11d
Customer Service Front Office
Northumbria Police —South Tyneside
- £28,689 - £29,859 a year
- Weekend availability
- Hybrid work
- Front desk
- Leadership
- Communication skills
- Employee discount
- Sick pay
3d
Data Centre Operations Technician / Team Leader
Exponential-e —Newcastle upon Tyne
- Continuous improvement
- Travel
- Mentoring
- Referral programme
Quick apply
Workplace Wellbeing Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Presentation skills
- Annual leave
- Employee assistance programme
1d
Operations Manager
ABM —Cramlington
- Full-time
- Quality control
- Contracts
Safer Neighbourhoods Manager
believe housing —Bishop Auckland
- £62,942 a year
- Hybrid work
- Annual leave
3d
Site Security Manager
Mitie —Newcastle upon Tyne
- Continuous improvement
- Computer skills
- Training & development
1d
Profit Protection Compliance Manager, Stadium of Light
Delaware North —Sunderland
- Weekend availability
- Bar
- No degree
- Travel
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
IT Team Lead - Infrastructure
Mott MacDonald —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Annual leave
- Employee discount
IT Manager - Integration & Business Intelligence
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- ERP systems
- Bachelor's degree
- Free parking
- Store discount
Quick apply
Resource Planning Analyst
HM Land Registry —Durham
- £32,119 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
Student Support Officer
Durham University —Durham
- £31,236 - £37,694 a year
- Full-time
- Writing skills
- University
- SharePoint
- Annual leave
- Employee assistance programme
10d
Venue Presentation Manager - Sunderland
CleanEvent Services Ltd —Sunderland
- £36,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
7d
Quality Assurance/ Compliance Lead
My Versatile Healthcare Ltd —Newcastle upon Tyne
- From £17 an hour
- Part-time
- Nursing
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
4d
Futures in STEM Programme Officer
Durham University —Durham
- £31,236 - £37,694 a year
- Full-time
- Computer Science
- Engineering
- Team management
- Annual leave
- Employee assistance programme
3d
Security Officer
Mitie —Newcastle upon Tyne
HART Team Educator
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £47,810 - £54,710 a year
- Full-time
- Continuous improvement
- Patient care
- Training & development
1d

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incident manager jobs near gosforth, twr

Incident Manager

Giacom -
Prudhoe

Quick apply

Job details

£30,000 - £35,000 a year

Benefits

Annual leave
Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Incident documentation
SQL querying
SQL
Continuous improvement
Ticket management systems
Technical support incident logging
Agile
Problem management
IT incident logging
Root cause analysis
Incident log maintenance
Help desk

Full job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi-disciplined department consisting of Platform TechOps Engineers, Platform DevOps Engineers, and Platform Technical Specialists who work closely with the other departments and teams across Platform Product, Platform Delivery & Engineering, and the wider business.

This is a technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products, and Services for our applications. Our aim is to provide excellent customer service by ensuring platform stability and availability.

What you'll be doing

Responsible for running Major Incidents across the business that affect our trading platform
Manage and take ownership of Incidents, and defects across the platforms.
Engaging with Management & Stakeholders.
Leading the root cause analysis and creation of incident post-mortems off the back of service restoration.
Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system.
Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes.
Participate in the on-call rota, being available 24/7 when scheduled to be on call

Skills, Qualifications, and Experience

Proven experience in a Support or Service Desk role.
Solid understanding and practical application of ITIL principles is essential, particularly in Incident and Problem Management.
Demonstratable experience within the support space
Demonstratable experience within the Incident & Problem space.
Client-centric approach with ability to be flexible with workload patterns.
A working knowledge of SQL
Demonstratable experience with Incident Management tools and processes across Agile spaces.
A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage.

What's in it for you?

Hybrid working
Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Quick apply

Refine Your Search

incident manager jobs in gosforth, twr

Incident Manager

Operations Manager

IT Service Desk Manager

Customer Service Front Office

Data Centre Operations Technician / Team Leader

Workplace Wellbeing Coordinator

Operations Manager

Safer Neighbourhoods Manager

Site Security Manager

Profit Protection Compliance Manager, Stadium of Light

Desktop Support Engineer - New Castle - Temp

IT Team Lead - Infrastructure

IT Manager - Integration & Business Intelligence

Resource Planning Analyst

Student Support Officer

Venue Presentation Manager - Sunderland

Quality Assurance/ Compliance Lead

Futures in STEM Programme Officer

Security Officer

HART Team Educator

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