Line support Work, Jobs in Gosforth, Twr (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
IT Support Assistant
Reeves Independent —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Computer networking
- IT
Quick apply
8d
Postal Delivery Driver
Royal Mail Group —Newcastle upon Tyne
- Overtime
Airside Operations Controller
Newcastle International Airport Ltd —Newcastle upon Tyne
- £30,270.18 a year
- Weekend availability
- Driving
- Communication skills
- Free parking
- Annual leave
8d
Traffic Management Operative
SunbeltRentals —Newcastle upon Tyne
- From £31,473 a year
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
8d
Traffic Management Operative - Newcastle
Hatton Traffic Management Limited —Newcastle upon Tyne
- £31,492.50 - £33,389.00 a year
- Overtime
- Driving
- In-person
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Support Worker - Wansbeck House (Jesmond)
The Percy Hedley Foundation —Newcastle upon Tyne
- £13.55 - £14.35 an hour
- Part-time
- In-person
- Care plans
- Communication skills
- Free parking
- Store discount
Quick apply
13d
Team Leader
Home Bargains —Newcastle upon Tyne
- £32,032 a year
- Supervising experience
- Store discount
- Annual leave
Quick apply
Support Worker - Tyne House (Jesmond) Female only
The Percy Hedley Foundation —Newcastle upon Tyne
- £13.55 - £14.35 an hour
- Part-time
- In-person
- Care plans
- Store discount
- Health & wellbeing programme
Quick apply
Yard Sales Assistant
Travis Perkins —Blaydon
- Part-time
- Customer service
- Forklift
- Warehouse experience
- Employee discount
Support Worker (Days)
Manor Care Home Group —Stanley
- £12.71 an hour
- Full-time
- English
- Driving
- Patient care
Quick apply
Bank Specialist Support Worker - Adult Supported Living (Female Only)
Swanton Community Services —Killingworth
- £13.10 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
Warehouse Operative
gategroup —Newcastle upon Tyne
- £13.01 an hour
- Overtime
- Hospitality
- Customer service
- English
- Free parking
- Annual leave
Quick apply
7d
Residences Assistant
Newcastle University —Newcastle upon Tyne
- £26,093 a year
- Weekend availability
- Hospitality
- University
7d
Estate Agent
The Property Experts —Saint Peters
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Ambulance Care Assistant
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £25,272 a year
- Weekend availability
- Annual leave
9d
Administrator
AMS GROUP —Newcastle upon Tyne
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
6d
Barista
Starbucks —Newcastle upon Tyne
- Weekend availability
- Store discount
- Employee assistance programme
Postperson with Driving
Royal Mail Group —Chester-le-Street
- Overtime
Executive Assistant to the Head
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
8h

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2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year

Benefits

Company pension

Qualifications

Organisational skills
IT
Communication skills

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

line support jobs in gosforth, twr

2nd Line Support Technician

IT Support Assistant

Postal Delivery Driver

Airside Operations Controller

Traffic Management Operative

Traffic Management Operative - Newcastle

Support Worker - Wansbeck House (Jesmond)

Team Leader

Support Worker - Tyne House (Jesmond) Female only

Yard Sales Assistant

Support Worker (Days)

Bank Specialist Support Worker - Adult Supported Living (Female Only)

Warehouse Operative

Residences Assistant

Estate Agent

Ambulance Care Assistant

Administrator

Barista

Postperson with Driving

Executive Assistant to the Head

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Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

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Why Join Vertu?

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